Quality and Compliance Lead - Central Pharmacy Services (CPAK)

Loblaw Companies Limited; Mississauga; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated pharmacy professional to manage incidents and enhance quality assurance in a dynamic retail environment. This role offers the opportunity to collaborate with various teams, ensuring compliance and promoting a culture of inclusiveness. You'll be responsible for investigating pharmacy incidents, creating insightful reports, and recommending improvements to enhance patient safety and workflow efficiency. Join a team that values your expertise and contributes to a healthier future for all Canadians. If you thrive in a fast-paced setting and are passionate about healthcare, this is the perfect opportunity for you.

Benefits

Purchase Discount Program

Competitive Pay

Online Learning

Inclusivity Programs

Qualifications

• Must be a licensed pharmacist or pharmacy technician in Ontario.
• 5 years of experience in pharmacy practice required.

Responsibilities

• Manage pharmacy incidents and collaborate with team leaders.
• Create reports to monitor error trends and recommend improvements.

Skills

Pharmacy Incident Management

Root Cause Analysis

Data Accuracy

Collaboration

Quality Improvement

Education

Licensed Pharmacist or Pharmacy Technician

Tools

Pharmapod

Healthwatch

Job description

Location:

1685 Tech Avenue, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

The role is a 1 year contract.

What you'll do:

1. Act as the primary point of contact for investigating and managing pharmacy incidents. This includes collaborating with team leaders and managers to perform timely investigation, action plans, and documentation.
2. Create period end and quarter end reports to identify and monitor emerging error trends. Collaborate with team leaders and managers to reduce errors based on root cause.
3. Highlight and recommend quality improvement opportunities to management.
4. Create colleague friendly reports to highlight incident trends.
5. Act as A/QPIC for Health Canada licensed dealer and manage monthly and annual reporting.
6. Collaborate with Quality Assurance to investigate and document losses pertaining to narcotics, controlled, and targeted medications.
7. Assist in training policies and procedures related to Health Canada Office of Controlled Substances.
8. Conduct ongoing evaluation of processes as it relates to compliance and workflow efficiency for the site.
9. Conduct FMEA on pharmacy process changes and make recommendations to improve compliance and safety.
10. Act as consultant for site processes.
11. Responsible for data accuracy of the system (e.g. drug images and descriptions).
12. Liaise with Quality Assurance team to ensure site compliance with regulatory and corporate quality standards.
13. Conduct verification of blister packs when required.
14. Commitment to promoting a workplace of inclusiveness and belonging.

What you bring:

1. Must be a licensed pharmacist or pharmacy technician in Ontario in good standing.
2. 5 years experience in pharmacy practice.
3. Central fill or institutional pharmacy experience.
4. Experience in pharmacy incident management and Pharmapod.
5. Training in Root Cause Analysis.
6. Healthwatch experience is an asset.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type: Full time

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.