Quality Manager, North America

Nutreco; Okotoks; On-site; CAD 100,000 - 150,000; Full time

Benefits offered by this job

Pension plan with employer matching

Health benefits

Disability coverage

Tuition reimbursement

Vacation days (15+)

Job summary

Nutreco's Quality Manager, North America, based in Puslinch, ON, will lead the regional quality function, shaping strategy and ensuring compliance with food safety, regulatory, and customer standards.

In this senior role, you will drive continuous improvement across the North American organization, partner with operations, supply chain, and regulatory teams, and develop a high-performing quality culture aligned with Nutreco's Feeding the Future purpose.

Qualifications

• Bachelor's degree in Food Science, Feed Technology, Quality Management, Animal Science, or related.
• 3–5 years leading quality, QA, or compliance in feed/food/agriculture industries.
• Experience with FSSC 22000 and HACCP principles.
• Knowledge of CFIA and FDA regulations for North America.

Responsibilities

• Lead North American quality organization, align with global strategy.
• Develop and deploy the Quality Program and governance.
• Drive continuous improvement, risk management, and compliance.
• Manage customer complaints, root cause analysis, and CAPAs.
• Partner with operations, procurement, sales, and regulatory teams.

Skills

Quality leadership

Stakeholder management

Project management

Change management

Communication

Education

Bachelor's degree in Food Science/Feed Technology/Quality Management/Animal Science

Tools

ERP systems

Microsoft Office

Job description

Job Description: Join Our Purpose - Feeding the Future Role: Quality Manager, North America Location: Puslinch, ON Hours: Full-Time Vacancy Type: Replacement

Why join us

Get ready to Own quality excellence as the Quality Manager, North America at Trouw Nutrition, a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future is making a positive global impact for generations to come. In this highly visible leadership role, you will drive the quality agenda across North America, ensuring our products, processes, and systems consistently meet the highest standards of quality, compliance, food safety, and customer satisfaction. As a member of the North American Extended Leadership Team and the Global Quality & Regulatory Leadership Team, you will play a key role in shaping and deploying Nutreco's quality strategy while partnering with operations, procurement, sales, nutrition, and regulatory teams to deliver continuous improvement and sustainable business performance. Own your direction, Own your development and Own your path.

What you'll do

As Quality Manager, North America, you will be responsible for leading the regional quality function and ensuring the effective implementation of Nutreco's quality management system across the business.

Key responsibilities include:

• Quality Leadership & Governance
  • Lead the North American quality organization, ensuring alignment with business objectives and global quality strategy.
  • Provide leadership, coaching, and development for the Quality team, including succession planning and capability building.
  • Foster a strong quality culture and create an engaged quality community across North America.
• Quality Systems & Compliance
  • Develop and execute the North American Quality Program aligned with Nutreco's Quality Strategy.
  • Ensure the successful deployment and management of Nutrace© and other quality management systems.
  • Establish and monitor quality performance metrics and dashboards that drive accountability and continuous improvement.
  • Ensure compliance with Nutreco standards, regulatory requirements, certification programs, and customer expectations.
• Continuous Improvement & Risk Management
  • Lead initiatives that enhance quality performance, operational excellence, digitalization, and process optimization.
  • Conduct risk assessments and implement improvement programs to reduce quality and compliance risks.
  • Partner with cross-functional teams to ensure quality and compliance objectives are integrated into business operations and decision-making.
• Customer & Stakeholder Engagement
  • Collaborate with customers and stakeholders to understand quality requirements and continuously improve service delivery.
  • Ensure effective management of customer complaints, root cause analysis, corrective actions, and preventative measures.
  • Support crisis management activities and quality-related investigations when required.
• Quality Communication & Performance
  • Promote quality awareness and accountability across the organization.
  • Communicate quality objectives, standards, and performance results to stakeholders and leadership teams.
  • Provide guidance and recommendations to operating companies on quality priorities and improvement opportunities.

Who we're looking for

We are looking for a collaborative and business-minded quality leader who combines strong technical expertise with the ability to influence and drive change across a complex organization. You are passionate about quality, food and feed safety, continuous improvement, and building strong partnerships across the business. You thrive in a leadership role where you can balance strategic priorities with operational execution while supporting business growth and customer success. As a trusted partner to senior leaders, you bring a proactive approach to problem-solving, risk management, and organizational improvement while maintaining high standards of quality and compliance. You'll also need Bachelor's degree in Food Science, Feed Technology, Quality Management, Animal Science, or a related discipline.

Minimum 3-5 years of experience in a quality leadership, quality assurance, or compliance role within the feed, food, or agricultural industry. Experience working with FSSC 22000 certification programs and HACCP principles. Knowledge of Canadian (CFIA) and U.S. (FDA) food and feed regulations. Strong understanding of quality management systems, tools, and processes. Proven experience leading and developing teams. Excellent communication, facilitation, and stakeholder management skills. Strong project management and change management capabilities. Ability to work effectively within cross-functional and multidisciplinary teams. Experience with ERP systems and Microsoft Office applications. French language capability is considered an asset. Ability and willingness to travel as required.

What you'll receive

As part of Nutreco, you'll be a member of the SHV family, a diverse group of companies with global footprint. Join us and you'll gain access to a wide network of expertise and global career paths. You'll also benefit from the backing of one of the world's largest privately owned businesses, known for its stability and long-term focus. In addition, you'll receive

• Robust pension plan with employer matching that begins on Day 1!
• Competitive health benefits - Medical/Dental/Vision/HSA, that start on Day 1!
• Short-term/Long-term Disability and Mental Health spending allowance
• Maternal top-up and Tuition Reimbursement
• 15 vacation days to start (tiered)

Additional Information

• Accessibility: We are committed to an inclusive recruitment process. Accommodation is available upon request at any stage.
• AI in Hiring: All applications are reviewed by our Talent Acquisition team - no AI screening or automated decision-making is used.
• Background Check: Final candidates will be required to complete a criminal background check.
• Work Authorization: Candidates must be authorized to work in the country where the role is based. Sponsorship is not available for this position.
• Employment Equity: We encourage applications from women, Indigenous peoples, persons with disabilities, and visible minorities.
• Compensation: Pay is based on skills, experience, and internal equity.
• Equal Opportunity Employer: Nutreco is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law.

Nutreco is a global leader in animal nutrition and aquafeed. Our advanced nutritional solutions are at the origin of food for millions of consumers worldwide. Nutreco is a global leader in animal nutrition and fish feed. Its two global company brands Skretting (aqua feed) and Trouw Nutrition (animal nutrition) have sales in over 90 countries. Our purpose Feeding the Future captures a big challenge: feeding 9 billion people in 2050. Our responsibility is twofold: we need to make a significant contribution to meeting the rapid increase in worldwide demand for food; on the other hand, we need to find the right balance in order that we can realize growth while making also responsible choices for people and planet. To know more about us, please visit our website https://www.nutreco.com.