Quality Manager

SGS; Lakefield; On-site; CAD 84,000 - 100,000; Full time

Benefits offered by this job

Health coverage (80%+)

Dental coverage (80%+)

Vision coverage (80%+)

Paid time off

Job summary

SGS is seeking a Quality Manager in Canada to lead the development, implementation, and continuous improvement of the Quality Management System (QMS) for Minerals and Natural Resources. You will partner with leadership to promote quality excellence, manage audits, support risk initiatives, and drive improvements across the organization.

The role requires experience in QMS, auditing, and regulatory/compliance, with a focus on ISO/IEC 17025, and will involve training and guiding cross-functional

Qualifications

• Bachelor's degree in a technical, engineering, science, business, or related discipline.
• Minimum 5 years of experience in quality management, quality assurance, compliance, or a related field.
• Experience managing quality systems and audit programs.
• Supervisory or leadership experience.
• Knowledge of Quality Management Systems and quality assurance principles.
• Knowledge of applicable industry standards, regulatory requirements, and auditing practices.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead development, implementation, maintenance, and continuous improvement of the QMS - ISO/IEC 17025.
• Ensure QMS documentation, records, and procedures remain current and effectively implemented.
• Coordinate internal and external audits and support accreditation activities.
• Investigate nonconformances, customer complaints, and quality concerns.
• Facilitate corrective and preventive action processes and verify effectiveness.
• Support risk assessments and continuous improvement initiatives.
• Analyze quality data and trends to identify opportunities for improvement.
• Provide quality guidance and technical support to operational teams and leadership.

Skills

Quality management

Audit management

Documentation control

Stakeholder management

Analytical skills

Project management

Supervisory experience

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

• Compensation: CAD 84000 - CAD 100000 - yearly

Company Description

We are SGS - the worlds leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

The Quality Manager is responsible for leading the development, implementation, maintenance,
and continuous improvement of the Quality Management System (QMS) in Minerals, Natural Resources, Canada. The role ensurescompliance with applicable standards, accreditation requirements, regulatory obligations, andcustomer expectations. The Quality Manager partners with operational leaders and stakeholders topromote quality excellence, manage audit and compliance activities, support risk management initiatives, and drive continuous improvement across the organization.

• Develop, implement, maintain, and continually improve the Quality Management System (QMS) - ISO/IEC 17025.
• Ensure QMS documentation, records, and procedures remain current and effectively implemented.
• Establish and maintain effective document control processes.
• Ensure personnel are trained, qualified, and competent to perform assigned responsibilities.
• Coordinate internal and external audits and support accreditation activities.
• Lead investigations relating to nonconformances, customer complaints, and quality concerns.
• Facilitate corrective and preventive action processes and verify effectiveness.
• Support risk assessments and continuous improvement initiatives.
• Analyze quality data and trends to identify opportunities for improvement.
• Provide quality guidance and technical support to operational teams and leadership.
• Develop and deliver training related to quality systems, procedures, and compliance requirements.
• Collaborate with cross-functional stakeholders to improve processes and customer satisfaction.
• Provides leadership, coaching, and guidance regarding quality management requirements and best practices.
• Supervises and develops assigned personnel and supports recruitment, onboarding, training, and performance management activities as required.
• Balances operational requirements with quality, compliance, and customer expectations while managing multiple priorities, audits, investigations, and improvement initiatives.
• Decisions directly impact quality performance, customer satisfaction, compliance, accreditation status, operational effectiveness, and organizational reputation.
• Investigates quality issues, determines root causes, evaluates risks, develops corrective actions, interprets standards and regulations and analyzes trends to support informed decision-making.

Qualifications

• Bachelor's degree in a technical, engineering, science, business, or related discipline preferred.
• Minimum 5 years of relevant experience in quality management, quality assurance, compliance, or a related field required.
• Experience managing quality systems and audit programs preferred.
• Supervisory or leadership experience preferred.
• Knowledge of Quality Management Systems and quality assurance principles.
• Knowledge of applicable industry standards, regulatory requirements, and auditing practices.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications and quality management tools.
• Strong project management and stakeholder management skills

Additional Information

Compensation:$84,000 to $100,000 per year

• 80% coverage Health, Dental and Vision
• Paid time off benefits

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

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