QA Manager

Epic Games; Montreal; On-site; CAD 100,000 - 140,000; Full time

Job summary

Epic Games is seeking an experienced QA Manager to lead our Online team's quality assurance efforts. The role involves developing quality strategies, mentoring QA professionals, and implementing automation frameworks to ensure top-tier user experiences for millions of players globally. Join us in shaping the future of game development with innovative technology.

Benefits

100% health benefits for employees and dependents

Retirement savings plan with employer match

Robust mental well-being program

Employee assistance program

Qualifications

• Outstanding expertise in test automation frameworks.
• Leadership experience in comprehensive QA processes.
• Expert-level understanding of KPIs and metrics for quality.

Responsibilities

• Lead and mentor a QA team for the Epic Games Store.
• Develop and maintain a robust quality strategy.
• Collaborate with cross-functional teams to mitigate product risks.

Skills

Test Automation

QA Processes

Collaboration

Job description

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

QUALITY ASSURANCE What We Do

The Quality Assurance team owns the testing process, risk management, and quality evaluation of all products and functions across Epic. Our team works closely with developers and production to ensure the best possible user experience for our community and customers.

What You'll Do

We’re looking for an experienced QA Manager for our Online team! In this role, you will be a leader in developing a quality strategy. You will also guide quality for our Epic Games Store team, partner with other discipline leads, and innovate and improve our quality processes. We'd love to talk to you if you are passionate about leading and mentoring experienced QA professionals in an exciting, fast-paced environment!

In this role, you will

• Lead, manage, and mentor a team of QA individual contributors on the Epic Games Store team, continuously delivering multiple projects and initiatives that impact millions of game developers as well as players
• Develop a Quality Strategy encompassing staffing, technical requirements, product space, and involvement throughout the development lifecycle, and keep maintaining and improving the user experience of Epic’s products
• Oversee the design, framework, and execution of QA automation strategies across projects to ensure the delivery of high-quality software at the product level
• Collaborate with other QA leads and managers to identify areas of risk between products and work out mitigation strategies across the whole of the Epic Games Store ecosystem
• Identify improvement and innovation opportunities in existing quality approaches and provide recommendations for new ones where they are needed and impactful
• Define and use KPIs and data to inform product quality, testing priorities, and efficiency, and outline risks on a project level
• Collaborate with department head peers on programming and production to help provide clear accountability chains and escalation paths for multiple levels of product and initiative ownership

What we're looking for

• Proven outstanding expertise in designing, consolidating, and implementing robust and scalable test automation frameworks for large-scale, end-to-end systems such as developer portals, web storefronts, and eCommerce systems
• Proven expertise leading comprehensive QA processes, specializing in modern testing frameworks for API automation, load testing, and UI validation
• Experience managing cross-functional teams, enhancing test coverage through innovative frameworks, ensuring scalability, performance, and reliability in agile and DevOps environments
• Expert-level understanding of KPIs and Metrics that inform quality in products, testing, people, and processes, leveraging the data to understand and forecast risk as well as corresponding mitigation strategies
• Proficient communication skills at the individual and team level
• Passion, with the ability to thrive while working in a fast-paced environment, juggling multiple initiatives

EPIC JOB + EPIC BENEFITS = EPIC LIFE

We pay 100% for benefits for both employees and dependents and offer coverage for supplemental medical, dental, vision, critical illness, telemedicine, Life and AD&D, long term disability insurance as well as weekly indemnity (short term disability) and a retirement savings plan with a competitive employer match. In addition to the EAP (employee assistance program), we also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

ABOUT US

Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.