RBC Advisor

RBC; Kingston; On-site; CAD 42,000 - 59,000; Full time

Benefits offered by this job

Total rewards program

Bonuses and flexible benefits

World-class training program

Career development opportunities

Job summary

RBC in Kingston, Ontario, is seeking a client-focused professional to engage customers at our branch and guide them through everyday banking needs using RBC's digital platforms.

You will listen to client needs, open accounts, discuss credit solutions, and connect clients with RBC Partners for more complex requirements, all while adhering to compliance and delivering excellent service.

Qualifications

• Passion for hosting an exceptional client experience.
• Curiosity, emotional intelligence and empathetic communication.
• Digital literacy across devices (phones, tablets, laptops).
• Willingness to work flexible hours.

Responsibilities

• Welcome and engage clients proactively at RBC locations.
• Listen to uncover client needs and resolve concerns at first contact.
• Assist clients with everyday banking using RBC digital platforms.
• Engage in discovery to understand needs and offer simple advice and solutions.
• Provide client-centric advice when opening accounts and enabling credit solutions.
• Contribute to team success by identifying opportunities to connect RBC Partners for complex needs.
• Adhere to compliance routines to manage risks and protect clients and RBC.

Skills

Client experience

Empathy

Digital literacy

Flexible hours

Job description

Job Description

What is the opportunity?

With client expectations shifting in today’s digital world, we’ve been on a journey to transform our bank. Leveraging new technologies and creating an exceptional digital client experience is only part of our strategy. We fundamentally believe that in order to stay connected with our customers and maintain relevance, we need to reimagine the role we play in our clients’ lives, adding value in the moments that matter.

What will you do?

• Using empathy and hospitality-like skills, welcome and engage clients proactively as they enter an RBC location
• Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact
• Assist clients to fulfill their immediate everyday banking needs using RBC’s best in class digital platforms, while respecting client preferences
• Engage in discovery conversations to understand client needs, fulfilling on the appropriate simple advice, solutions and service
• Provide client-centric advice as you open accounts, assist clients to fulfill on pre-approved credit solutions and authorized non registered term investments
• Contribute to a culture of collective team success by uncovering opportunities to introduce RBC Partners to fulfil on more complex client needs
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests in every client interaction

What do you need to succeed?

Must-have

• A passion for hosting an exceptional client experience
• Curiosity, emotional intelligence and empathetic communication skills
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours
• A self-motivated eagerness to learn and determination to succeed

Nice-to-have

• Experience in the financial or service industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

Address:

65 PRINCESS ST:KINGSTON

City:

Kingston

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-11

Application Deadline:

2026-08-22

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.