Quality Assurance Manager

R.D.J. Bakeries Ltd.; Cambridge; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player seeks a Quality Assurance Manager to lead quality initiatives within the cracker manufacturing sector. This pivotal role involves ensuring product safety and quality compliance through effective management of the quality control team. You will develop quality systems, conduct audits, and collaborate across departments to uphold food safety standards. Join a diverse team committed to excellence and innovation, where your contributions will significantly impact product quality and customer satisfaction. If you thrive in a fast-paced environment and are passionate about food safety, this is the perfect opportunity for you.

Benefits

Prescription/Drug Coverage

Dental Coverage

Vision Coverage

Extended Health Coverage

Work-life Balance Initiatives

PTO

Engagement Events

Recognition Programs

Safety Boots

Onsite Gym

Qualifications

• 10 years in the food industry with 3 years in a managerial role.
• Experience with GFSI standards and leading audits.

Responsibilities

• Ensure product quality meets safety standards and regulations.
• Lead the QC team and manage day-to-day quality activities.

Skills

Food Safety Management

HACCP

Internal Auditing

Team Leadership

Communication Skills

Attention to Detail

Education

Bachelor of Science in Food Science

Advanced HACCP Qualification

Tools

Microsoft Office Suite

Job description

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Job Posting

Snackruptors Inc is a well-established leader in the cracker manufacturing industry, recognized across Canada and globally for our exceptional quality products. Our diverse team reflects our commitment to fostering an inclusive workplace where every voice is valued, and our shared passion for excellence and innovation drives everything we do—from our state-of-the-art production processes to our collaborative culture.

Apply now to the Quality Assurance Manager position on our growing Quality team and be part of our exciting journey!

Job Purpose

The Quality Assurance Manager (QAM) is responsible for ensuring that the products manufactured meet the company's quality and safety standards. This role involves developing and maintaining quality management systems, conducting regular inspections and audits, and implementing corrective actions when necessary. The manager works closely with various departments to ensure compliance with food safety regulations and standards, and to continuously improve the quality of the products. The QAM monitors product and employee practices throughout the production facility via direct supervision of the Quality Control (QC) Manager / QC Supervisor, and maintains technical production information to uphold Food Safety and Quality standards.

Duties And Responsibilities

• Ensure the products manufactured meet the company’s finished product quality and food safety expectations, as per customer and regulatory requirements.
• Manage and lead the day-to-day activities of the QC Manager/QC Supervisor, and document control team.
• Interact with regulatory personnel, food safety auditors, and customers to maintain positive relationships and ensure rapid corrective actions through leadership and timely documentation.
• Perform internal audits according to the internal audit calendar. Review non-conformances from audits to identify areas of improvement.
• Keep up-to-date with all third-party requirements including BRC, Organic, Kosher, and RSPO.
• Investigate non-conformances and provide corrective and preventative actions. Collaborate with other departments to address audit findings.
• Manage environmental monitoring and allergen validation programs, escalate non-conformances to the Quality Director.
• Support quality issues on the plant floor, including investigations on product quality and quality hold items for the Quality Director.
• Conduct mock recall and traceability exercises.
• Participate in customer visits or third-party audits.
• Manage customer complaints investigations, determine root causes, and implement corrective actions. Keep the Quality Director informed of serious issues.
• Conduct risk assessments of new suppliers and raw materials with the Purchasing Department.
• Provide training to employees as directed by the Quality Director.
• Lead the QC and document control team to ensure food quality and safety.
• Oversee process checks across production, packaging, sanitation, and warehouse functions, including GMP, metal detection, labeling, hygiene, and weight verification.
• Oversee pest control program and respond to pest-related issues.
• Taste products to ensure acceptability.
• Maintain open communication and collaboration with other departments, encourage feedback, and update teams on changes.
• Coordinate with other Quality Managers and FSQS department for procedural alignment.
• Lead site management meetings to improve collaboration, communication, and plant efficiencies.
• Manage daily team operations to achieve operational success.
• Monitor attendance, approve vacation requests, and conduct incident investigations.
• Issue disciplinary actions when needed and perform other duties as assigned.
• Follow health and safety rules, GMP, food safety, and food defense guidelines.
• Ensure compliance with all company policies and procedures.

Qualifications

• Bachelor of Science in Food Science or related field (e.g., chemistry, microbiology).
• 10 years in the food industry with at least 3 years of managerial/supervisory experience.
• Experience in implementing and managing food safety systems against GFSI standards (BRC preferred).
• HACCP qualification (preferably advanced level).
• Internal auditing training.
• Experience leading third-party GFSI audits.
• Knowledge of Canadian food safety regulations (SFCA); US regulations (FSMA/FSVP) is an asset.
• Proficiency in Microsoft Office Suite.
• Experience in training and public speaking.
• Results-driven with strong planning, organizational, and decision-making skills.
• Attention to detail, ability to work under pressure, and excellent communication skills.
• Team-oriented, self-motivated, and committed to personal growth.
• Professional attitude and adaptability in a fast-paced environment.

Working Conditions

• Primarily indoor work environment.
• Compliance with ventilation, cleanliness, lighting, and temperature standards.

Physical Requirements

• Sitting, repetitive movements, and typing involved.

What’s in it for you?

Benefits

• Prescription/Drug, Dental, Vision, and Extended Health Coverage.
• AD&D Insurance.

Additional Perks

• Work-life balance initiatives, PTO, engagement events, recognition programs, bi-weekly pay, safety boots, free ESL classes, onsite gym, and more.

We are an equal opportunity employer and will provide accommodations during the recruitment process as required by law.