Quality Assurance Specialist

Socket.dev; Ottawa; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Benefits package

Career development

Job summary

Syntronic Production Services Canada is seeking a Quality Assurance Specialist in Ottawa. You will develop QA standards, perform audits, and drive CAPA initiatives.

The role collaborates across Production, Supply Chain, Engineering and Customer Service to improve product quality and process efficiency. The candidate will manage MRB activities, investigate quality issues, and maintain quality documentation, including CoCs and inspection records, ensuring compliance with IPC-A-610 and QMS

Qualifications

• 2+ years in quality assurance, quality control, compliance, or related role.
• Knowledge of quality management systems (QMS) and standards (ISO 9001, AS9001D).
• Experience with audits, CAPA, MRB, and document control.

Responsibilities

• Develop and maintain QA standards, procedures, and QC processes.
• Collaborate with Production, Supply Chain, Engineering, and customers to resolve quality issues.
• Conduct MRB activities and disposition non-conforming materials/products.
• Investigate quality issues and support root-cause analysis and CAPA.
• Analyze quality data to identify trends and improvement opportunities.
• Prepare and maintain quality records and CoCs; support internal audits and regulatory compliance.

Skills

Analytical skills

Problem solving

Communication skills

MS Office proficiency

Multitasking

Quality mindset

Education

Quality-related degree or diploma

Tools

eQMS (ISO Express)

QMS knowledge

Job description

Syntronic Production Services Canada is an Electronic Manufacturing Services provider located in Ottawa's west end. Committed to our customers' success, we understand that our people are our greatest asset, and we are always on the lookout for great talent.

The Quality Assurance Specialist is responsible for ensuring that products, processes, and services within the electronics manufacturing industry meet established quality standards, regulatory requirements, and customer expectations. QA Specialist will manage quality, conducting audits, investigating internal quality issues, customer complaints, supplier interaction, Material Review Board (MRB) non-conformances, implementing corrective & preventive actions (CAPA), and driving continuous improvement initiatives to enhance product quality, process efficiency, and customer satisfaction.

Performance Indicators:

• Reduction in defect rates and quality incidents; Audit compliance scores; Timely resolution of quality issues; Customer satisfaction related to product/service quality.
• Effectiveness of corrective and preventive actions; Process improvement implementation success.

What you'll do

• Develop, implement, and maintain quality assurance standards, procedures, and quality control processes.
• Collaborate with cross-functional teams (Production, Supply Chain, Planning, Customer Service, Engineering, etc.), Customer and Supplier to resolve quality concerns and improve product quality.
• Conduct Material Review Board (MRB) activities, identify defects, and disposition quarantined materials/products.
• Investigate quality issues, customer complaints, non-conformances, and support root cause analysis and CAPA initiatives.
• Analyze quality data and performance metrics to identify trends and improvement opportunities.
• Interact with suppliers to the extent required in terms of Quality.
• Document results, audit findings, corrective actions, Certificates of Conformance (CoCs), and quality records.
• Maintain quality documentation, including inspection checklists, engineering drawings, and dimensional reports.
• Able to work on Electronic Quality Management System (eQMS), such as ISO Express.
• Conduct internal audits and support compliance with regulatory requirements and IPC-A-610 standards.
• Establish priorities for PCB Assemblies and Incoming Quality Control (IQC) activities.
• Participate in continuous improvement projects to enhance product quality, efficiency, and customer satisfaction.
• Provide quality-related training and guidance to employees.
• Participate in Production meetings, and drive Quality meetings as required.

What you'll need to get the job done

• Diploma or degree in Quality.
• 2+ years of experience in quality assurance, quality control, compliance, or a related role.
• Knowledge of quality management systems (QMS) and quality standards (e.g., ISO 9001 and AS9001D).
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, MS Outlook.
• Ability to manage multiple priorities and work independently.
• Diligence; Root cause analysis; Data analysis and reporting; Process improvement; Documentation management; Problem-solving.
• Team collaboration; Customer focus

What will make us REALLY love you

• Professional certifications such as ASQ Certified Quality Improvement Associate (CQIA), Certified Quality Auditor (CQA), or Certified Quality Engineer (CQE).
• Experience with quality tools such as FMEA, SPC, or CAPA.
• Familiarity with industry-specific regulations and compliance requirements.

$60,000 - 65,000

This posting is for an active vacancy.

We offer competitive salaries, a dynamic working environment, the potential for professional growth and career development, as well as a comprehensive benefits package.