Quality Assurance, Team Lead

Quartermaster inc.; Richmond; Hybrid; CAD 120,000 - 150,000; Full time

Job summary

Join a local tech company focused on empowering homeowners through innovative management solutions. As a Quality Assurance Team Lead, you will oversee all quality assurance activities across web and mobile platforms, ensuring high-quality releases through strategic planning and team leadership. This role invites you to work closely with development teams while maintaining a hands-on approach in test automation. Embrace a unique work culture rooted in integrity, trust, and empowerment.

Benefits

30 days of PTO annually

Comprehensive health, dental, and wellness benefits

Tech allowance benefit

Pregnancy and parental leave policies

Qualifications

• Strong background in both manual and automated testing.
• Expertise in building and maintaining automation frameworks.
• Proven ability to lead QA efforts within Agile environments.

Responsibilities

• Oversee quality strategy and execution across web and native mobile platforms.
• Manage and mentor QA engineers, supporting skill development.
• Define and evolve QA strategy ensuring comprehensive quality coverage.

Skills

Test Automation

Team Leadership

Agile Methodologies

Education

6+ years in quality assurance

2 years in a team lead or QA management role

Tools

Selenium

Appium

Cypress

Job description

BUILD SOMETHING YOUR NEIGHBOURS WILL LOVE

We’re building Toronto’s dedicated platform for home management to empower the city’s homeowners and to better connect our neighbours and the local Pros they trust.

Our focus is purely on the GTA market right now. We build our property base one street at a time, and our marketplaces one neighbourhood at a time. We’re a local tech company in every sense of the word. We start with integrity, neighbourhood values, and competitive craftsmanship, and we build our business on neighbourhood trust.

We believe in holistic solutions to consumer problems. We believe in high-trust hyperlocal communities. We believe in low commission marketplaces that the best Pros can actually say yes to. And we believe that tech companies should go to work for the locally loved Pros of the GTA rather than trying to get those Pros to effectively work for the tech company. We believe that it’s good business to care. We believe that this problem space deserves a form of digital transformation that the people and Pros of Toronto can trust and invest in.

If this resonates with you and you’re at a point in your career and your life where you want to do something uniquely difficult for a meaningful outcome, you’ve found your next home.

ROLE SALARY BAND

$120,000 - $150,000 / year

ROLE OVERVIEW

The Quality Assurance Team Lead is responsible for overseeing the quality strategy, execution, and team development across both web and native mobile platforms. This hybrid role combines 60 percent hands-on test automation and implementation work with 40 percent strategic planning and team management. The QA Team Lead is expected to define and maintain scalable test automation frameworks, lead cross-platform testing initiatives, and integrate automated testing into CI/CD pipelines to ensure high-quality, reliable releases. They will work closely with development leads to plan and manage QA tasks, collaborate with product and design teams to ensure testability and user-focused quality, and coordinate release readiness efforts across devices and platforms. As a people leader, they are responsible for growing and mentoring the QA team, aligning skill sets with delivery needs, and fostering a culture of accountability, technical excellence, and continuous improvement. The QA Team Lead also partners with senior leadership to align QA practices with company objectives, actively contributing to product delivery strategy and quality outcomes at scale.

WHAT YOU WILL BE DOING
Technical Execution & Automation

• Lead implementation and maintenance of test automation frameworks across web and native mobile applications
• Develop and execute test plans that ensure quality coverage for responsive web UIs, APIs, and mobile platforms (iOS, Android)
• Maintain and optimize automated test suites using tools such as Selenium, Appium, Detox, Cypress, or equivalent
• Ensure integration of mobile and web test pipelines into CI/CD systems for fast, reliable, and platform-specific feedback loops
• Perform hands-on testing across platforms as needed, covering functional, regression, performance, and exploratory testing
• Oversee test data management, environment configuration, and device/browser compatibility strategies

Leadership & Team Management

• Manage and coach QA engineers across mobile and web specialties, supporting skill development in platform-specific testing and automation
• Provide technical leadership and guidance on cross-platform test strategies, debugging, and automation tooling
• Allocate team resources effectively across multiple product surfaces, aligning skill sets with project demands
• Conduct regular team meetings, 1:1s, and performance check-ins to support individual growth and team cohesion
• Champion a culture of ownership, knowledge sharing, and proactive problem solving across the QA function

Strategic Planning & Administration (40%)

• Define and evolve the QA strategy to ensure comprehensive quality coverage across mobile and web platforms
• Continuously improve test automation architecture, tooling, and documentation practices
• Own team metrics such as mobile/web test coverage, defect escape rates, and automation stability to guide strategy
• Lead hiring, onboarding, and ongoing training to build a versatile QA team equipped for cross-platform delivery
  
  
• Manage team operations including sprint alignment, capacity planning, test release readiness, and scaling initiatives

Cross-functional Collaboration

• Partner with development team leads to align QA activities with sprint goals across frontend, backend, and mobile teams
• Collaborate with product managers and designers to ensure features are testable across devices, browsers, and OS versions
• Work closely with DevOps and release managers to coordinate automated test execution in multi-platform CI/CD environments
• Facilitate test strategy planning with UX, engineering, and customer support to preempt bugs and improve user experience
• Escalate quality risks clearly, supporting cross-team transparency and continuous delivery readiness

Strategic Alignment

• Work with senior leadership to ensure QA practices support strategic product goals across all user-facing surfaces
• Advocate for user-centric quality, ensuring parity in experience and reliability across web and mobile apps
• Influence product development and platform decisions by contributing technical insight from a QA perspective
• Represent QA in cross-departmental initiatives and post-release reviews to ensure feedback is incorporated into future cycles

WHAT YOU BRING

Candidates should have 6+ years of experience in quality assurance with at least 2 years in a team lead or QA management role. A strong background in both manual and automated testing is required, with demonstrated expertise in building and maintaining automation frameworks for web and native mobile applications. Experience using tools such as Selenium, Appium, Cypress, or similar is essential, along with a solid understanding of integrating automated tests into CI/CD pipelines. Candidates should have a proven ability to lead QA efforts within Agile environments, manage team workloads, and coordinate testing across multiple devices, browsers, and platforms. Prior experience mentoring QA Analysts, collaborating closely with development leads and product managers, and contributing to quality strategy at a cross-functional level is expected. Strong communication skills, a proactive approach to identifying and mitigating quality risks, and a track record of evolving QA practices in a fast-paced setting are critical for success in this role.

THIS IS A GOOD FIT FOR YOU IF…

• You’re mission-driven and looking to solve the mission’s hardest problems.
• You’re at a point in your life and your career where you want to tackle a uniquely demanding job to produce meaningful impact.
• You’re keen to work in-person with a team.
• You show up like an owner.
• You want to value the equity and solve for others.
  

TEAM VALUES

Integrity – We prioritize integrity over comfort, convenience, and the short-cuts of success that drive metrics but undermine trust.

Trust – We cannot win unless we win on trust. Trust is hard to earn and easy to lose. We need to be built for it in our DNA.

Competitiveness – We believe that competitiveness is a critical complement to integrity and trust. If we’re not our customer’s best choice, then we’re wasting their time. We believe in the power of healthy competitive markets, and we believe we need to be uniquely competitive to win in this space. We have too much respect for the other players in this space to expect things to be easy. That’s a good thing.

Empowerment – Any win we achieve needs to be first and foremost a win that we deliver to others, starting with our customers, and their long term best interests.

VACATION AND BENEFITS

We know the power it takes to be successful in a challenging mission and we want to ensure our team is rested and ready to go.

• We offer 30 days of PTO annually, which can be used for vacation, personal days, or illness. Five of these days are designated as company-wide closures around the start and end of the year.
• In addition, our benefits plan covers health, dental and wellness to add that extra pep in our step, and help us sleep at night.
• We have a tech allowance benefit to help set you up for work.
• We have pregnancy and parental leave policies, and we’re ready to support your family’s next stage of growth.

EMPLOYEE OWNERSHIP

We’re a team on a mission. We expect a high degree of ownership from each other and we pair that with higher than usual employee ownership in the company.

LOCATION

Hybrid #LI-HYBRID