QA Manager

Mortgage Connect LP; Prince George; Remote; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a QA Manager, where you will lead a dedicated team responsible for ensuring high-quality products in the mortgage industry. This role involves collaborating with diverse teams to implement effective quality assurance practices and test automation solutions. You'll have the opportunity to influence product quality and drive improvements in a dynamic environment. With a commitment to innovation and continuous learning, this position offers a flexible remote work setting and a comprehensive benefits package, making it an exciting opportunity for those passionate about quality and customer service.

Benefits

Medical, dental, and vision insurance

Paid holidays and generous PTO

401K plan

Paid volunteer time

Paid maternity and parental leave

Employee discounts

Short-term disability

Mental health programs

Continuous learning opportunities

Work Perks Program

Qualifications

• 3+ years of experience in quality assurance, ideally in mortgage default communication.
• Strong verbal and written communication skills with attention to detail.

Responsibilities

• Manage QA team operations and oversee project timelines and deliverables.
• Implement test strategies and automation solutions while maintaining quality standards.

Skills

Test Automation Solutions

Continuous Integration

Customer Service

Problem-Solving

Attention to Detail

Communication Skills

Multitasking

Education

Bachelor's Degree in a related field

Tools

Microsoft Word

HTML Editing Tools

Job description

Overview

Position Summary

Mortgage Connect Document Solutions is seeking a QA Manager. In this role, you will collaborate with product managers, developers, quality assurance resources, architects, and site reliability engineers to manage the quality testing services for multiple Mortgage Connect Document Solutions products, enhance and maintain our quality team, practices and tools to ensure the delivery of high-quality products and services for our customer’s Default Communication.

What you will do

• Assists senior management in the establishment of QA programs
• Manage the day-to-day operations of the QA team and provide oversight, development and management to staff
• Assess the priority of projects and manage work assignments ensuring adequate resourcing to meet project timelines and provides quality deliverables, including capacity planning, accurate Level of Effort (LOE), and results reporting
• Work collaboratively with cross-functional teams to understand initiatives, gather testing requirements, implement quality assurance tests, troubleshoot issues, and communicate quality results effectively
• Identifies and sets appropriate quality standards and parameters for products
• Support implementation of test strategies and effective test automation solutions
• Stay abreast of industry-best tools, methods, and best practices related to both manual and automated testing
• Communicate roadblocks or defects in a clear and concise manner
• Dedication to quality with a positive collaborative approach to testing

What you will bring

• Demonstrated experience in implementing test automation solutions
• Understanding of continuous integration and delivery methodologies
• Experience in advising teams to identify automatable test cases at different layers (UI, API, Data)
• 3+ Years of Related Work Experience Ideally in Mortgage Default Communication
• Strong Customer Service Focus
• Clear Verbal and Written Communication Skills
• Strong Attention to Detail
• Ability to Work in Fast-Paced Environment and meet deadlines with minimal supervision
• Capability to Work both Independently and as part of a Team
• Problem-Solving Mindset with Ability to Multitask
• Strong Ability to Build Consensus – Ability to Influence Others
• Experience with All Aspects of System Development Lifecycle
• Proficient with Microsoft Word, HTML, HTML Editing Tools
• Excellent written and verbal communication skills
• Ability to read, analyze and interpret common technical reports, and documentation
• Present information to executive and senior management teams, sales department, internal groups and/or clients

What we offer

• Competitive payrates based on skills and experience
• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
• Rest and relaxation: Paid holidays and generous PTO based on tenure
• Community and Philanthropy: Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future: 401K plan and robust continuous learning opportunities
• Work Perks Program: Access to discounts that help save money in your daily life

Is this the ideal location for you?

Mortgage Connect is committed to offering a flexible work environment for this role. This is remote. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)

Who we are

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

All onboarding employees will be required to complete a pre-employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail]