Quality Supervisor

Lactalis Canada; Ingleside; On-site; CAD 70,000 - 88,000; Full time

Benefits offered by this job

Performance-Based Bonus System

4 Weeks of Vacation

Pension Program with Employer Match 6%

Tuition reimbursement up to $3,000 per

Volunteer Day

Learning and Development opportunities

Internal mobility potential

Job summary

Lactalis Canada is seeking a Quality Supervisor to oversee the Quality lab operations, ensuring adherence to GMP, HACCP and safety standards while supervising technicians and documenting procedures.

You will lead production liaison, drive improvements, maintain PQMS, and ensure audits pass with strong team leadership and communication. A Dairy or Food Science degree and 3 years in QC/QA are required; SAP and MS Office skills are essential.

Qualifications

• Bachelor degree in Dairy or Food Science or equivalent
• 3 years' experience in Quality Control/Assurance, preferably in dairy manufacturing
• Knowledge of GMP, HACCP and ISO
• Strong team facilitation/leadership skills
• Strong interpersonal and communication skills
• Leadership / team facilitation skills
• Analytical, problem solving, and decision-making skills
• Proficient with standard office tools (Lotus Notes, Microsoft Office) and SAP

Responsibilities

• Supervise Quality lab operations and technicians
• Ensure compliance with GMP, HACCP and safety standards
• Provide leadership and development for lab and production staff
• Lead internal and external audits and corrective actions
• Maintain PQMS systems and support continuous improvement
• Collaborate with production and customer service on quality objectives
• Develop and verify SOPs and documentation practices
• Assist in product evaluations and regulatory compliance

Skills

GMP/HACCP/ISO knowledge

Leadership

Team facilitation

Communication

Analytical thinking

Problem solving

SAP proficiency

MS Office

Education

Bachelor's degree in Dairy or Food Science

Tools

Lotus Notes

Microsoft Office

SAP

Job description

Welcome to Lactalis Canada! We're proud to be Canada's #1 branded dairy company and to be consistently recognized as one of the country's top employers by Forbes. Our purpose is to enrich and nurture the lives of Canadians by offering the best of dairy from Canada's favourite dairy brands like Cracker Barrel, Black Diamond, Balderson, Astro and Lactantia. In fact, our products can be found in over 90% of Canadian refrigerators in any given time. As part of Lactalis Group, the world's leading dairy company, we remain focused on innovation and quality and are seeking like-minded individuals to join us as we continue our growth journey.

About the opportunity:

The Quality Supervisor is responsible for supervising the operations of the Quality lab including Technicians, lab procedures, documentation control, and the maintenance of lab equipment while ensuring adherence to good laboratory operating procedures.

The attributes we are looking for:

• Ensure timely and accurate testing of ingredients and finished products to achieve compliance with product specifications and support on-going efficiency of manufacturing. Provide guidance and supervision to lab employees, production employees and peers to ensure Laboratory programs and methodology are within regulatory and corporate requirements to maintain food safety and product quality.
• Provide leadership to improve health and safety performance by being a role model in safety and demonstrating due diligence through applying the corporate health & safety program elements. These focus on incident prevention through hazard identification, implementing necessary controls, training, education, and audits. Where necessary, take corrective action to address unsafe situations and employee behaviours, uphold Parmalat's cardinal and other safety rules and procedures, and communicate with appropriate resources to address any hazardous conditions or unsafe employee conduct.
• Provide leadership and supervision to employees by providing work direction, performance feedback, and recommendations for training and development. Promote a positive labour management relationship and ensure compliance with the Company's corporate and legal obligations under the Collective Agreement, as well as various statutes and regulations such as the Employment Standards Act, Workers Compensation Act, and the Occupational Health & Safety Act.
• Where applicable Ensure that all internal and external food quality audits are completed with acceptable pass levels and review all recommendations to ensure that the corrective actions are completed within the specified time period.
• Where applicable ensure that all corporate quality measures in the plant are monitored (e.g. HACCP, GMP and Sanitation) by maintaining the plants PQMS systems and by conducting regular plant audits to promote a focus on excellence in quality, yield and cost containment in conjunction with assisting with Continuous Improvement initiatives.
• Reinforce the quality control function by promoting awareness of and adherence to quality control/assurance and product safety standards/principles/practices within all operating group areas, by conducting regular GMP and HACCP training with all employees, analyzing quality trends, and supporting production with problem solving.
• Develop, enhance and verify the lab standard operating specifications (SOP’s) documents and forms. Ensure lab employees complete testing, tasks and documentation requirements in accordance with SOP.
• Where applicable Assist in the improvement of existing products and of the development of new products by reviewing product formulations, product and ingredient specifications, label compliance, packaging approval, SOP’s and Process flows to ensure food quality and regulatory requirements are met.
• Where applicable participate in the development of new or existing products and the introduction of new technology by performing evaluations, on-site inspections and validations to ensure government and internal regulatory requirements are being met.
• Ensure that all quality programs, systems and compliance meet or exceed corporate and legislated specifications by conducting routine product analyses and systems audits to verify compliance.
• Support adherence to departmental budget through on-going monitoring of departmental spending.
• Where applicable, in collaboration with customer service, sales and production, respond to customer and consumer demands.
• Implement comprehensive lab equipment, maintenance and calibration program and routinely verify the accurate functioning of the equipment.
• Assist the Quality Manager to monitor and maintain, in combination with the production department, the cleaning and sanitation programs including the sanitary maintenance procedures.

What you will bring:

• Bachelor degree in Dairy or Food Science or an equivalent combination of relevant education and experience
• Three (3) years' experience in Quality Control/Assurance, preferably in dairy manufacturing
• Knowledge of Quality Assurances programs such as GMP, HACCP and ISO
• Strong team facilitation/leadership skills with a commitment to team development
• Strong interpersonal, and communication skills (verbal and written)
• Leadership / team facilitation skills
• Analytical, problem solving, and decision-making skills
• Proficient with standard office computer technology such as Lotus Notes and Microsoft Office products, as well as business systems such as SAP

What Lactalis will offer:

Lactalis Canada believes in rewarding its people with the following comprehensive benefits package and perks:

• A Performance-Based Bonus System
• 4 Weeks of Vacation
• A Pension Program with an Employer Match at 100% of up to 6%
• Tuition reimbursement plan of up to $3,000/year
• A Volunteer Day to give back to your community
• Learning and Development opportunities
• A commitment to internal career advancement with potential for international mobility

This job description is intended to summarize the overall level of responsibility of the job and is not an exhaustive list of all the duties performed.

Our ESG commitment:

Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do.

At Lactalis Canada, we value our employees as catalysts for positive change. Together, we will create a sustainable future, promote belonging, and make a lasting impact on the world.

Our commitment to DEI:

Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities.

Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team - confidentiality will be maintained.

We believe in pay transparency and equity. The posted salary reflects our current compensation framework.

Salary range: $70,100.00 and $87,600.00, commensurate with qualifications and experience

Note: Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, we'll contact you after signing a Job Offer.