Quality Assurance Specialist – Waterloo, Ontario

Heartland Farm Mutual Inc.; Waterloo; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Quality Assurance Specialist to enhance claims handling through systematic audits and compliance checks. This role involves documenting findings, developing QA reporting systems, and collaborating with internal teams to identify training needs for claims adjusters. The ideal candidate will thrive in a supportive environment that values contributions and fosters professional growth. Join a dedicated team that is committed to delivering exceptional quality standards and making a meaningful impact in the insurance sector.

Qualifications

• Experience in conducting audits and ensuring compliance with regulations.
• Strong analytical skills to develop and manage QA reporting systems.

Responsibilities

• Conduct audits of claim files and document findings.
• Collaborate with stakeholders to identify training needs and develop modules.

Skills

Quality Assurance

Analytical Skills

Regulatory Compliance

Report Writing

Collaboration

Education

Bachelor's Degree

Certification in Quality Assurance

Tools

QA Reporting Systems

Analytical Tools

Job description

Quality Assurance Specialist – Waterloo, Ontario

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

Heartland Mutual Insurance has an excellent opportunity in our Claims Department for a Quality Assurance Specialist – Waterloo, Ontario.

1. Conduct regular and systematic audits of claim files across all lines of business.
2. Ensure alignment with regulatory requirements, internal policies, and industry best practices in all audit activities.
3. Document audit findings, maintaining accurate records and detailed reports.
4. Develop and manage comprehensive QA reporting systems, providing detailed insights into claims handling performance trends, strengths, and opportunities for improvement.
5. Collaborate with the Manager, Corporate Claims to build analytical tools and standardized reporting protocols.
6. Deliver performance reports to Claims leadership, highlighting key metrics, trends, and recommendations.
7. Collaborate with internal stakeholders to identify training needs and develop training modules and coaching strategies for claims adjusters.
8. Provide recommendations for claims handling training and development initiatives.
9. Recommend process improvements, policy updates, and enhancements to claims handling practices.
10. Collaboratively align quality assurance initiatives with corporate strategic objectives.
11. Assist in the design and execution of strategic claims projects.
12. Clearly communicate audit results, performance analysis, and improvement recommendations to internal stakeholders.
13. Support external stakeholder satisfaction by ensuring consistent quality standards in claims handling.

Intrigued? We can’t wait to hear from you!

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.