Quality Engineer Lead – Product Services

Watkins Wellness; Canada; On-site; CAD 68,000 - 107,000; Full time

Benefits offered by this job

Health insurance

Pension plan with employer matching

Deferred profit-sharing plan

Job summary

Masco Canada is seeking a Quality Engineer Lead – Product Services to join our Advanced Quality team on-site in St. Thomas, ON. You will lead audits, CAPA, NCMR/PIR investigations and supplier quality, coordinating with internal stakeholders and legal as required.

Your role includes maintaining the QMS, leading LPAs, and supporting product liability and regulatory activities while driving continuous improvement across multiple functions.

Qualifications

• Minimum 5 years in Quality Engineering or related field.
• ASQ certification (CQE) is an asset.
• Experience with audits, QMS maintenance, and CAPA processes.

Responsibilities

• Support quality objectives by maintaining and improving the QMS and procedures.
• Lead audits, NCMR/PIR investigations, and supplier quality activities.
• Coordinate CAPA activities and verify effectiveness.
• Collaborate with Quality, Engineering, Customer Service, Sales and Legal.
• Manage product incident records and regulatory compliance as needed.
• Monitor post-launch product performance and drive continous improvement.

Skills

QMS knowledge

Audits

CAPA systems

Root cause analysis

Cross-functional work

Data analysis

Education

Bachelor's Degree

College Diploma

Job description

HERE WE GROW AGAIN - WE ARE HIRING! QUALITY ENGINEER LEAD (On-Site – St. Thomas, ON Office) Build your future with Masco Canada! At Masco Canada, we’re passionate about delivering innovative solutions and exceptional customer experiences. We’re looking for a Quality Engineer Lead – Product Services, to join our Advanced Quality team. If you thrive in a dynamic, collaborative environment and are excited to make a meaningful impact, we want to hear from you.

WHAT WILL YOU DO?

• Responsible for supporting Masco Canada's quality objectives through the maintenance and continuous improvement of the Quality Management System (QMS). This role leads audits, NCMR and PIR investigations, supplier quality activities, customer complaints, warranty and field issue investigations, and product risk mitigation efforts. This individual is also responsible for coordinating product incident records and related activities with internal stakeholders and legal counsel as required.
• Maintain and continuously improve the Quality Management System (QMS), including procedures, work instructions, forms, and quality records.
• Lead Layered Process Audits (LPA), internal audits, and compliance assessments to verify adherence to defined processes and quality requirements.
• Manage the Non-Conforming Material Report (NCMR) process, including investigation, disposition, corrective actions, and effectiveness verification.
• Lead Product Incident Report (PIR), product complaint, warranty, and field failure investigations to identify root causes and implement corrective and preventive actions.
• Support supplier quality management activities, including supplier audits, issue resolution, corrective action follow-up, and ongoing supplier performance monitoring.
• Facilitate structured problem-solving activities using root cause analysis methodologies and cross-functional teams.
• Lead and monitor corrective and preventive action (CAPA) activities to ensure timely implementation and verification of effectiveness.
• Act as liaison between Quality, Engineering, Customer Service, Sales, and Legal regarding product performance concerns, risk mitigation activities, and litigation support.
• Collaborate with Engineering, Operations, Procurement, and Suppliers to resolve quality issues and improve product and process performance.
• Support product liability, insurance, labour, and litigation-related investigations by providing technical analysis, documentation, and coordination with internal and external stakeholders.
• Monitor post-launch product performance, complaint trends, warranty data, and field quality issues to drive continuous improvement.
• Participate in Product Quality Response Team (PQRT) activities and support product risk assessment and resolution efforts.
• Prepare and present quality reports, audit findings, corrective action status, and continuous improvement updates to management.
• Support external audits, certification activities, and regulatory compliance requirements as needed.
• Perform other duties as required to support Masco Canada's quality objectives and business needs.

WHAT WILL YOU BRING?

• College Diploma or Bachelor's Degree in a related field.
• Minimum 5 years of experience in Quality Engineering, Quality Systems, Supplier Quality, or a related field.
• ASQ Certified Quality Engineer is an asset.
• Six Sigma Yellow Belt, Green Belt or Black Belt is considered an asset.
• Automotive and lean manufacturing background is an asset.
• Experience maintaining and improving Quality Management Systems (QMS).
• Proven knowledge of stage gate / APQP requirements (PPAP).
• Experience conducting internal and external audits, Layered Process Audits (LPA), and supplier audits.
• Knowledge of corrective and preventive action (CAPA) systems and root cause analysis methodologies (8D, A3, 5 Why, Fishbone).
• Experience managing NCMR, customer complaints, warranty investigations, and corrective actions.
• Proven ability to work effectively with suppliers and cross-functional teams to resolve quality issues.
• Strong analytical, organizational, and problem‑solving skills.
• Strong verbal and written communication skills with demonstrated professionalism and diplomacy.
• Ability to prepare reports, present findings, and communicate effectively with all levels of the organization.
• Intermediate Microsoft Office skills (Word, Excel, PowerPoint).
• Experience in a unionized manufacturing environment is an asset.

WHAT'S IN IT FOR YOU?

• Competitive Rewards and Compensation
• Defined Contribution Registered Pension Plan with employer matching
• Deferred Profit-Sharing Plan (DPSP)
• Benefit insurance coverage from Day 1, including health, dental, and travel insurance
• Employee Assistance Program (Dialogue) – access to health and wellness resources
• 2 paid volunteer days to support the communities we live and work in
• Employee Store, Employee Purchase Program, Fitness Discounts, and more!
• Opportunities for development and growth, including Buddy and Mentoring programs, LinkedIn Learning, and other virtual and in-class learning opportunities
• Participation in employee-led committees such as the Wellness Committee, Masco United (Inclusion & Belonging Committee), Philanthropy Committee, Organizational Pulse Committee, or employee impact groups

WHY JOIN MASCO CANADA?

Over a Century of Excellence – With more than 120+ years of experience, Masco Canada has established itself as a leader in the building and home improvement industry.

Diverse Brand Portfolio – We proudly offer 12+ brands delivering 20,000+ innovative water solutions, shaping the future of plumbing and home improvement.

Innovative Solutions – Our commitment to cutting‑edge plumbing and water technologies keeps us at the forefront of the industry.

Collaborative & Inclusive Culture – We foster an environment where all employees are valued, respected, and empowered to contribute and grow.

Opportunities for Growth – We support continuous learning, career development, and professional growth, helping you achieve your full potential.

Making an Impact in Our Communities – We believe in giving back and actively supporting initiatives that make a difference in the communities where we live and work.

Join us at Masco Canada, where your contributions drive innovation, excellence, and positive change! Masco Canada delivers innovative water solutions to the building and home improvement markets in Canada. We have been inspiring Canadian homes, communities, and lives for more than 120 years. Throughout this journey, our business has remained steadfast in its commitment to strong values and dedicated individuals, striving to enhance the well‑being of our team members, customers, and communities alike. With over 600 employees, our diverse and talented workforce drives our continued success and impact.

To learn more about Masco Canada, visit www.mascocanada.com

Masco Canada has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources at [e-mail] so that arrangements can be made for the appropriate accommodations to be in place before your first step of the selection process.

Hiring Range: $67,900.00 - $106,590.00 CAD The salary range shown reflects the expected annual base salary for this open position, plus other wage amounts such as annual bonus, profit sharing, and commissions. Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Masco Canada may use automated and AI-driven tools to screen, assess, and/or select applicants, and by proceeding with the application process, applicants give their express consent to such use by Masco Canada.

This posting represents an active vacancy for which the company is currently recruiting.

Masco Canada (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position.

The Company makes employment decisions only based on merit.

It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law.

The Company is committed to complying with all applicable laws providing equal employment opportunities.

Masco Corporation is a global leader in the design, manufacture and distribution of branded home improvement and building products. Our products enhance the way consumers all over the world experience and enjoy their living spaces. Our portfolio of industry-leading brands includes Behr paint; Delta and Hansgrohe faucets, bath and shower fixtures; and HotSpring spas, to name a few. At Masco, we believe in better living possibilities—for our homes, our environment and our community. Across our businesses and geographies, we seek out these possibilities to grow ourselves, enhance our consumers’ lives, create returns for our shareholders and improve the world around us. We believe a strong, supportive presence in the communities where we live, work and do business is vital. We partner with organizations that are as driven as we are to support the growth of our communities, encourage and enable equity and provide safe, affordable housing for all families.