Software Engineer - L3 Support

Canonical; Toronto; Remote; USD 75,000 - 110,000; Full time

Job summary

An innovative company is seeking a passionate Software Engineer for L3 Support to work remotely. This role focuses on Linux-based infrastructure and applications, offering the opportunity to tackle complex issues and contribute to the open source community. You will engage with diverse teams, resolve customer challenges, and participate in exciting projects involving Ubuntu, OpenStack, and Kubernetes. Enjoy a competitive salary, a personal learning budget, and a dynamic work environment that fosters growth and collaboration. If you have a love for technology and a knack for troubleshooting, this position is perfect for you.

Benefits

Personal learning budget of USD 2,000 annually

Competitive compensation with annual reviews

Holiday leave

Parental leave

Wellness programs

Travel opportunities

Qualifications

• Strong academic background in Computer Science or similar.
• Experience with Linux and open source software.
• Proficiency in programming languages like Python, Go, C, or C++.

Responsibilities

• Resolve complex customer issues related to Ubuntu and open source applications.
• Collaborate with support and engineering teams.
• Participate in upstream communities and develop bug fixes.

Skills

Linux

Python

Go

C

C++

Troubleshooting

Communication Skills

Education

Bachelor's in Computer Science

STEM Degree

Tools

OpenStack

Kubernetes

Ceph

Job description

Join to apply for the Software Engineer - L3 Support role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include major public cloud and silicon providers, as well as industry leaders across sectors. We have a global, distributed team of over 1200 colleagues in more than 75 countries, with few office-based roles. Teams meet a few times annually in interesting locations worldwide to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Engineer - L3 Support to work in a dynamic engineering role focused on Linux-based infrastructure and applications, covering layers from bare metal to open source applications like OpenStack, Kubernetes, and more. This role offers a chance to demonstrate broad engineering skills, working on various aspects of Ubuntu and enterprise open source software.

This position is ideal for a Linux and open source enthusiast with strong communication skills and a passion for troubleshooting. You will address critical issues in the open source stack, contribute upstream bug fixes, and support Ubuntu's success.

Location: Remote, with teams across all time zones.

The role involves:

• Resolving complex customer issues related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, etc.
• Collaborating with support and engineering teams.
• Participating in upstream communities and developing bug fixes.
• Reviewing code and managing priorities effectively.
• Engaging in team discussions to improve processes.
• Communicating clearly and concisely.
• Traveling internationally up to 10% for meetings and conferences.

Qualifications include:

• Strong academic background in Computer Science, STEM, or similar.
• Experience with Linux and open source software.
• Proficiency in Python, Go, C, or C++ on Linux.
• Willingness to learn new technologies and troubleshoot complex issues.
• Willingness to travel up to 4 times a year.

Nice-to-have skills include a passion for technology, curiosity, soft skills, and interest in areas like kernel development, Kubernetes, OpenStack, Ceph, and others.

We offer:

• A distributed work environment with in-person team sprints.
• A personal learning budget of USD 2,000 annually.
• Competitive compensation with annual reviews and bonuses.
• Additional benefits like holiday leave, parental leave, wellness programs, and travel opportunities.

About Canonical: Canonical is a pioneering open source company behind Ubuntu, leading the way in AI, IoT, and cloud platforms. We value excellence, diversity, and innovation. Working here is future-focused, challenging, and rewarding.

Canonical is an equal opportunity employer, committed to diversity and inclusion.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Software Development