Quality Specialist, Child and Family Services

Government of Northwest Territories; Behchokǫ̀; On-site; CAD 70,000 - 90,000; Full time

Job summary

The Tlicho Community Services Agency is seeking a Quality Specialist, Child and Family Services, to lead region-wide quality improvement and assurance activities across the CFS portfolio. You will audit files, data and programs to ensure safe care for children, youth, and families in the Tlicho region.

Qualifications include a Bachelor of Social Work and a minimum of three years in Child and Family Services, with priority given to those with Child Protection experience.

Qualifications

• Bachelor of Social Work is required.
• Minimum of 3 years of experience in Child and Family Services.
• Experience in Child Protection is a plus.

Responsibilities

• Implement and communicate CFS policies, procedures, and standards; monitor compliance and support staff.
• Conduct audits to evaluate service quality and compliance; identify gaps and recommend improvements.
• Support training, feedback collection, and quality improvement initiatives.
• Monitor trends and issues using systems (e.g., Matrix) to inform decision-making.
• Review significant incidents, provide guidance, and ensure risk mitigation strategies are in place.
• Advise leadership on complex cases, complaints, and quality/risk issues.
• Identify training gaps and support consistent delivery across programs.

Skills

Quality improvement

Auditing

Data analysis

Education

Bachelor of Social Work

Tools

Matrix system

Job description

Department Information

The Tlicho Community Services Agency is a unique organization responsible for the delivery of education, health and social services within the Tlicho region. The Tlicho Community Services Agency's vision 'Strong Like Two People' is a metaphor for the desire by community leadership to build an organization, and create programs and services that recognize the strength and importance of two cultures.

Job Information

The Quality Specialist, Child and Family Services (CFS) ensures that the Tlicho Community Services Agency is aligned with best practices in child and family services within the Tlicho region. This position performs region wide CFS quality improvement and quality assurance activities to ensure safe care to children, youth, and families, including but not limited to the auditing of the CFS files, data and programs.

Key Responsibilities

• Implement and communicate Child and Family Services policies, procedures, and standards; monitor compliance and support staff.
• Conduct audits to evaluate service quality and compliance; identify gaps and recommend improvements.
• Support training, feedback collection, and quality improvement initiatives.
• Monitor trends and issues using systems (e.g., Matrix) to inform decision-making.
• Review significant incidents, provide guidance, and ensure risk mitigation strategies are in place.
• Advise leadership on complex cases, complaints, and quality/risk issues.
• Identify training gaps and support consistent delivery across programs.

Key Qualifications

• A Bachelor of Social Work AND
• A Minimum of Three (3) years of experience in Child and Family Services.

Applicants with experience in Child Protection will be given priority.

Additional Requirements

The incumbent must successfully be appointed as a Child Protection Worker within the first six (6) months of employment and maintain it.

GNWT Inquiries

Inquiries Only:
Health Recruitment
Department of Finance
Government of the Northwest Territories
YELLOWKNIFE CENTRE 5TH FLOOR
BOX 1320 YELLOWKNIFE NT X1A 2L9
Tel [phone] Extension 14106
Fax[phone]
[e-mail]

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

More Information

Term Position

This job opening is for a One (1) year term

Indigenous Employment Policy

Candidates must clearly identify their eligibility in order to receive priority consideration under the Indigenous Employment Policy.

Criminal Records Check

Candidates must provide a satisfactory vulnerable sector check. Failure to provide a satisfactory check may deem you disqualified from the competition.

Immunization Status

The successful candidate will be required to obtain proof of current up-to-date immunization status.

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Eligibility

Eligibility lists may be created from this competition to fill future term and indeterminate positions.

Equivalencies

Equivalencies may be considered based on a one-year of directly related experience equivalent to one year of education or one year of education for one year of experience. However, combinations of education and experience must often be considered on a case-by-case basis. For a full list of equivalencies that will be considered for this role, please contact human resources.

Job Opening Information

Job Opening ID #28337

Closing Date: September 30, 2026- 23:59, MountainTime

Salary Information

Salary for this position is currently Under Review.