Quality and Patient Safety Assistant

Humber River Health; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

Humber River Health is seeking a Quality & Patient Safety Assistant for a 6-month temporary position. The role focuses on coordinating quality initiatives and supporting patient safety through data analysis and collaboration with stakeholders. Join a recognized employer committed to healthcare innovation and excellence.

Qualifications

• Experience with statistical analysis and survey administration.
• Ability to handle sensitive information professionally.

Responsibilities

• Coordinate quality and patient safety initiatives.
• Prepare data and reports on quality metrics.
• Provide technical support for safety information systems.

Skills

Problem-Solving

Interpersonal Skills

Organizational Skills

Communication

Customer Service

Education

Diploma in business, healthcare, or related field

Tools

MS Office

Database Management

Job description

Humber River Health: Lighting New Ways In Healthcare

Since opening in 2015 as North America’s first fully digital hospital, Humber River Health is committed to transforming healthcare through technology and clinical expertise. Serving a community of 850,000 residents in North West Toronto, we prioritize equity, inclusivity, and active participation in the North West Toronto Ontario Health Team. Our affiliations with the University of Toronto and Queen’s University support our goal to become a community academic hospital, focusing on clinical excellence, technological optimization, and community connection.

We are seeking a Quality & Patient Safety Assistant to join our team in advancing high-reliability care. This is a temporary full-time position lasting 6 months, reporting to the Director of Quality & Patient Safety, located at the Wilson Site. The role involves day shifts with occasional evenings and weekends, and is non-union.

Responsibilities

1. Coordinate quality and patient safety initiatives by researching, gathering, and documenting information, and collaborating with stakeholders.
2. Prepare data and reports on quality and patient safety metrics for management review.
3. Configure and manage user permissions for safety databases.
4. Provide technical support for safety information systems.
5. Assist departments with safety initiatives through data analysis.
6. Coordinate activities for the Post Discharge Call Centre.
7. Support patients and families through intake calls, inquiries, and consultations.
8. Perform other duties as assigned.

Minimum Requirements

1. Diploma in business, healthcare, or related field.
2. Proficiency in MS Office and database management.
3. Experience with statistical analysis and survey administration.
4. Strong problem-solving, interpersonal, and organizational skills.
5. Ability to work independently and in a team environment.
6. Excellent communication and customer service skills.
7. Ability to handle sensitive information professionally.
8. Reliable attendance record.

Why Choose Humber River Health?

Join a team committed to innovation and excellence in healthcare. We are recognized as one of Greater Toronto’s Top Employers and foster a culture of engagement, research, and academic collaboration. We value diversity and encourage applicants from all backgrounds, including Indigenous peoples, racialized communities, seniors, persons with disabilities, women, and 2SLGBTQ+ individuals. Accommodations are available during the recruitment process and employment.