QUALITY COORDINATOR

Ben-Mor Cables Inc.; Saint-Hyacinthe; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Group insurance

3 weeks vacation

Holiday time off

Professional development

Job summary

Ben-Mor Cables Inc. is seeking a Quality Coordinator to maintain, enhance, and continually improve our Quality Management System.

The role collaborates with Production, Maintenance, Procurement, Logistics, Engineering, Customer Service, and Administration to drive quality across the organization. You will lead internal audits, identify gaps, and implement corrective actions while supporting external audits and ensuring compliance with ISO standards.

Qualifications

• Strong knowledge of the ISO 9001:2015 standard.
• Experience managing quality systems and internal audits.
• Solid understanding of manufacturing environments and operations.
• Strong organizational, analytical, and attention to detail.
• Bilingual in French and English, both spoken and written.

Responsibilities

• Plan and coordinate the annual internal audit program using a process-based approach tailored to our manufacturing environment.
• Conduct internal audits to ensure compliance with ISO standards, regulatory requirements, and customer expectations.
• Identify gaps, non-conformities, and opportunities for improvement, with thorough follow-up of corrective and preventive actions.
• Collaborate with department leaders to align operational practices with quality standards.
• Support teams in continuous improvement of operational and administrative processes.
• Participate in creation, updating, and standardization of quality documentation.
• Ensure consistency between manufacturing operations, internal procedures, and quality system requirements.
• Monitor process performance through quality KPIs and recommend practical optimization initiatives.
• Actively participate in process reviews and management review meetings.
• Prepare for and support external audits, including certification, customer, and regulatory audits.
• Train, coach, and engage employees on quality best practices.
• Act as a quality resource and ambassador of the organization's culture of excellence.

Skills

ISO 9001:2015 knowledge

Internal audits

Manufacturing operations understanding

Analytical thinking

Bilingual French/English

Communication skills

Tools

Quality management software

Document control systems

Job description

Quality Coordinator

Full-Time - Permanent – Hybrid

Ben-Mor is a dynamic company serving customers across North America, specializing in the manufacturing and distribution of a wide range of cables, chains, slings, lifting solutions, and industrial accessories, with over 10,000 products available.

Build Your Future with Us

At Ben-Mor, quality is more than a standard; it is an integral part of the way we manufacture, collaborate, and innovate.

Are you passionate about quality, continuous improvement, and process optimization? Do you enjoy working collaboratively with cross-functional teams to turn observations into meaningful and sustainable actions? This role offers the opportunity to make a real impact across all areas of our operations.

Why Join Us

• A strategic role where your recommendations have a tangible impact.
• A growing company that values expertise, initiative, and professional development.
• Comprehensive group insurance coverage from Day 1, including dental, vision, and travel insurance.
• Three weeks of vacation starting in your first year.
• Paid time off during the holiday season when the company closes.
• A dynamic work environment where your ideas are heard and valued.
• A healthy work-life balance that is recognized and encouraged.
• And much more.

Your Role

We are seeking a Quality Coordinator who will play a key role in maintaining, enhancing, and continuously improving our Quality Management System. In this position, you will work closely with all departments across the organization, including Production, Maintenance, Procurement, Logistics, Engineering, Customer Service, and Administration.

Key Responsibilities

• Plan and coordinate the annual internal audit program using a process-based approach tailored to our manufacturing environment.
• Conduct internal audits to ensure compliance with ISO standards, regulatory requirements, and customer expectations.
• Identify gaps, non-conformities, and opportunities for improvement, while ensuring thorough follow-up of corrective and preventive actions.
• Collaborate with department leaders to align operational practices with quality standards.
• Support teams in the continuous improvement of operational and administrative processes.
• Participate in the creation, updating, and standardization of quality documentation.
• Ensure consistency between manufacturing operations, internal procedures, and quality system requirements.
• Monitor process performance through quality KPIs and recommend practical optimization initiatives.
• Actively participate in process reviews and management review meetings.
• Prepare for and support external audits, including certification, customer, and regulatory audits.
• Train, coach, and engage employees on quality best practices.
• Act as a quality resource and ambassador of the organization's culture of excellence.

Candidate Profile

Qualifications and Skills

• Strong knowledge of the ISO 9001:2015 standard.
• Experience managing quality systems and conducting internal audits.
• Solid understanding of manufacturing environments and operations.
• Strong organizational skills, analytical thinking, and attention to detail.
• Ability to positively influence and collaborate with multiple teams.
• Self-motivated, proactive, and hands-on approach.
• Excellent communication and interpersonal skills.
• Bilingual in French and English, both spoken and written.

A Team Where Your Impact Matters

Join a dedicated team where you will have the opportunity to learn, grow, and make a meaningful difference.

Our Approach

Every application is reviewed with care.

We value potential, attitude, and the willingness to learn just as much as experience.

We are committed to employment equity and equal opportunity. We foster an inclusive workplace and encourage all qualified candidates to apply. Accommodation measures are available upon request.