Quality Verification officer

RBC; Burlington; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading company in the banking sector is seeking a Quality Verification Officer in Burlington. This role plays a crucial part in mitigating risks associated with credit processes. Key responsibilities include ensuring compliance with documentation standards and reviewing transactions against approvals. Ideal candidates will possess strong customer service and organizational skills, displaying a detail-oriented approach to their work.

Benefits

Dynamic and collaborative team environment

Opportunities for professional growth

Meaningful impact on community and clients

Qualifications

• Excellent customer service and conflict management skills required.
• Detail-oriented with strong problem-solving abilities.
• Ability to manage time effectively and discern when to seek guidance.

Responsibilities

• Ensures compliance of documentation with internal policies.
• Conducts secondary verification on leasing transactions.
• Reviews documentation against credit approvals prior to funding.

Skills

Customer Service

Organizational Skills

Problem Solving

Attention to Detail

Time Management

Tools

IT Quality Assurance

Predictive Analytics

Test Automation

Job description

Job Summary

Job Description

Monitors and verifies that quality activities are in line with control procedures.
Compiles, analyzes, and distributes performance reports and process control statistics.
Maintains and disseminates defect documentation and logs. Applies basic theories, skills, and practices to accomplish assignments.

What is the opportunity?

You will play a key role in mitigating credit and operational risks related to simple and complex credit and adjudication processes supporting RCAP Leasing and RBC Traditional Leasing services to our vendor and commercial banking relationship clients. The Quality Verification Officer enhances our funding processes and mitigates us against risk by effectively reviewing documentation (lease schedule, security, authorizations) against credit approvals and conditions prior to funding. The Quality Verification Officer supports the business objective in Balancing Risk and Reward.

What will you do?

Ensures quality, accuracy and alignment to all internal policies and procedures prior to advance as follows:

• All documents are vetted to comply with product/service and form completion/legal requirements, eligibility and limit criteria, and authorized policy.
• Documentation specified in the approval commentary is obtained, complete and accurate and all outlined conditions/pre-conditions have been met prior to processing
• Conducts secondary verification on all leasing transactions against transactions approved in our Leasing source systems.

What do you need to succeed?

Must have:

• Excellent customer service skills and proven ability to manage conflict
• Excellent organizational skills and ability to effectively manage time and priorities.
• Demonstrated ability to solve problems by and recommending alternatives.
• Ability to discern when to update and seek guidance from Manager
• Strong willingness and desire to learn.
• Detail-oriented and able to understand the terms and conditions of the contracts.

Nice to have:

• Ability to work well within a team and independently
• Ability to multi-task.
• French speaking

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work

Job Skills

Application Testing, Decision Making, Detail-Oriented, Group Problem Solving, IT Quality Assurance, Long Term Planning, Predictive Analytics, Programming Languages, Software Product Testing, Test Automation

Additional Job Details

Address:

5575 NORTH SERVICE RD:BURLINGTON

City:

BURLINGTON

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-20

Application Deadline:

2025-07-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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