Quality Specialist

CMP Advanced Mechanical Solutions Ltd.; Châteauguay; On-site; CAD 60,000 - 80,000; Full time

Job summary

CMP Advanced Mechanical Solutions Ltd. seeks a Quality Specialist to represent the voice of the customer and drive quality improvements. Your role includes identifying root causes of quality issues and supporting implementation of corrective actions.

You will inspect, monitor, and drive containment, CAPA, and RMA processes, while communicating with customers and internal teams. A background in engineering and strong MS Office skills are essential.

Qualifications

• Bachelor’s degree in engineering or relevant technical field is required.
• Minimum of two years of quality assurance experience.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong communication with customers and internal stakeholders.
• Proficient with standard inspection tools and MS Office.
• Willing to take on new challenges and learn continuously.

Responsibilities

• Inspect, monitor, and implement corrective measures to improve product quality and customer experience.
• Manage product RMAs from initiation to closure.
• Organize and execute containment actions and corrective actions promptly.
• Communicate with customers to address their needs and concerns.
• Support inspections and rework for RMA escalations.
• Prepare and summarize data, metrics, and reports for management.

Skills

Organizational skills

Communication skills

Customer orientation

Teamwork

Ability to work in fast-paced env.

Bilingual (French/English)

Education

Bachelor’s degree in engineering or relevant technical degree

Tools

Standard inspection tools

Microsoft Office

Job description

Job Description

The Quality Specialist plays a key role in supporting the organization to meet the desired quality standards. He is responsible for representing the voice of the customer. Through his deep communication skills and technical knowledge, he gives proper visibility to customer quality complaints, identifies problem root cause, and acts as a change agent by supporting the implementation of improvement actions.

Role and responsibilities

• Responsible for inspecting, monitoring, and implementing corrective measures to improve product quality and customer experience.


• Manage product RMAs from initiation to closure.


• Responsible for organizing and executing internal containment actions and corrective action plan in a timely manner.


• Maintain communication with customers assuring their needs and concerns are being always addressed.


• Support product inspections and rework efforts for RMA (return merchandise authorization) escalations


• Facilitate return of RMA (return merchandise authorization) items to CMP-AMS.


• Prepare and summarize data, metrics and reports as required by management.


• Develop and distribute quality related content in the form of CMP-AMS Quality Newsletter and Topic of the week.


• Monitor and review weekly KPIs (Key performance indicator) with the intent of identifying possible process and quality improvements.


• Meeting with customer for quality issues (as per request or routinely scheduled).


• Perform root cause analysis, arrange meetings if needed.


• Completion of CAPA (corrective and preventive action) report as per customer request.


• Support RMA (return merchandise authorization) data and analysis as per request by customer or internal stakeholders.


• May act as Quality Lead in Lean Agile projects.


• Follow-up with manager on deliverables and express constraints to deliverables as soon as possible, if applicable.

• All other related tasks are considered part of the role and may be assigned as needed.

Knowledge and Skill Requirements

• Bachelor’s degree in engineering or relevant technical degree or equivalent years of experience.


• Minimum of two (2) years of quality assurance experience.


• Ability to work in a fast-paced environment.


• Ability to work with people in a group environment and customer oriented.


• Excellent organizational and communication skills.


• Working knowledge of standard inspection tools.


• Willing and able to work flexible and extra hours when required to meet deadlines.


• Knowledge and experience with Sheet Metal, Welding, Finishing, and Assembly is a plus.


• Continuous Improvement mindset in all aspects of work habits.


• Proficient with Microsoft Office suite.


• Willingness to take on new challenges and learn new things.


• Reliability and integrity, dedication to task.


• Ability to work with minimal supervision.


• Master the French and English language (customers from the United States).