Quality Assurance Analyst, Winter 2027 Co-op

CIBC US; Toronto; Hybrid; CAD 12,000 - 18,000; Part time

Benefits offered by this job

Hybrid work model

Job summary

CIBC Risk Management is hiring Winter Co-Ops in Toronto. You’ll join a collaborative, agile team helping drive meaningful change across the enterprise. The role offers a hybrid work arrangement with 1–3 days on-site and remaining days remote.

You must be enrolled in post-secondary education and returning to full-time studies after the term. Masters or MBA students are an asset, with strong MS Office skills. The program runs January–April 2027 and requires eligibility to work in Canada.

Qualifications

• 2–4 years of experience in credit risk, compliance, or QA
• Experience in credit adjudication/underwriting
• Detail-oriented and analytical
• Bilingual in English and French is an asset

Responsibilities

• File Review & Compliance Assessment - conduct independent file-level reviews to evaluate adherence to quality metrics and provide recommendations
• Policy & Procedure Oversight - assess compliance with credit policies, procedures and lending authorities for Collections/Account Management, underwriters, and lenders
• Cross-Team Collaboration - support reviews across Private Wealth, Capital Markets, and Indirect Auto
• Audit Support & Liaison - act as liaison for internal and external audits, including insurers and Internal Audit
• Continuous Improvement & Best Practices - champion best practices and share insights
• Risk Trend Identification - analyze policy trends and insights to support risk management strategies

Skills

Risk management

Quality assurance

Credit risk

Underwriting experience

Education

Masters or MBA candidate

Tools

COINS

CLASS

M-MORTGAGE

LCMS

ECIF

SAVVY

TARGET

ICBS

CRS

Job description

What you'll be doing

CIBC’s Risk Management team is hiring for Winter Co-Ops! This is a great opportunity to be a part of highly collaborative, agile team-based environment, solving problems to create meaningful change across the enterprise. Join our team and stretch your innovative thinking skills to help enhance the banking experience for the modern world. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Important information

You must be currently enrolled in post-secondary education and returning to full time studies after term to be eligible, however, you do not need to be in a registered Co-Op program to be considered for this role. You are a university student pursuing a Masters or MBA degree. Accounting, Finance, Business, Economics, Computer Science major is an asset, but not required. You have a strong knowledge of MS Office – Word, Excel, PowerPoint. Further clarity on the work location will be provided at the time of your interview. Please note all employees must work within their current jurisdiction and must reside within Canada. Duration of term: 4 months (January– April 2027). We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

How you'll succeed

• File Review & Compliance Assessment - Conduct independent file-level reviews to evaluate adherence to established quality and productivity metrics, and provide expert recommendations for improvement.
• Policy & Procedure Oversight - Assess compliance with credit policies, procedures, and delegated lending authorities for Collections/Account Management agents, underwriters, and lenders, identifying gaps and delivering actionable insights.
• Cross-Team Collaboration - Support reviews across other areas such as Private Wealth, Capital Markets, and Indirect Auto, ensuring consistent application of rigorous quality standards throughout Retail Banking and Account Management processes.
• Audit Support & Liaison - Act as a key liaison for internal and external audits, including insurers and Internal Audit, ensuring timely provision of information and supporting corrective actions for audit findings and ad hoc assignments.
• Continuous Improvement & Best Practices - Champion best practices, identify opportunities for process enhancements, and participate in team meetings to share expertise and insights.
• Risk Trend Identification - Analyze policy trends and issues that may expose the bank to risk, raising insights to support risk management strategies.

Who you are

You have experience in risk management or quality assurance. You bring 2-4 years of relevant experience in credit risk, compliance, or QA within financial services. You can demonstrate experience in credit adjudication/underwriting. It's an asset if you have knowledge of internal systems such as COINS, CLASS, M-MORTGAGE, LCMS, ECIF, SAVVY, TARGET, ICBS, and/or CRS. You’re detail-oriented and analytical. You excel at conducting thorough reviews, identifying gaps, and providing clear, actionable recommendations. It is an asset if you are Bilingual in English and French. You’re a collaborator. You build strong relationships with colleagues and stakeholders, and thrive in cross-functional team environments. You’re adaptable and organized. You effectively prioritize tasks and adapt to shifting priorities to meet deadlines and deliver results. You’re proactive in continuous improvement. You seek out opportunities to enhance processes and share best practices across the team. Values matter to you. You bring your realself to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]. CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location: Toronto-81 Bay, 31st Floor. Employment Type: Temporary (Fixed Term). Weekly Hours: 37.5. Skills: Credit Services, Lending.

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.