Queensway Healthcare Centre - Full Time Patrol Officer

CareerArc; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team at an award-winning security company dedicated to making the world a safer place. As a Full-Time Patrol Officer, you will play a vital role in ensuring the safety and security of a leading healthcare facility. Your responsibilities will include conducting regular patrols, monitoring surveillance systems, and providing exceptional customer service to patients and staff. With a focus on professional development and a supportive work environment, this is an exciting opportunity to grow your career in the security industry. If you are passionate about helping others and thrive in a fast-paced setting, we want to hear from you!

Benefits

Training and professional development opportunities

Competitive salary and benefits

Free uniforms

Security license reimbursement

Dry cleaning and tailoring allowance

Paid vacation and sick days

Qualifications

• Valid Security License for Ontario is required.
• Experience in security or law enforcement is preferred.

Responsibilities

• Conduct regular patrols of hospital premises to ensure safety.
• Monitor surveillance systems and report suspicious activity.
• Provide excellent customer service to visitors and staff.

Skills

Customer Service

Conflict Resolution

Emergency Response

Surveillance Monitoring

Education

Diploma in Justice Studies/Police Foundations

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service, and always having fun! If you think you have what it takes to join our team, we want to meet you!

We truly believe that where you work matters!

If you want to love going to work every day because of the amazing work environment, we have an award-winning Corporate Culture (not to mention that we have an amazing, fun group of employees working for us). Check it out here: https://paladinsecurity.com/about-us/our-culture/

At Paladin, you will find a supportive, fast-paced, team environment within a dynamic industry offering unwavering attention to quality while providing our candidates and employees with an award-winning culture. We trust in your ability and give you the tools, support, and resources to thrive at your job. Come work in a fast-paced environment with great people who value your input, take ownership of their work, and produce great results.

Job Skills / Requirements

Site Description: Trillium Health Partners and their security department are proud winners of the IAHSS Lindberg Bell Award 2017. It is also one of Canada’s largest academically affiliated tertiary care hospitals with highly specialized regional programs in advanced cardiac, vascular, stroke, neurosciences, orthopedic, and sexual assault/domestic violence services.

Position Details:

• Position: Full-Time Patrol Officer
• Site: Queensway Healthcare Centre | 150 Sherway Drive
• Averaging Agreement: Overtime is under Averaging Agreement (AA) after 88 hours
• Hours: Continental Afternoons (1400 - 0200)
• Payrate: $19.19 - $21.59 / hour (based on leveling system)
• Posting Date: April 28th, 2025
• Internal Closing Date: May 2nd, 2025
• External Closing Date: May 12th, 2025

Schedule Example:

• Week 1 - Afternoons - Mon-Tues, Fri-Sat
• Week 2 - Afternoons - Sun, Wed-Thu
• Week 3 - Afternoons - Mon-Tues, Fri-Sat
• Week 4 - Afternoons - Sun, Wed-Thu

Key Responsibilities

• Patrol Hospital Grounds: Conduct regular rounds of hospital premises, including parking areas, hallways, patient rooms, entrances, and exits, to ensure safety and security.
• Monitor Surveillance Systems: Operate security cameras and alarm systems, reporting suspicious activity immediately.
• Access Control: Monitor and control entry points, ensuring only authorized individuals access restricted areas.
• Respond to Emergencies: Act quickly during medical emergencies, fire alarms, or security threats, assisting staff during crises and evacuations.
• Provide Customer Service: Greet and assist visitors, patients, and staff, providing directions and ensuring policy adherence.
• Conflict Resolution: De-escalate tense situations and resolve conflicts professionally.
• Report Writing: Document incidents, accidents, and daily activities accurately.
• Collaboration with Hospital Staff: Work closely with staff and law enforcement for coordinated security efforts.
• Enforce Hospital Policies: Ensure policies are followed, addressing violations appropriately.

Prerequisites

• Valid Security License for Ontario
• Valid First Aid & CPR - Level C (WSIB-approved)
• Covid Vaccine - two doses
• Immunization records for Mumps, Measles, Rubella, Varicella, and two-step TB skin test
• Fluency in English (oral and written)
• Experience in security, law enforcement, or related field preferred
• Diploma in Justice studies/police foundations (asset)
• Vulnerable Sector Check upon hire
• Certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• UOF/MOAB training available pre-employment (cost covered by Paladin, with 6-month commitment)
• Legal right to work in Canada

For immunization records, see: https://paladinsecurity.com/wp-content/uploads/2023/07/How-to-get-immunization-records-Paladin.pdf

Download the immunization form: https://paladinsecurity.com/wp-content/uploads/2023/07/Immunization-Record-Ontario-Paladin.pdf

Why choose Paladin?

• Training and professional development opportunities
• Competitive salary and benefits
• Free uniforms
• Security license reimbursement
• Dry cleaning and tailoring allowance
• Paid vacation and sick days
• Additional perks

If you don’t meet every qualification, consider applying anyway — you might be the perfect fit or suitable for another role. We value diverse talents and perspectives.

Certification Requirements

• Minimum 1 year security experience
• Vulnerable Sector Check
• Immunization records for MMR, Varicella, TB
• Valid First Aid, CPR, AED certifications
• Valid Security License

Additional Information / Benefits

Paladin Security promotes a workplace of respect, inclusion, and diversity. Accommodations are available during the interview and employment processes. Only shortlisted candidates will be contacted.