Quality Assurance Analyst

goeasy Ltd; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join one of Canada’s fastest growing companies as a Quality Assurance Analyst in Mississauga. You will take charge of quality control audits, provide feedback to team managers, and assist in the training of new staff. If you possess strong analytical and communication skills and thrive in a fast-paced environment, we want you on our team!

Benefits

Equal opportunity employer

Employee training and development programs

Flexible work hours

Qualifications

• Experience with auditing processes and quality control.
• High level of computer literacy, especially in MS Office.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Complete quality control audits and submit reports.
• Provide actionable data to internal support groups.
• Assist in training new hires and conducting audits.

Skills

Analytical orientation

Problem solving

Communication skills

Critical thinking

Time management

Education

Strong knowledge of Loan Underwriting and policies

Tools

Microsoft Office Suite (Excel, Word, Outlook)

Job description

National Contact Centre
Mississauga, Ontario

Quality Assurance Analyst

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized asCanada’s Most Admired Corporate Cultures,GTA'sTop 100 Employers,one ofCanada’s Top 50 Fintech’sandNorth America’s Most Engaged Workplaces,we want the best and brightest to join our team.

We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units.Accredited by the Better Business Bureau,easyfinancialis our consumer lending business that offers secured and unsecured installment loans of up to $75,000. It is our mission to provide everyday Canadians thepath to a better tomorrow, today, by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 2,250 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.

We are currently hiring for a Quality Assurance Analyst reporting to the Team Manager, Underwriting Support. If you have strong analytical orientation, are a critical decision-maker, have a fondness for coaching and mentoring agents to a “higher standard”, and can share examples of a high level of effort in a quality role, this is the role for you!

What you will do:

• Complete the assigned Quality Control Audits for the staff of CLAO as assigned by the Manager, Underwriting Support within the timelines required as per department guidelines
• Submit the completed Quality Control Audits to the Manager, Underwriting Support for actioning
• Provide actionable data to various internal support groups as needed
• Provide feedback to CLAO Team Managers
• Prepare and analyzes internal and external reports for management staff review
• Assist the Team Manager, Underwriting Support with the completion of various internal tracking reports daily (i.e. LUO Audit Results Report, PIP Management Training Updates, etc.)
• Provide insight and recommendations for changes to existing policies, procedures and/or work flow processes
• Assist the Manager, Underwriting Support with the implementation of new (and changes to any) policies and procedures in a live environment fluidly so that workflow is not disrupted
• Assist where required in the delivery of annual recertification courses for all members of the CLAO Team
• Assist the Team Manager, Underwriting Support in communicating with Team Managers, CLAO to identify training needs
• Assist the Team Manager, Underwriting Support in conducting job training for new hires in CLAO
• Assist the Team Manager, Underwriting Support in conducting underwriting training for the retail network as requested
• Accuracy in completion of the monthly Quality Control Audits as assigned

What are we looking for:

• Possess a strong knowledge and understanding of all Loan Underwriting, Secured Lending and Cumulative Policies and Procedures
• High level of computer literacy, Intermediate to Advance skill level in Microsoft Office Suite (Excel, Word and Outlook)
• Highly developed oral and written communication skills
• Able to work under pressure and in a fast-paced environment
• Ability to plan, multi-task and manage time effectively
• Strong problem solving and critical thinking skills
• Able to make decisions independently
• Able to interact with CLAO frontline staff and mid-level Management
• Reflect a positive and mature attitude towards teammates, peers, other employees and customers

Working Conditions:

Operating hours are 8:30 am to 5:00 pm, Monday to Friday in the office, these hours are subject to change based on our business requirements.

Why should you work for goeasy?

To learn more about our great company please click the links below:
goeasy Employee Video
http://goeasy.com/careers/

Inclusion and Equal Opportunity Employment

goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Internal application criteria:

IGP (completed or in-progress)

Must provide written endorsement from current leader of your application.

Experience with people development – proven experience developing employees.

No performance improvement plans (PIP), disciplinary action or failed audits within the past 12 months of application.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.

We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.