Queensway Healthcare Centre - Full Time Patrol Officer

Paladin Security; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Full-Time Patrol Officer to join their dynamic team in a fast-paced healthcare environment. This role offers the chance to work at one of Canada's largest hospitals, where you will ensure the safety and security of patients, staff, and visitors. You will conduct regular patrols, monitor surveillance systems, and respond to emergencies, all while providing excellent customer service. Join a supportive team that values your input and offers opportunities for professional development. If you're passionate about making a difference and thrive in a collaborative environment, this position is perfect for you.

Benefits

Opportunities for training and professional development

Competitive salary and benefits package

Free Uniforms

Security license reimbursement

Paid vacation & sick days

Additional perks

Qualifications

• Valid Security License for Ontario and First Aid & CPR certification required.
• Experience in security or law enforcement preferred.

Responsibilities

• Conduct regular patrols of hospital premises to ensure safety.
• Monitor surveillance systems and respond to emergencies.

Skills

Customer Service Skills

Conflict Resolution

Emergency Response

Surveillance Monitoring

Access Control

Education

Diploma in Justice Studies/Police Foundations

Tools

Surveillance Systems

Alarm Systems

Job description

Overview Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

We truly believe that where you work matters!

If you want to love going to work every day because of the amazing work environment, we have an award-winning Corporate Culture (not to mention that we have an amazing, fun group of employees working for us). Check it out here: Our Culture

At Paladin, you will find a supportive, fast-paced, team environment within a dynamic industry offering unwavering attention to quality while providing our candidates and employees with an award-winning culture. We trust in your ability and give you the tools, support, and resources to thrive at your job. Come work in a fast-paced environment with great people who value your input, take ownership of their work, and produce great results.

Site Description:

Trillium Health Partners and their security department are proud winners of the IAHSS Lindberg Bell Award 2017. It is also one of Canada’s largest academically affiliated tertiary care hospitals with highly specialized regional programs in advanced cardiac, vascular, stroke, neurosciences, orthopedic, and sexual assault/domestic violence services.

Position Details:

Position: Full-Time Patrol Officer Site: Queensway Healthcare Centre | 150 Sherway Drive Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours Hours: Rotating Continental (0800 -2000 / 2000 - 0800) Payrate: $19.19 / an hour (based on levelling system) Posting Date: April 4th, 2025 Internal Closing Date: April 10th, 2025 External Closing Date: April 18th, 2025

Schedule Example:

• Week 1 - Days - Mon-Tues, Fri-Sat
• Week 2 - Days - Sun, Wed-Thu
• Week 3 - Nights- Mon-Tues, Fri-Sat
• Week 4 - Nights - Sun, Wed-Thu

Key Responsibilities:

• Patrol Hospital Grounds: Conduct regular rounds of hospital premises, including parking areas, hallways, patient rooms, entrances, and exits, to ensure the safety and security of the site.
• Monitor Surveillance Systems: Operate security cameras and alarm systems, ensuring any suspicious activity is reported immediately to the appropriate authorities.
• Access Control: Monitor and control entry points to the hospital, ensuring that only authorized individuals are allowed access to restricted areas.
• Respond to Emergencies: Act quickly in emergency situations, such as medical emergencies, fire alarms, or security threats. Assist hospital staff as needed during crises and evacuations.
• Provide Customer Service: Greet and assist visitors, patients, and hospital staff. Provide directions and ensure that guests adhere to hospital policies and procedures.
• Conflict Resolution: De-escalate tense situations, resolve conflicts, and ensure that all interactions are handled calmly and professionally.
• Report Writing: Document daily activities, incidents, or accidents accurately. Complete reports on incidents, breaches, and security concerns.
• Collaboration with Hospital Staff: Work closely with hospital staff and local law enforcement to provide a coordinated security effort and ensure the safety of all parties involved.
• Enforce Hospital Policies: Ensure that hospital policies, including visitor and patient protocols, are followed. Address any violations in a manner that upholds hospital safety standards.

Prerequisites:

• Valid Security License for the province of Ontario
• Valid First Aid & CPR - Level C (from a WSIB-approved vendor)
• Covid Vaccine two doses
• Immunization records for Mumps, Measles, Rubella, Varicella and two step TB skin test
• English (oral and written) fluency is a must
• Previous experience in security, law enforcement, or a related field preferred.
• Diploma in Justice studies/police foundations is considered an asset.
• Vulnerable Sector Check - to be completed upon hire
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position.
• Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite; however, Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability.

If you don’t have immunization record, click on the link below to know how to get it:
How to get immunization records
Click on the link below to download Paladin Immunization form. Please be advised that this form must be completed and signed by a Doctor in Ontario:
Paladin Immunization Form
Why choose Paladin?

• Opportunities for training and professional development.
• Competitive salary and benefits package.
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Paid vacation & sick days
• Additional perks

“If you’re excited about the opportunity to work with Paladin Security but don’t meet every single qualification listed, don’t let that stop you from applying. You may be the ideal candidate for this role or another within our organization. We’re always looking for great talent to join our team and contribute their unique strengths.”

Certification Requirements (All)

• Minimum of 1 year security experience
• Vulnerable Sector Check
• Immunization Record
• COVID Double Vaccinated
• Proof of immunizations for TB, MMR, Varicella
• Valid Certification in First Aid, CPR and AED
• Valid Security Licence

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days

Screening Requirements: Criminal Background Check