Quality Risk Manager

Government of Northwest Territories; Behchokǫ̀; On-site; CAD 116,000 - 139,000; Full time

Benefits offered by this job

Northern living allowance

Job summary

The Tlicho Community Services Agency seeks a Quality Risk Manager to lead investigations, support system improvements, and promote safe, culturally responsive, client-centred care across the Tlicho region.

The role requires a nursing or allied health degree with 5+ years in health or social services, including leadership experience. Travel to Tlicho communities is required, and you will contribute to policy reviews and staff education.

Qualifications

• Bachelor's degree in Nursing or an allied health discipline with 5 years of related health/social services experience, including 2 years of leading a team.
• Experience in quality improvement, risk management, patient safety, incident investigation or related areas.
• Strong analytical, investigation, communication, facilitation and problem-solving skills.
• Ability to handle complex, sensitive matters with sound judgment and professionalism.

Responsibilities

• Lead investigations of patient safety incidents, critical incidents, unusual occurrences, complaints, and high-risk matters.
• Provide expert advice on quality, risk, safety, and incident management.
• Identify trends and risks and recommend actions to improve services and prevent recurrence.
• Lead and facilitate continuous quality improvement (CQI) initiatives.
• Support quality, patient safety, risk management, and accreditation programs.
• Develop and deliver education on quality and patient/client safety.

Skills

Quality management

Risk assessment

Incident investigation

Analytical skills

Communication

Team leadership

Cultural responsiveness

Education

Bachelor's degree in Nursing or allied health

Master's degree in health or social services (equiv.)

Job description

Department Information

The Tlicho Community Services Agency is a unique organization responsible for the delivery of education, health and social services within the Tlicho region. The Tlicho Community Services Agency's vision 'Strong Like Two People' is a metaphor for the desire by community leadership to build an organization, and create programs and services that recognize the strength and importance of two cultures.

Job Information

The Quality Risk Manager (QRM) provides leadership and expertise inquality improvement, patient and client safety, risk management, incident management, and accreditationacross TCSA.

This position plays a key role in identifying risks, investigating incidents, supporting system improvements, and promoting safe, culturally responsive, and client-centred care throughout the Tlicho region.

Key Responsibilities

• Lead investigations ofpatient safety incidents, critical incidents, unusual occurrences, complaints, and high-risk matters.
• Provide expert advice to managers and staff onquality, risk, safety, and incident management.
• Identify trends and risks and recommend actions to improve services and prevent recurrence.
• Lead and facilitatecontinuous quality improvement (CQI)initiatives.
• Support TCSA'squality, patient safety, risk management, and accreditationprograms.
• Develop and deliver education and guidance on quality and patient/client safety.
• Support the development and review ofpolicies, procedures, standards, and practices.
• Work collaboratively with leaders, staff, clients, families, communities, and external partners to strengthen quality and safety.

Key Qualifications

• Bachelor's degree inNursing or an allied health discipline, with a minimum offive (5) years of related experiencein a health or social services setting, includingtwo (2) years of experience leading a team.
• Experience inquality improvement, risk management, patient/client safety, incident investigation, or a related area.
• Strong analytical, investigation, communication, facilitation, and problem-solving skills.
• Ability to manage complex, sensitive, and confidential matters with sound judgement and professionalism.
• Knowledge of quality improvement, risk management, accreditation, and applicable legislation, standards, and policies.
• Demonstrated ability to work collaboratively with diverse teams and promotesafe, culturally responsive, and client-centred services.
• Additional Requirements
• Candidates with aBachelor's degree in Nursingmust be in good standing with theCollege and Association of Nurses of the Northwest Territories and Nunavut (CANNN).
• Allied health professionals must holdprovisional professional licensure in a Canadian provinceand obtain full licensure within six (6) months of hire, where applicable.
• Proof of immunization consistent with current public health requirements is required.

Equivalencies may include

• AMaster's degreein a health or social services discipline, business, organizational management, or alaw degree, combined with a minimum ofone (1) year of related experiencein a health or social services setting,may be considered equivalentto the education and experience requirements.
• Other combinations of education and experience may be consideredon a case-by-case basis.

Working Conditions

• Based inBehchoko, with travel to Tlicho communities and other locations as required.
• Work involves sensitive and confidential information and may include urgent or complex matters.
• Investigations may involvetrauma, serious incidents, death, complaints, and potential litigation.
• The position may encounter individuals experiencing significant distress or challenging behaviour.

Why Join TCSA?

This is an opportunity to have a direct impact onsafe, high-quality, culturally responsive servicesacross the Tlicho region. The Quality Risk Manager helps turn incidents, risks, and lessons learned into meaningful improvements for clients, families, staff, and communities.

The GNWT offers a competitive salary, an annual northern living allowance, a generous defined benefit pension plan, and health/dental benefits in addition to relocation assistance. For more information about living and working in the Northwest Territories. please visit our benefits page or NWT Tourism.

GNWT Inquiries

Inquiries Only: Tlicho HR Client Service Centre Department of Finance Government of the Northwest Territories NISHIKHONBUILDING, 2nd FLOOR BOX 419 BEHCHOKONT X0E 0Y0 Tel [phone] Fax [phone] [e-mail]

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

Term Position

This job opening is for a 1 year term.

Indigenous Employment Policy

Candidates must clearly identify their eligibility in order to receive priority consideration under the Indigenous Employment Policy.

Criminal Records Check

Candidates must provide a satisfactory vulnerable sector check. Failure to provide a satisfactory check may deem you disqualified from the competition.

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Eligibility

Eligibility lists may be created from this competition to fill future term and indeterminate positions.

Equivalencies

Equivalencies may be considered based on a one-year of directly related experience equivalent to one year of education or one year of education for one year of experience. However, combinations of education and experience must often be considered on a case-by-case basis. For a full list of equivalencies that will be considered for this role, please contact human resources.

Transfer Assignments

Transfer Assignments may be considered.

Job Opening Information

Job Opening ID # 28282

Closing Date: SEPTEMBER 23, 2026 - 23:59, MountainTime

Salary Information

The salary range for this position is from $59.62 per hour to $71.22 per hour (approximately $116,259 - $138,879.) plus an annual Northern Allowance of $5,536.