Quality Assurance Manager

Scotiabank; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Scotiabank is seeking a Manager, Quality Assurance to oversee and enhance quality assurance activities within their Global QA team in Toronto. The successful candidate will manage the quality assurance program, ensuring compliance with AML operations, while also promoting a culture of continuous improvement within the team. This position offers a hybrid working environment and the opportunity to contribute to a purpose-driven team in a leading bank with a focus on community impact.

Benefits

Professional development opportunities

Teamwork and cross-functional collaboration

Inclusive workplace promoting diversity

Hybrid working environment for work/life balance

Qualifications

• 5+ years’ experience in Anti-Money Laundering operations, compliance, or control testing.
• Competency in transaction monitoring and alert/case management systems.
• Certified Anti-Money Laundering Specialist (CAMS) or equivalent is an asset.

Responsibilities

• Manage quality assurance activities for Business units supported by Global QA team.
• Develop robust metrics and reporting of findings to management.
• Monitor overall results of AML quality assurance reviews and report findings.

Skills

Excellent communication

Interpersonal skills

Data analysis

Project management

Education

Bachelor's Degree or College diploma in Accounting, Finance, Business or Technology

Tools

Power BI

Oracle

MS Excel

SharePoint

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Requisition ID: 223594

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The role:

Reporting to the Senior Manager, Global QA, Manager, Quality Assurance will be responsible for managing quality assurance activities for the Business units supported by Global QA team. This role will be relied upon to lead and work proactively and strategically, translating vision into tactics for execution as well as an understanding of best practice processes to meet the needs of the team.

Is this role right for you? In this role you will:

• Be responsible for supporting the quality assurance program and Global testing functionalities for all areas.
• Act as a team lead on specific tasks and/ or projects assigned as required.
• Monitor overall results of AML quality assurance reviews and report to Senior Manager/Directors and Senior Management of the AML including trends, performance against plan and significant findings. Recommend policy/procedural and operational enhancements to ensure a sustainable, risk-based AML Program.
• Develop meaningful, robust metrics and reporting of findings and progress against remediation objectives to management and other key stakeholders.
• Prepare monthly sampling selection and compile testing results in accordance with Global QA Procedures if requested.
• Maintain applicable QA/testing tools including scoring methodology, Power BI reports, issue tracker and reporting templates. Own and manage the monthly reporting process if requested.
• Contribute to the yearly quality assurance plan, ensuring the plan encompasses the Bank’s risk appetite.
• Analyze QA/testing results to address patterns, themes, or trends that indicate potential weaknesses or gaps in the execution of AML controls and procedures. This includes employing process and systemic design analysis to determine how to build in safeguards and process changes to assist in compliance with applicable procedures.
• Be a change agent in the continuous improvement program to deliver and maintain a best-in-class quality assurance reports and stats; sharing best practice and lessons learned.
• Assist in pulling data and information requested by internal audit and external examiners as required.
• Own and manage the monthly reporting tasks in an accurate and timely manner to our stakeholders if requested.
• Find creative ways to improve the automation of monthly reporting process to reduce the completion time and present relevant information to our stakeholders and users of QA data.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Bachelor's Degree or College diploma in Accounting, Finance, Business or Technology based or associate degree Accounting, Finance or Business.
• 5+ years’ Experience in Anti-Money Laundering operations, compliance or control testing.
• Excellent communication and interpersonal skills to identify and effectively communicate (oral and written) opportunities for improvement. Experienced in bank operations and related regulatory requirements, especially in assigned area(s).
• Experience and understanding of Correspondent Banking, Corporate Banking, Commercial and Small business banking, Retail Banking, Global Banking, Global Transaction Banking products, Wealth Management and Private Banking activity and practices.
• Competency in transaction monitoring and alert/case management systems (Oracle).
• Proficiency with Banking systems/platforms and common computer applications (Power BI build/customization and maintenance, MS Forms, SharePoint, Word, Excel, Power Point, and internet search engines).
• Expertise working with large excel data and ability to analyze large data sets manually or through use of other applications or tools.
• Certified Anti-Money Laundering Specialist (CAMS or CAMS-audit) or Association of Certified Financial Crime Specialists (ACFCS) or equivalent is an asset.
• Strong background in computer applications and power bi skills is an asset.
• Prior audit or quality assurance (control testing) working experience is an asset.

What’s in it for you?

A rewarding career path with diverse opportunities for professional development.

A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience.

An organization committed to making a difference in our communities – for you and our customers.

Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.

Hybrid working environment allowing for work/life balance.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.