Quality Engineer Lead

Manulife John Hancock; Southwestern Ontario; On-site; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Flexible work environment

Inclusive culture

Job summary

Manulife Bank Technology Team is seeking a Quality Engineer Lead to shape automated testing across our platforms. You will design scalable test solutions, embed quality practices, and partner with engineering and product teams to deliver reliable, high‑performing systems.

This role emphasizes AI‑assisted testing for cloud APIs and continuous improvement, with visibility across the organization. You will grow your technical and leadership influence while elevating quality as a shared

Qualifications

• Hands-on quality engineering experience in modern software environments.
• Ability to design test strategies and use metrics to drive improvements.
• Experience testing cloud-based APIs with AI-enabled testing tools.

Responsibilities

• Design, develop, and maintain scalable automated test solutions to improve quality, reliability, and performance.
• Analyze automation results, investigate failures, and collaborate with teams to mitigate risks.
• Develop test strategies and patterns to validate functional, performance, scalability, and reliability requirements.
• Apply modern testing techniques, including AI-assisted test generation for cloud APIs.

Skills

Quality engineering

Test automation

AI‑enabled testing

Cloud API testing

Leadership

Job description

Join our Manulife Bank Technology Team!

As a Quality Engineer Lead, you will play a critical role in shaping how quality is engineered across our technology platforms. You will lead the design and scaling of automated testing solutions, embed quality‑first practices across the software development lifecycle, and partner closely with engineering and product teams to deliver reliable, high‑performing systems. This role offers the opportunity to work with modern cloud technologies, apply AI‑enabled testing approaches, and have a visible impact on product quality at scale. You'll grow your technical and leadership influence while helping elevate quality as a shared organizational responsibility.

Position Responsibilities:

Quality Engineering & Automation

• Design, develop, and maintain scalable automated test solutions that improve product quality, reliability, and performance.
• Analyze automation results, investigate failures, and collaborate with teams to resolve quality risks early.
• Develop test strategies and patterns to validate functional, performance, scalability, and reliability requirements.
• Apply modern testing techniques, including AI‑assisted test generation for cloud APIs.

Process, Metrics & Governance

• Define, track, and report on quality KPIs such as defect trends, defect density, and first‑time pass rate.
• Prepare and present quality dashboards, audit findings, and recommendations to stakeholders.
• Establish, maintain, and evolve quality standards, tools, and best practices across teams.
• Capture and implement leading quality engineering practices to drive continuous improvement.

Collaboration & Leadership

• Partner closely with developers, product managers, and business analysts to embed quality throughout the SDLC.
• Conduct code and test reviews, proactively identifying risks and improvement opportunities.
• Perform peer reviews of deliverables, supporting a culture of learning, knowledge sharing, and continuous improvement.

Continuous Learning

• Stay current with frontend and backend technologies, testing frameworks, and industry trends to support diverse application needs.

Required Qualifications:

• Demonstrated hands‑on experience in quality engineering with a strong focus on test automation in modern software environments.
• Proven ability to design test strategies, analyze results, and use quality metrics to inform decisions and improvements.
• Experience testing cloud‑based APIs, including exposure to AI‑enabled or automated test generation tools.
• Strong collaboration skills with the ability to influence quality practices across cross‑functional teams.

Preferred Qualifications:

• Experience leading or influencing quality engineering practices across multiple teams or complex systems. This role is a tech lead opportunity- individual contributor, subject‑matter expertise in QA.
• Hands‑on experience applying AI‑driven or advanced automation techniques to API or cloud testing.
• Experience with performance, scalability, and reliability testing in distributed systems.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

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