Quality Assurance Technician

Communitech; Calgary; On-site; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Vacation and flex days

Comprehensive benefits package

Dress for your day

Retention rewards

RRSP contributions

Job summary

CoolIT Systems, based in Calgary, seeks a Quality Assurance Technician to support internal audits, QMS compliance and continuous improvement across manufacturing. You will report to the Quality Assurance Lead Auditor and assist with audit prep, execution and documentation.

This role focuses on CAPA tracking, non-conformity handling, data collection and cross-functional collaboration with engineering, operations and supply chain to ensure quality throughout CDUs, cold plates and rack integration.

Qualifications

• Experience in ISO 9001 QA/QC environments.
• Experience maintaining audit programs and records.
• Strong documentation and data collection skills.
• Legally authorized to work in Canada without sponsorship.

Responsibilities

• Plan and execute internal audits per ISO 9001 requirements.
• Maintain internal audit program, schedules and docs.
• Prepare audit checklists, records and supporting docs.
• Document findings and opportunities for improvement.
• Identify non-conformities and assist root cause analysis.
• Track CAPAs and close actions on time.
• Support ISO 9001 compliance and external audits.
• Maintain QMS docs, procedures and records.
• Monitor audit findings and quality metrics, escalate issues.
• Support process audits across CDU, cold plates and rack integration.
• Verify manufacturing processes meet procedures and specs.
• Collaborate with engineering, operations and supply chain.

Skills

ISO 9001 compliance

Audit planning

CAPA tracking

QMS documentation

Root cause analysis

Data analysis

Cross-functional collaboration

Detail-oriented

Education

College/Technical Diploma in Engineering Technology or Quality Management

Job description

ABOUT COOLIT, AN ECOLAB COMPANY

Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers. We design and manufacture solutions used by the largest tech companies globally.

Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022,

CoolIT's rapid growth is capturing global attention.

As demand for generative AI, high performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

WHAT YOU’LL DO:

Role:

We are seeking a skilled Quality Assurance Technician to join our Quality team. This role will report to the Quality Assurance Lead Auditor and primarily support internal audit activities, Quality Management System (QMS) compliance, and continuous improvement initiatives. The successful candidate will assist with audit preparation, execution, documentation, follow-up, and quality-related activities across manufacturing operations.

• Support the planning and execution of internal audits in accordance with ISO 9001 requirements.
• Assist in maintaining the internal audit program, audit schedules, and related documentation.
• Prepare audit checklists, supporting documentation, and audit records.
• Participate in internal audits and document audit findings, observations, and opportunities for improvement.
• Support the identification and documentation of non-conformities and assist with root cause analysis.
• Track corrective and preventive actions (CAPA) and follow up to support timely closure.
• Support compliance with ISO 9001 requirements and preparation for external certification and surveillance audits.
• Maintain and update Quality Management System documentation, procedures, work instructions, and quality records.
• Assist with monitoring audit findings and quality performance metrics and elevate issues as required.
• Support process audits across manufacturing operations including CDUs, cold plates, and rack integration.
• Verify compliance of manufacturing processes with established procedures, specifications, and quality requirements.
• Collaborate with engineering, operations, supply chain, and other cross-functional teams to support quality and continuous improvement initiatives.
• Assist with quality investigations, data collection, documentation, and follow-up activities.
• Provide support and guidance to employees regarding quality requirements, documentation, and audit processes.
• Ensure all quality activities and records are completed accurately, consistently, and in accordance with company procedures.
• Support the Quality team in maintaining the highest standards of quality, compliance, and professionalism.

Basic Qualifications:

• College or Technical Diploma in Engineering Technology, Quality Management, Manufacturing, or a related technical field.
• 2+ years of experience in Quality Assurance, Quality Control, manufacturing, auditing, or a related technical environment.
• Experience working in a manufacturing environment with established quality processes and documentation.
• Legally authorized to work in Canada without company sponsorship.

Preferred Qualifications:

• Experience supporting internal audits or working within an ISO 9001 Quality Management System.
• ISO 9001 Internal Auditor or Lead Auditor training is an asset.
• ASQ certification or ASQ-related quality training is an asset.
• Experience in data center infrastructure, thermal management systems, liquid cooling systems, or industrial manufacturing is an asset.
• Familiarity with corrective action, root cause analysis, and continuous improvement methodologies.
• Experience working with manufacturing documentation, procedures, inspection records, and quality metrics.

Skills:

• Working knowledge of ISO 9001 requirements and internal audit principles.
• Strong attention to detail and accuracy when reviewing documentation and processes.
• Ability to identify process gaps, non-conformities, and opportunities for improvement.
• Familiarity with Quality Management Systems (QMS) and quality documentation.
• Strong analytical, organizational, and problem-solving skills.
• Good interpersonal, verbal, and written communication skills.
• Ability to work effectively with cross-functional teams and manufacturing personnel.Strong follow-up and organizational skills to track audit findings and corrective actions.
• Ability to understand technical processes, drawings, specifications, and manufacturing requirements.
• Ability to work independently while knowing when to elevate issues to the Quality Assurance Lead Auditor.
• Familiarity with data center infrastructure and liquid cooling system manufacturing environments is an asset.
• High level of accountability, professionalism, and commitment to quality.

WHY COOLIT?

We strive to be an employer of choice and as such we believe in rewarding our employees with career and development opportunities that will maintain and strengthen our culture while aligning to our vision and values.

We are a company that is full of vibrant, innovative people who love what we do. Our comprehensive benefits package includes:

• Vacation and flex days, and paid company-wide shutdown during the holiday season.
• Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
• Dress for your day – in a casual yet professional environment.
• Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus.
• Company-funded RRSP contributions to support your long-term financial goals.

We thank every candidate in advance, however, only those selected for an interview will be contacted.

Successful candidates for this position will be required to undergo background checks including criminal records check and education.

During pre-screening, we may use an AI tool, supported by human oversight, to efficiently manage tasks such as resume screening and/or interview scheduling. All hiring decisions are made by human reviewers.

Successful candidates will be required to undergo pre-hire background checks as a condition of employment.

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.