RBC Advisor

RBC; Clarington; On-site; CAD 40,000 - 56,000; Full time

Job summary

RBC is seeking an Advisor at our retail banking location in Clarington to be the first point of contact for clients.

You will engage with customers, uncover needs, open accounts, and guide them to digital platforms while connecting them with RBC Partners for more complex solutions.

This role emphasizes empathy, listening, compliance, and delivering exceptional service in a dynamic team.

Qualifications

• Must have a passion for hosting an exceptional client experience.
• Strong curiosity and emotional intelligence with empathetic communication.
• Digital literacy across devices such as smartphones and tablets.
• Able to work flex hours and adapt to schedule needs.
• Eagerness to learn and succeed in a dynamic environment.

Responsibilities

• Welcome and engage clients proactively at RBC locations.
• Listen to uncover visit reason and resolve needs at first contact.
• Assist clients with everyday banking needs using RBC digital platforms.
• Engage in discovery conversations to meet client needs with simple advice.
• Open accounts and assist with pre-approved credit solutions and investments.
• Introduce RBC Partners for more complex needs.
• Adhere to compliance routines to manage risk in every interaction.

Skills

Client experience passion

Empathetic communication

Digital literacy

Flex hours

Self-motivated learner

Job description

What is the opportunity?

With client expectations shifting in today’s digital world, we’ve been on a journey to transform our bank. Leveraging new technologies and creating an exceptional digital client experience is only part of our strategy. We fundamentally believe that in order to stay connected with our customers and maintain relevance, we need to reimagine the role we play in our clients’ lives, adding value in the moments that matter.

Job Description

What is the opportunity?

With client expectations shifting in today’s digital world, we’ve been on a journey to transform our bank. Leveraging new technologies and creating an exceptional digital client experience is only part of our strategy. We fundamentally believe that in order to stay connected with our customers and maintain relevance, we need to reimagine the role we play in our clients’ lives, adding value in the moments that matter.

As the first point of contact at RBC retail banking locations, an RBC Advisors is a highly engaging, client experience focused individual with advanced discovery and problem resolution skills, who personally assists clients with simple banking solutions and provides warm introductions to the right RBC Partner for more complex banking needs.

What will you do?

• Using empathy and hospitality-like skills, welcome and engage clients proactively as they enter an RBC location
• Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact
• Assist clients to fulfill their immediate everyday banking needs using RBC’s best in class digital platforms, while respecting client preferences
• Engage in discovery conversations to understand client needs, fulfilling on the appropriate simple advice, solutions and service
• Provide client-centric advice as you open accounts, assist clients to fulfill on pre-approved credit solutions and authorized non registered term investments
• Contribute to a culture of collective team success by uncovering opportunities to introduce RBC Partners to fulfil on more complex client needs
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests in every client interaction

What do you need to succeed?

Must-have

• A passion for hosting an exceptional client experience
• Curiosity, emotional intelligence and empathetic communication skills
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)
• Personal flexibility to work flex hours
• A self-motivated eagerness to learn and determination to succeed

Nice-to-have

• Experience in the financial or service industry

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Adaptability, Client Centricity, Communication, Curious Mindset

Additional Job Details

Address: 680 LONGWORTH AVE:CLARINGTON

City: Clarington

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-05

Application Deadline: 2026-08-16

Note:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

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Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.