Quality Assurance Assistant

East Penn Canada; Canada; Hybrid; CAD 30,000 - 33,000; Full time

Benefits offered by this job

Shift premium

Health and dental benefits

Profit sharing

Tuition reimbursement

Uniforms provided

Paid sick days

Employee discounts

Job summary

East Penn Canada is seeking an Afternoon Shift Quality Assurance Assistant to ensure order accuracy and support inventory integrity in our Canada warehouse. You will perform quality checks, audits, and verifications, contributing to efficient warehouse operations and customer satisfaction.

The role runs Monday to Friday, 3:00 pm to 11:30 pm, with wage range of $22.00 to $24.00 per hour plus shift premium. Experience in QA, inventory control, ERP systems (SAP preferred), and strong attention to

Qualifications

• 2+ years of experience in quality assurance, inventory control, or related warehousing/manufacturing roles.
• Experience with audits, cycle counts, inventory counts, or quality inspections.
• Proficiency with Microsoft Outlook, Word and Excel.
• Ability to learn new computer systems and applications.
• Strong attention to detail and accuracy.
• Excellent organizational, multitasking and prioritization abilities.
• Strong analytical and problem-solving skills with root-cause capability.
• Strong English communication skills (reading, writing, speaking).
• Customer-focused with a sense of urgency to respond to internal/external needs.
• Forklift certification is an asset.

Responsibilities

• Assist in implementing and maintaining warehouse quality assurance programs.
• Coordinate QA activities with warehouse leadership and address QA questions.
• Perform quality checks on customer orders to ensure right-first-time picking/packing.
• Count and monitor inventory to ensure physical stock matches system balances.
• Conduct inventory reviews and material assessments using SAP and warehouse systems.
• Organize products per established procedures and locate misplaced inventory.
• Report inventory discrepancies and assist investigations on variances.
• Maintain error logs to support coaching and continuous improvement.
• Collaborate with warehouse staff to identify root causes and resolve discrepancies.
• Support Lean Distribution initiatives and coach on policies and standards.

Skills

Quality assurance

Inventory control

Attention to detail

Analytical thinking

Communication

Time management

Tools

SAP

Excel

Outlook

Word

Job description

Job Description

Posted Tuesday, September 1, 2026 at 4:00 AM

When you join East Penn Canada, you become part of a battery solutions company serving essential industries across Canada. As a national industry leader, our business depends on the people who keep our operations moving every day. That’s why we offer opportunities for growth, recognition, and long‑term stability, supported by benefits and programs designed to help you thrive.

“What Powers You” matters. Here’s how we support our warehouse team members:

• Competitive pay with shift premiums, and overtime opportunities during peak periods
• Allowances for safety shoes, prescription safety glasses, and uniforms
• 100% employer‑paid health and dental benefits, plus insurance coverage and a Health Spending Account, along with paid sick days
• Stable, long‑term employment with a national industry leader, including results‑based rewards with annual merit increases, profit sharing, and a deferred profit‑sharing program to help you plan for the future
• Career growth and training opportunities, with many roles across our four divisions filled through internal promotions, supported by industry‑leading in‑house training and tuition reimbursement for courses outside of work
• Employee discounts on batteries, plus access to exclusive deals on popular brands

The afternoon shift Quality Assurance Assistant is responsible for ensuring a high level of order accuracy throughout the warehouse by ensuring strong quality assurance procedures are followed and maintained. This role is responsible for supporting warehouse quality programs, conducting quality audits and order verifications, maintaining inventory accuracy, and supporting continuous improvement activities across warehouse operations.

The Quality Assurance Assistant contributes directly to operational efficiency and customer satisfaction by helping ensure products are picked, packed, inventoried, and shipped accurately while maintaining compliance with all company and provincial health and safety standards.

Please note that this role supports the afternoon warehouse shift, and hours of work are from 3pm to 11:30pm Monday through Friday.

Duties & Responsibilities

• Assisting in the implementation and maintenance of warehouse quality assurance programs
• Coordinating quality assurance activities with warehouse leadership and responding to quality-related questions and concerns
• Performing quality checks on customer orders to ensure right-first-time order picking and packing accuracy
• Counting and monitoring warehouse inventory to ensure physical stock aligns with system balances
• Conducting inventory reviews and material assessments utilizing SAP and other warehouse systems
• Organizing products according to established warehouse procedures and locating misplaced inventory
• Reporting inventory discrepancies and assisting with investigations related to overages, shortages, damaged, or inconsistent product
• Maintaining error logs used to support employee coaching and continuous operational improvement
• Working collaboratively with warehouse personnel to identify root causes and resolve inventory discrepancies
• Supporting the implementation and sustainability of East Penn Canada's Lean Distribution initiatives
• Providing coaching to warehouse personnel on policies, procedures, and quality standards as required
• Supporting the coordination and tracking of departmental operational metrics on a daily, weekly, and monthly basis
• Following all company policies, procedures, and provincial regulations, including Health & Safety requirements, WHMIS, TDG, Workers' Compensation, and Labour Board regulations
• Identifying, reporting, and escalating workplace hazards, safety concerns, and potential health and safety risks
• Providing back-up support to warehouse and product maintenance functions as operationally required
• Contributing to a positive team environment through collaboration, knowledge sharing, and a strong customer service focus
• Maintaining a professional appearance and company uniform in accordance with company standards
• 2+ years of experience in a quality assurance, inventory control, or related role, within a warehousing or manufacturing environment
• Experience conducting audits, cycle counts, inventory counts, or quality inspections
• Experience using SAP or similar ERP/warehouse management systems considered an asset
• Proficiency with Microsoft Outlook, Word, and Excel
• Ability to learn and adapt to new computer systems and applications
• Strong attention to detail and commitment to accuracy
• Excellent organizational, multitasking, and prioritization abilities
• Strong analytical and problem-solving skills with the ability to identify root causes and implement practical solutions
• Strong communication skills (reading, writing, and speaking) in English
• Customer-focused approach with a sense of urgency when responding to internal and external customer needs
• Ability to work effectively under pressure and meet deadlines in a fast-paced distribution environment
• Willingness and ability to occasionally lift and/or move loads up to 50 lbs
• Forklift certification considered an asset
• Positive, professional, and team-oriented attitude
• Ability to work independently while contributing to a collaborative warehouse environment

Other Considerations:

• This role supports East Penn Canada's afternoon shift, and employees must be able to work from 3pm to 11:30pm Monday to Friday
• Background checks including criminal checks and employment references will be required as a condition of employment
• Hiring range for this role is estimated at $22.00-24.00 hourly plus shift premium (actual salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data)

AI Usage:

East Penn Canada uses artificial intelligence tools to support our recruitment process and improve the candidate experience, such as helping organize applications or highlight relevant qualifications. AI is not used to make hiring decisions. All hiring decisions are made by our recruitment team and hiring managers, who are trained to use these tools responsibly.

Accessibility and Inclusion:

East Penn Canada is an equal opportunity employer committed to diversity, inclusion, and accessibility. We welcome applicants from all backgrounds and will provide reasonable accommodations for candidates with disabilities, upon request.