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NHS Jobs; Langford; On-site; CAD 34,000 - 45,000; Full time

Job summary

University Hospitals Bristol and Weston NHS Foundation Trust is seeking a Prescript Clerk to assist patients in obtaining medications quickly and safely, and to direct them to appropriate services within the NHS.

You will support the Team Leader, handle queries and repeat prescription requests, book appointments by telephone using a computerised system, and work with the Clinical Pharmacist team to ensure cost‑effective prescribing and high-quality records.

Qualifications

• Assists patients with prescriptions and maintains courteous, efficient service.
• Communicates effectively with patients, carers, and clinical staff.

Responsibilities

• To support the Team Leader in the delivery of safe and efficient responses to patient medication requirements.
• Dealing with queries and repeat prescription requests in person, by telephone and electronically, ensuring all current medication has relevant, current authorisations.
• Making of relevant appointments by telephone using a computerised system.
• Work closely with the Clinical Pharmacist team, acting upon prescribing changes to assist with cost effective prescribing and targets.
• Maintaining accurate records.

Skills

Customer service

Communication

Job description

Working as part of a team the post-holder will assist patients in obtaining their medications in a timely and safe manner, also ensuring that patients are directed to appropriate services relating to their healthcare in a courteous, efficient and effective way. Managing the expectations of patients, their carers or guardians in to provide a high standard of patient focused service. The post-holder will pro-actively communicate relevant information between patients and their healthcare professional. The Prescript Clerk will develop good working relationships with: Patients GP, nurses and other surgery staff External Organisations e.g. Community Pharmacy Key Responsibilities: To support the Team Leader in the delivery of safe and efficient responses to patient medication requirements. Dealing with queries and repeat prescription requests in person, by telephone and electronically, ensuring all current medication has relevant, current authorisations. Making of relevant appointments by telephone using a computerised system. Dealing with clerical matters such as emails, changes of patient details, EPS nominations, completion of forms etc. as required. Work closely with the Clinical Pharmacist team, acting upon any relevant prescribing changes as instructed to assist with cost effective prescribing, QOF compliance and prescribing targets. Checking and completion of tasks as appropriate. Control all patient files and related admin to required quality standards and in line with information governance, GDPR and DPA regulations. Maintain accurate records.

University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust