Quality Improvement Specialist

Halton Region; Oakville; On-site; CAD 97,000 - 121,000; Full time

Job summary

Halton Region in Oakville is seeking a Quality Improvement Specialist to support the development, implementation, and evaluation of continuous quality improvement initiatives across Services for Seniors. This role collaborates with long-term care homes, adult day programs, and corporate partners to integrate quality improvement, accreditation, and strategic initiatives into daily operations.

You will lead dementia care strategy, drive performance measurement, and prepare reports to track

Qualifications

• Undergraduate degree in a related health field.
• 3–5 years’ experience in health care and/or long-term care.
• Knowledge of regulatory frameworks (LTC Act, CARF) and accreditation standards.
• Experience with quality improvement methodologies and program evaluation.
• Strong data interpretation and decision-support skills.
• Excellent communication and stakeholder engagement abilities.
• LEAN/Six Sigma or project management training is an asset.

Responsibilities

• Lead dementia care strategy across long-term care and day programs.
• Plan, implement, monitor and evaluate QI initiatives across Services for Seniors.
• Coordinate annual Resident, Family and Client Satisfaction Surveys and reports.
• Support strategic planning, KPIs, and progress reporting against priorities.
• Assist with accreditation activities and regulatory compliance.
• Conduct environmental scans and best-practice research for program planning.
• Serve as liaison to Older Adult Advisory Committee; engage stakeholders.
• Facilitate meetings and communications with external consultants as needed.
• Manage stakeholder communications and develop briefing materials.

Skills

Quality improvement

Data analysis

Stakeholder engagement

Communication

Project management

Power BI

SharePoint

LEAN / Six Sigma

Education

Undergraduate degree in Health Administration

Tools

Power BI

SharePoint

Microsoft 365

Job description

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Halton Region is committed to fostering a diverse, inclusive, and equitable workplace that reflects the communities we serve. We value, welcome and respect the unique perspectives and contributions of all individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+ community. Accommodations are available at any point upon request for candidates participating in the selection process.

We are proud to operate three non-profit long-term care homes where our employees make a meaningful contribution on the lives of the residents by providing quality care in a family-like atmosphere. As an employee, you will be part of a progressive, service-focused and award winning employer with a diverse and inclusive work environment. We are also recognized as a Registered Nurses' Association of Ontario (RNAO) Best Practice Spotlight organization.

You make a positive difference in people’s lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility.

Posting ID: 5531
Department: Social & Community Services
Division: Services For Seniors
Pay Range: $97,061 - $121,326
Job Type: Permanent

Hours of Work: 35hours per week
Work Location: Halton Regional Centre - 1151 Bronte Road, Oakville
Employee Group: OCT
Vacancy Status: This posting is for an existing vacancy
Posting Date: October 2, 2026
Application Deadline: October 16, 2026

Please be advised that the results of this competition may be used to fill subsequent vacancies of the same position within the next 18 months.

If you’re enthusiastic about the opportunity to work with Halton Region but don’t meet every qualification listed, we still encourage you to apply! This position may be eligible for an underfill opportunity for candidates who do not meet every qualification. We’re always on the lookout for exceptional talent to join our team!

Job Summary

Reporting to the Manager, CQI Risk Management, the Quality Improvement Specialist supports the development, implementation, and evaluation of continuous quality improvement initiatives across Services for Seniors. This position works collaboratively with long-term care homes, adult day programs, assisted living programs, and corporate partners to integrate quality improvement, accreditation, and strategic initiatives into daily operations.

Duties & Responsibilities

• Serves as the divisional lead for the Dementia Care Strategy, providing strategic leadership, coordination, implementation, and evaluation of dementia care initiatives across long-term care and adult day programs.
• Leads the planning, implementation, monitoring, and evaluation of continuous quality improvement initiatives across Services for Seniors.
• Manages planning, implementation, data analysis and reports for annual Resident, Family and Client Satisfaction Surveys
• Supports divisional strategic planning processes, performance measurement, and reporting by coordinating data analysis, monitoring key performance indicators, and preparing reports to track progress against strategic priorities.
• Assists with accreditation activities and supports compliance with applicable accreditation standards, legislative requirements, and best practices.
• Conducts environmental scans, literature reviews, and best practice research to support program planning and service development.
• Act as the staff liaison to Halton Region’s Older Adult Advisory Committee, supporting collaboration and engagement to inform Regional policies, planning and services for older adults.
• Facilitate stakeholder meetings, committees and other engagement activities, including engaging with external consultants as required.
• Manage processes and content for regular stakeholder communications such as electronic newsletters and updates.
• Develops high-quality reports, briefing notes, presentations, educational materials, newsletters, and communication resources.

Skills & Qualifications

• Undergraduate degree in Sociology, Health Aging and Society, Health Sciences, Health Administration, Business Administration, Public Administration, Gerontology, or a related field.
• Minimum three (3) to five (5) years’ experience in health care and/or long-term care.
• Knowledge of the Fixing Long-Term Care Act, applicable Ministry requirements, CARF Accreditation standards, and other relevant regulatory frameworks.
• Knowledge of quality improvement methodologies, and program evaluation techniques.
• Strong analytical skills with experience interpreting and presenting data to support decision-making.
• Excellent communication, facilitation, stakeholder engagement, and relationship-building skills.
• Demonstrated ability to manage multiple priorities and projects in a fast-paced environment.
• Certification or training in Quality Improvement, LEAN, Six Sigma, Project Management, or Change Management is considered an asset.
• Experience with SharePoint, Power BI, and Microsoft 365 collaboration tools is preferred.

Working/ Employment Conditions

Working Conditions

• Travel will be required; incumbent must provide their own transportation.
• Participation in meetings outside regular business hours may occasionally be required.

Employment Conditions

• Current (obtained within the past six (6) months), original and acceptable Criminal Records Check, by the first day of employment.

Important information about your application:

• In accordance with requirements in Ontario Regulation 191/11 – Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
• Personal information collected through the job application process will only be used for the purpose of determining qualifications for employment.
• We encourage applications from all qualified individuals; however, only those under consideration will be contacted.
• If selected for an interview, you will be contacted by email and/or phone. Please ensure the contact information provided on your resume is up to date and that you check your email and voicemail regularly.

Halton Region serves more than 650,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high-quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service-focused, and award-winning employer with a diverse and inclusive work environment.