Quality & Continuous Improvement Manager

SE Health; Toronto; Hybrid; CAD 69,000 - 87,000; Full time

Benefits offered by this job

Hybrid work

Pension

Flexible pay options

Car-loan support

Housing solutions

Exclusive staff perks

Job summary

SE Health is hiring a Change Management & Continuous Improvement lead to drive performance in service delivery centres across Canada. You will monitor KPIs, identify efficiency initiatives, and lead audits to improve productivity, utilization, and revenue.

The role requires Lean Six Sigma expertise, project management, and strong data-driven decision making. Hybrid work and a values-driven culture support career growth and impact.

Qualifications

• Degree in Health Science, Data, Quality Improvement, Engineering or Business.
• Strong LEAN and SIX SIGMA experience (Green or Black Belt Preferred).
• Project Management and Agile Method experience.
• Excellent training, coaching, communication skills.
• Strong technical background utilizing business intelligence tools, analytics, simulations.
• Ability to work independently, take initiative and be self-directed and work with others in the context of a team.
• Superior analytical, research, judgement, and problem-solving skills; takes personal initiative to apply these skills independently/without direction.
• Performance driven, accountable for results.

Responsibilities

• Monitor operational KPI’s to ensure performance is conformed to standard.
• Identify and implement efficiency initiatives that will have direct impact on business results
• Develop/Implement/Execute periodic audits on the operations
• Provide strategic insights and actions based on analysis of qualitative and quantitative data
• Organize data and insights to improve items such as: Productivity, staff utilization, non-billable, and revenue
• Develop and sustain a culture of Data integrity and accuracy for decision makers
• Evaluate current operational process and identify areas of deficiencies
• Develop solution models to redesign/improve the process utilizing statistical analysis and data intelligence
• Leverage LEAN/SIX SIGMA principles
• Ability to champion critical operational projects with multiple stakeholders under strict timelines
• Leverage agile management principles to drive results
• Ability to reinforce accountability to timeline and results
• Work collaboratively with different functional areas to obtain buy-in for process changes

Skills

Lean Six Sigma

Education

Health Science

Data

Quality Improvement

Engineering

Business

Tools

Business intelligence tools

Job description

SE Health is hiring a Change Management & Continuous Improvement lead to drive performance in service delivery centres across Canada. You will monitor KPIs, identify efficiency initiatives, and lead audits to improve productivity, utilization, and revenue.

The role requires Lean Six Sigma expertise, project management, and strong data-driven decision making. Hybrid work and a values-driven culture support career growth and impact.