Quick Service Restaurants (QSR) Lead

Eataly; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in the culinary world is seeking a QSR Lead to oversee daily operations at their vibrant marketplace. This role is perfect for those with a passion for food and exceptional leadership skills. You will interact with guests and team members, maintain high hospitality standards, and ensure compliance with health and safety regulations. Join a dynamic team that values quality, learning, and community, and enjoy a range of perks including medical benefits, paid time off, and discounts. If you thrive in a fast-paced environment and love Italian cuisine, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Parental Leave

RRSP

Bonus Program

Free Daily Family Meal

Discounts at Eataly

Product and Cuisine Classes

Qualifications

• 2+ years of supervisory experience in food service required.
• Strong math skills needed for accurate cash handling.

Responsibilities

• Supervise daily operations and ensure high hospitality standards.
• Train and mentor team members while managing inventory.

Skills

Supervisory Experience

Strong Math Skills

Communication Skills

Problem-Solving Skills

Knowledge of Coffee

Knowledge of Italian Cuisine

Education

High School Diploma

Post-Secondary Degree

Tools

Espresso Machines

Blenders

Juicers

Cash Registers

Job description

1 week ago Be among the first 25 applicants

Company Description
Eataly is the world’s largest artisanal Italian food and beverage marketplace! Each Eataly is unique, with its own character and theme, but all aim to offer our guests:

• High-quality Italian, local, and homemade products
• Learning opportunities through classes and our team’s product knowledge

Job Description
Eataly’s marketplaces feature quick service counters with coffee, drinks, pastries, gelato, pizza, focaccia, paninis, and grab-and-go meals. The QSR Lead supervises daily operations, reports to the QSR General Manager, and supervises sales associates and baristas.

• Maintain a leadership presence, interact with guests, team members, and vendors to ensure smooth operations and high hospitality standards
• Train, motivate, mentor, and organize team members
• Purchase supplies, beverages, and equipment as directed
• Monitor inventory, check orders, and distribute supplies
• Manage transactions and ensure accurate accounting
• Record shift notes and assist with administrative tasks such as scheduling
• Ensure compliance with quality, health, safety, and sanitation standards
• Document, investigate, and resolve guest incidents
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent; post-secondary degree preferred
• At least 2 years of supervisory experience in food service
• Strong math skills and ability to handle money accurately
• Knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverages preferred

Job Requirements

• Availability to work onsite with a flexible schedule, including evenings, weekends, and holidays
• Ability to lift up to 50 pounds
• Mobility for up to 8 hours, including standing, walking, bending, and squatting
• Ability to operate equipment such as espresso machines, blenders, juicers, and cash registers

Additional Information

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP
• Bonus program
• Free daily family meal
• Discounts at Eataly
• Product and Italian cuisine classes
• Referral bonus program
• And more!

Eataly is committed to a workplace free from harassment and discrimination under the Ontario Human Rights Code. We do not discriminate based on race, color, religion, place of origin, sex, sexual orientation, age, family status, or disability. Accommodations are available upon request. We comply with all laws regarding background and criminal record checks.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Food and Beverage Services

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