Quality Manager

Bizerba; Boucherville; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading packaging company in Boucherville is seeking a Quality Manager to develop and maintain their Quality Management System. You will ensure compliance with customer specifications and regulatory requirements while leading both internal and external audits. The ideal candidate will have 5–8 years of experience in a manufacturing environment, especially in labels or packaging. Fluency in French and strong English skills are required. This role supports continuous improvement initiatives and promotes a strong quality culture.

Qualifications

• Minimum 5–8 years of quality experience in a manufacturing environment.
• Proven experience managing a Quality Management System in production.
• Experience with printing and converting processes is preferred.
• Strong knowledge of ISO 9001 and packaging-related standards.
• Fluent in French and good English skills.

Responsibilities

• Develop and maintain the site Quality Management System.
• Lead internal and external audits for compliance.
• Manage corrective and preventive actions (CAPA).
• Oversee quality control across printing processes.
• Promote a strong quality culture within the team.

Skills

Quality Management

Analytical skills

Problem-solving

Customer focus

Team collaboration

Education

Bachelor’s degree in Quality Management or related field

Tools

ERP software

Quality management software

Job description

Your tasks

• Develop, implement, and maintain the site Quality Management System (e.g., ISO 9001, BRCGS Packaging, FSC/PEFC where applicable).
• Ensure compliance with customer specifications, regulatory requirements, and internal quality standards
• Lead internal and external audits, including customer, certification, and supplier audits
• Manage corrective and preventive actions (CAPA) and ensure timely closure
• Oversee quality control activities across printing, finishing, and converting processes (flexo, coating, die-cutting, slitting)
• Define and monitor quality KPIs such as defect rates, waste, customer complaints, and right-first-time performance
• Approve raw materials, inks, adhesives, substrates, and finished products
• Ensure effective change control for materials, processes, and artwork revisions
• Act as the primary point of contact for customer quality issues, complaints, and technical quality discussions
• Lead root cause analysis and implementation of corrective actions for customer complaints
• Work closely with suppliers to ensure raw material quality and manage supplier performance
• Provide quality training to production, prepress, and technical teams
• Promote a strong quality culture and awareness across the plant
• Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
• Analyze data and trends to reduce waste, rework, and non-conformities
• Support new product development, trials, and process optimization from a quality perspective
• Ensure quality procedures align with health, safety, and environmental requirements
• Support compliance with food-contact, pharmaceutical, or cosmetic packaging regulations where applicable

Your profile

• Bachelor’s degree in Quality Management, Engineering, Printing Technology, Packaging, or a related field (or equivalent experience)
• Minimum 5–8 years of quality experience in a manufacturing environment, preferably in labels, packaging, or printing
• Proven experience managing a Quality Management System in a production setting
• Experience with printing and converting processes is strongly preferred
• Strong knowledge of ISO 9001 and packaging-related standards (e.g., BRCGS Packaging)
• Understanding of label materials, inks, adhesives, color management, and print quality standards
• Proficiency in root cause analysis tools (5 Whys, Fishbone, FMEA)
• Familiarity with ERP and quality management software
• Detail-oriented with a structured, analytical approach
• Ability to work cross-functionally with production, sales, and technical teams
• Customer-focused mindset with strong problem-solving abilities
• Fluent in French and very good English skills (written and spoken)