Ramp Agent

FedEx Group; Calgary; Hybrid; CAD 48,000 - 62,000; Full time

Job summary

FedEx Canada seeks an experienced coordinator to oversee aircraft loading/unloading and mentor cargo handlers. This interview role supports operations alongside couriers and dispatchers, modelling leadership and strong communication under Best Practices.

The job requires a high school diploma, GSE operation familiarity, MS Word/Excel proficiency, and the ability to manage heavy packages, Canadian customs, and ongoing training with a valid license.

Qualifications

• High school/educational equivalent.
• Six months experience/training in jet aircraft ground support equipment/aircraft operations.
• Proficiency in basic MS Word and Excel.
• Ability to prepare and process Canadian customs paperwork.
• Must pass required training and maintain accreditation through recurrency training.
• Driving license with good driving record; ability to lift 70 lbs and handle up to 150 lbs.
• Excellent human relations and communication skills; strong analytical abilities.

Skills

Communication skills

Leadership potential

Problem solving

Time management

Customer relations

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

FedEx intranet systems

FAMIS/COSMOS

Job description

This is an interview position.

GENERAL SUMMARY

Coordinates all operations relating to aircraft loading/unloading activities; provides leadership to cargo handlers and operational and personnel support. May perform job duties and responsibilities required of a courier, cargo handler and/or dispatcher. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods)

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High school/educational equivalent
• Six (6) months experience/training in jet aircraft ground support equipment/aircraft operations
• Demonstrated proficiency in basic level MS Word and Excel
• Knowledge of FAMIS, COSMOS, e-mail and FedEx intranet systems preferred
• Ability to prepare and process Canadian customs paperwork
• Ability to successfully complete all required basic training and maintain accreditation through yearly recurrency training, i.e. GSE administrator and operator permit, DG Specialist certified, W&B certification, etc.
• EXCEL/LEAP candidates preferred
• Good understanding of FedEx products, features of service, general operations. Loading/unloading procedures preferred
• Must have the ability to lift 70 lbs and manoeuvre any package weighing up to 150 lbs with appropriate equipment
• Must possess a valid driver's licence and good driving record
• Excellent human relations, customer relations, and communication skills
• Good analytical, problem solving, prioritization and organizational skills
• Must be able to pass R.C.M.P. assessment.

GRADE: 84

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High school/educational equivalent
• Six (6) months experience/training in jet aircraft ground support equipment/aircraft operations
• Demonstrated proficiency in basic level MS Word and Excel
• Knowledge of FAMIS, COSMOS, e-mail and FedEx intranet systems preferred
• Ability to prepare and process Canadian customs paperwork
• Ability to successfully complete all required basic training and maintain accreditation through yearly recurrency training, i.e. GSE administrator and operator permit, DG Specialist certified, W&B certification, etc.
• EXCEL/LEAP candidates preferred
• Good understanding of FedEx products, features of service, general operations. Loading/unloading procedures preferred
• Must have the ability to lift 70 lbs and manoeuvre any package weighing up to 150 lbs with appropriate equipment
• Must possess a valid driver's licence and good driving record
• Excellent human relations, customer relations, and communication skills
• Good analytical, problem solving, prioritization and organizational skills
• Must be able to pass R.C.M.P. assessment.

Preferred Qualifications

Pay Transparency

Pay

Additional Details: Job posted 9/9; Unposting 9/16

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.