Quotations & Operations Specialist

Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection; Cranbrook; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Great mentors and on-the-job training

Growth potential with competitive salary

Participation in pension plan

Job summary

A leading wholesale distributor in Cranbrook, BC, is seeking a Quotations & Operations Specialist. The role involves creating competitive quotations, negotiating with vendors, and providing exceptional customer service to drive sales. Candidates should have a college degree and at least 2 years of wholesale distribution experience. The position offers competitive salaries and benefits, including growth potential within a stable company committed to sustainability.

Qualifications

• Minimum of 2 years of wholesale distribution experience.
• Valid driver’s licence with a clean abstract.
• Strong work ethic and high integrity.

Responsibilities

• Create competitive quotations and submittal packages.
• Provide exceptional customer service to secure sales.
• Analyze and manage processes for productivity improvements.
• Train teammates to ensure efficient and profitable operations.

Skills

Customer service

Negotiation

Communication

Problem solving

Data analysis

Education

College and/or University degree

Tools

Microsoft Office

Infor M3

Job description

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting‑edge products that help support residential, commercial and infrastructure initiatives across Canada. At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities. Our talented and passionate team members are the key to our success, empowering them to act like owners and make a difference within our business. We offer a fun, fast‑paced and dynamic workplace where teamwork, core values, and growth are valued.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors. We provide endless opportunities for growth and a culture that supports you every step of the way.

Benefits

• Great mentors and on‑the‑job training
• Growth potential with competitive salary, benefits, and profit sharing
• Career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work‑life balance and flex time

Job Description

As a Quotations & Operations Specialist, you will interact with engineers, contractors, business owners and interpret project requirements to create competitive quotations and submittal packages. You will provide exceptional customer service to secure sales and meet or exceed gross‑profit targets. You will negotiate with vendors for optimal pricing, delivery, and terms, ensuring high order fill rates and customer satisfaction. You will analyze and manage processes, solve problems, and continually strive for productivity improvements, implementing change and training teammates.

Additional Duties

• Interpret complex information, including civil plans, to determine customer requirements and offer solutions that maximize profitability and create high levels of customer satisfaction.
• Create accurate and professional quotation packages from customer specifications/drawings using applicable software.
• Negotiate pricing and delivery terms with both vendors and customers; expedite orders when required.
• Follow up on outstanding quotations to secure orders and improve process effectiveness.
• Investigate customer and vendor problems, resolving pricing shortfalls and material returns in a timely manner.
• Support the Profit Centre Team as an expert in project and operation specifics.
• Schedule and train teammates to ensure efficient, effective, and profitable operations at the Profit Centre.
• Analyze data and implement strategies to increase sales, improve operating efficiencies, manage assets, and increase ROI and profit sharing with the sales team and Profit Centre Manager.
• Review daily sales reports and address issues immediately.
• Manage the annual physical inventory count, ensuring it is done efficiently and accurately.
• Resolve all customer, vendor, and carrier complaints and disputes quickly and effectively.
• Understand and follow all safety regulations at all customer locations and at the Profit Centre.
• Perform other tasks as requested by the Profit Centre Manager.

Qualifications

• College and/or University degree.
• A minimum of 2 years of wholesale distribution experience.
• Valid driver’s licence with a clean abstract.
• Proficiency in Microsoft Office.
• Strong work ethic and high integrity.
• Create a positive team environment, training and inspiring teammates.
• High energy and strong communication skills to build relationships with customers, vendors, and teammates.
• Able to interpret performance data to determine efficacy and act for maximum profitability.
• Capability to learn and operate the applicable software system.
• Intermediate math skills.
• Ability to operate material handling equipment.

Preferred Skills

• Previous experience or knowledge of Waterworks/Underground utility products sold at the Profit Centre.
• Experience using Infor M3.

Additional Information

Salary Range: $45,000 - $55,000 per year.

EEO Statement

EMCO is an equal‑opportunity employer committed to maintaining a discrimination, harassment, and barrier‑free workplace where all employees can contribute to their fullest potential. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others to further diversify ideas.

Other Information

EMCO uses third‑party artificial intelligence to assess resumes to facilitate review of candidates.