Customer Service Representative

Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection; Abbotsford; On-site; CAD 45,000 - 55,000; Full time

Job summary

EMCO Corporation, a leading national distributor for plumbing, HVAC, waterworks, and industrial products in Canada, seeks a Customer Service Representative. You will deliver sales support via phone, email, and in-person visits to Profit Centres, answering inquiries, generating leads, and closing sales to boost profit sharing.

The role requires at least 1 year in customer service or counter sales in Waterworks, strong communication, and the ability to learn order-processing software in a dynamic

Qualifications

• Minimum 1 year in customer service or counter sales in Waterworks.
• Proficient with Microsoft Office for email, data analysis and contact files.
• Strong customer service, verbal communication and relationship-building skills.
• Identify customer needs and close sales.
• Learn order processing software and operate efficiently in a fast-paced environment.
• Intermediate math skills and ability to multitask.

Responsibilities

• Provide sales support to customers via telephone, email and walk-ins to Profit Centres.
• Answer inquiries, generate sales leads and close sales to increase profit sharing.
• Support Outside Sales function as part of the team.
• Enter quotations and sales orders from Profit Centre customers via fax, phone, emails and texts.
• Follow up on backorders with vendors and provide accurate delivery dates.
• Process returns and warranty claims in accordance with procedures.
• Assist Counter Sales and Outside Sales activities as needed.
• Resolve issues related to customer orders per company policies (SPIs).
• Perform other tasks as requested by the Profit Centre Manager.

Skills

Customer service

Counter sales

Communication

Relationship building

Multitasking

Math skills

Software learning

Education

Grade 12 diploma

College/University degree asset

Tools

Trend

Eclipse

Word

Excel

Outlook

Job description

With over 120 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting‑edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast‑paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As a teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on‑job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work‑life balance and flex time

Job Description

As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk‑ins to our Profit Centres. You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing. Support will also be provided to the Outside Sales function.

Additional duties will include:

• Answer telephone calls, emails and in‑person questions from customers and identify their needs
• Research product for customers and provide recommendations on our assortment of product
• Enter quotations & sales orders generated from Profit Centre customers via fax, phone, emails, and texts
• Grow and retain established customer base and develop new business for the Profit Centre
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Send and follow‑up with request for quotes to vendors
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Support Counter Sales and Outside Sales activities as part of the team
• Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 1 year of experience with customer service or counter sales in the Waterworks Industry or directly related relevant experience
• Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to identify customer needs, provide profitable solutions and close the sale
• Ability to learn and operate the applicable software system used to process orders
• Able to work in a fast‑paced environment while handling multiple tasks
• Intermediate math skills
• Able to learn how to operate material handling equipment

Essential Skills

• Previous experience with or knowledge of products sold at the Profit Centre
• Experience using Trend, Eclipse, Word, Excel, and Outlook

Additional Information

Salary Range - $50,000 or higher dependent on experience and proficiency - plus profit share

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.