QA - Microsoft Dynamics CRM

Akkodis; Toronto; Remote; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Remote work possible

Job summary

Akkodis is hiring a Quality Assurance Analyst with banking domain experience and Microsoft Dynamics CRM expertise to drive functional, integration, and automation testing across Retail, Corporate, Sales, and Contact Center modules.

Based in Toronto or remote, this 3-month contract offers exposure to shift-left testing, test planning, and collaboration with product managers, developers, and QA peers while mentoring junior team members.

Qualifications

• Bachelor's degree in CS or related field.
• 5+ years QA experience in banking domain.
• Hands-on MS Dynamics CRM testing across modules.
• Experience with API testing tools (Postman/JMeter).
• Experience with Azure DevOps & Jira for test management.
• Ability to write SQL queries for data validation.
• Experience in Agile/Scrum environments.
• Strong written and verbal English communication.

Responsibilities

• Perform functional and integration testing for Dynamics CRM modules across Retail, Corporate, Sales, and Contact Center.
• Design, document, and execute test plans, cases, and reports.
• Develop and maintain automated test suites for regression testing.
• Participate in shift-left testing with requirements reviews and design discussions.
• Identify, track, and manage defects with cross-functional teams.
• Support adoption of new testing tools and AI-assisted testing approaches.
• Mentor and guide junior QA team members.
• Collaborate with product managers, developers, and business analysts throughout testing lifecycle.

Skills

Quality Assurance

Banking domain knowledge

Test planning

Mentoring junior QA

Strong communication

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft Dynamics CRM

Postman

JMeter

Azure DevOps

Jira

SQL

Selenium

Job description

Quality Assurance Analyst (Microsoft Dynamics CRM) | Banking

Toronto, ON ( can be fully remote)

3-Month Contract (Potential for Extension)

We are hiring a Quality Assurance Analyst with experience in Banking and Microsoft Dynamics CRM to support functional, integration, and automation testing initiatives.

Key Responsibilities

• Perform functional and integration testing for Microsoft Dynamics CRM modules, including Retail, Corporate, Sales, and Contact Center.
• Design, document, and execute test plans, test cases, and test reports.
• Develop and maintain automated test suites to support regression testing and release cycles.
• Participate in shift-left testing activities, including requirements reviews and design discussions.
• Identify, track, and manage defects through resolution in collaboration with cross-functional teams.
• Support the adoption of new testing tools and techniques, including automation and AI-assisted testing approaches.
• Mentor and guide junior QA team members.
• Collaborate with product managers, developers, business analysts, and other stakeholders throughout the testing lifecycle.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Minimum 5+ years of Quality Assurance experience within the banking domain.
• Hands-on experience with Microsoft Dynamics CRM functional testing across multiple modules.
• Experience with API testing tools such as Postman, JMeter, or similar tools.
• Experience using test management and defect tracking tools such as Azure DevOps and Jira.
• Ability to write SQL queries for data validation.
• Experience working in Agile/Scrum environments, including sprint planning and retrospectives.
• Strong written and verbal communication skills in English.

Nice-to-Have Qualifications

• Experience with test automation frameworks such as Selenium, Playwright, or similar tools.
• Experience with C# for test automation.
• ISTQB Foundation or Advanced Certification.