Quality Assurance Specialist

NAIT International; Edmonton; On-site; CAD 85,000 - 114,000; Full time

Benefits offered by this job

Benefits package

Flexible work arrangements

Paid time off Christmas and New Year’s

Job summary

NAIT is seeking a Quality Assurance Specialist to design, implement, and maintain structures, tools, and engagement methods for high-quality academic processes. The role links internal QA with external partner insights to ensure reviews are compliant and informative for students, alumni, and industry partners.

The position focuses on developing standard review tools, managing feedback loops, and translating data into actionable improvements across Schools.

Qualifications

• Diploma in a related field is required.
• Master’s degree in education, social sciences, business, or related field preferred with analytical/system design emphasis.
• 3–5 years of experience in academic administration, quality assurance, process design, stakeholder engagement, or related areas.
• Credentials from outside Canada should be evaluated (WES/IQAS/CES).

Responsibilities

• Develop and maintain standardized tools, templates, and guidance for consistent program‑review practices.
• Coordinate engagement with students, alumni, and industry partners to gather feedback for reviews.
• Guide Schools in applying review processes and interpreting requirements using evidence.
• Maintain documentation, workflows, and tracking for on‑time, accurate reviews.
• Prepare summaries and reports informing program improvements and institutional QA.
• Identify gaps or risks and propose improvements for efficiency, clarity, and compliance.
• Collaborate with internal partners to ensure data accuracy and alignment.
• Escalate risks, ethical concerns, and other issues promptly.

Skills

Analytical skills

Communication

Facilitation

Attention to detail

Organizational skills

Data interpretation

Team collaboration

Ambiguity tolerance

Education

Diploma in related field

Master’s degree preferred

Job description

Ready to start your next chapter with NAIT? At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

Important Application Deadline Notice Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above.

The Quality Assurance Specialist supports NAIT’s quality framework by designing, implementing, and maintaining the structures, tools, and engagement mechanisms that enable high‑quality, evidence‑informed academic processes such as program review, shareholder engagement, students success, etc. This role bridges internal quality‑assurance processes with external partners insights, ensuring program reviews are consistent, compliant, and meaningfully informed by students, alumni, and industry partners. The Specialist develops standardized review tools, manages structured feedback loops, and translates qualitative and quantitative data into actionable recommendations that support continuous program improvement.

Key Responsibilities

• Develop and maintain standardized tools, templates, and guidance materials that support consistent program‑review practices across Schools.
• Coordinate and implement engagement activities with students, alumni, and industry partners to gather meaningful feedback for program reviews.
• Provide guidance and support to Schools in applying review processes, interpreting requirements, and using evidence effectively.
• Maintain documentation, workflows, and tracking systems that ensure reviews are completed accurately and on schedule.
• Prepare summaries, reports, and recommendations that inform program improvements and institutional quality‑assurance processes.
• Identify process gaps or risks and recommend improvements to enhance efficiency, clarity, and compliance.
• Collaborate with internal partners to ensure alignment and data accuracy.
• Escalate risks, ethical breaches, and other concerns.

Skills and Abilities

• Strong analytical skills with the ability to interpret qualitative and quantitative data.
• Excellent communication and facilitation skills, including the ability to engage diverse groups.
• High attention to detail and strong organizational skills to manage multiple tasks and timelines.
• Ability to translate complex information into clear, actionable insights.
• Proficiency in developing tools, templates, and structured processes.
• Strong problem‑solving abilities and sound judgment in applying quality‑assurance principles.
• Ability to work collaboratively within a team and across academic and administrative units.
• Comfort working with ambiguity and adapting processes to meet evolving needs.

Qualifications

• Diploma in a related field is required.
• Master’s degree in education, social sciences, business, or a related field is preferred; preference for education that included significant analytical and system design theory and practice.
• 3–5 years of experience in areas such as academic administration, quality assurance, process design, shareholder engagement, research and evaluation, or community relations.
• These backgrounds provide a strong foundation for supporting program review, methodological design, and multi‑group engagement.
• Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services (WES), International Qualifications Assessment Service (IQAS) or the Comparative Education Services (CES).

Classification – Advisor/Specialist III

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Remuneration

Refer to salary range noted on this posting, plus a comprehensive benefits package. The compensation range for this job posting is : $85,165.22 - $114,186.44 NAIT is committed to a transparent, fair, and human‑centered hiring experience. All candidates are assessed directly by our recruitment and hiring teams.

About NAIT

We are known as one of Alberta’s top employers. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. People are what make NAIT great, and we prioritize the employee experience. For eligible positions, we offer benefits and unique perks focusing on health and wellness, work‑life balance, recognition, and professional and personal growth. In addition to excellent vacation time, eligible employees receive paid time off between Christmas and New Year’s. NAIT supports a flexible work environment, enabling staff to request approval for on‑campus, off‑site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada. NAIT is committed to fostering a safe environment that supports equity and cultivates inclusion through our Centre for Community and Belonging (CCB) and our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion. If you require any assistance or accommodations, please connect with us at [e-mail]. We’re glad you're here.

At NAIT, our people help shape careers, industries, and communities. Whether you're launching your career or bringing valuable experience, you'll find opportunities to learn, grow, and make a real impact. Explore our open roles, discover our culture, and see how your work can help transform lives through education and innovation. People make NAIT Great - and at NAIT, people truly matter.

We’re committed to creating a workplace that fuels passion, values inclusion, supports wellbeing, and encourages continuous growth. Our culture is grounded in respect, collaboration, creativity, celebration, and accountability. When you join NAIT, you become part of a community dedicated to making a meaningful difference for students, colleagues, industry partners, and the broader community. If you're looking for purposeful work in a supportive environment, we'd love to meet you.