QA Compliance Coordinator

Natural Factors; Coquitlam; Hybrid; CAD 66,000 - 75,000; Full time

Benefits offered by this job

Healthcare & wellness benefits

RRSP program

Loyalty share program

Safety boot voucher & PPE

Product allowance

Employee discounts

Onsite parking

Bus pass reimbursement

Vendor discounts

Job summary

Natural Factors is seeking a QA Compliance Coordinator to organize and drive quality compliance initiatives across Factors Group locations. This full-time hybrid role requires coordinating certifications, maintaining supplier quality agreements and handling investigations into product quality issues.

You will ensure compliance with GMP and pharmacovigilance practices while supporting SOPs and regulatory updates. Healthcare benefits, RRSP, and employee discounts are among the benefits.

Qualifications

• Bachelor's degree in a scientific discipline (Chemistry, Engineering, Biology, or Food Science).
• 3+ years in a quality/compliance role in food, natural health products or pharma.
• Knowledge of current GMP practices.
• Proficient with MS Office for data collection, analysis and reporting.
• Familiar with CFIA, FDA, Health Canada, EU TRACES, and TGA regulations (asset).
• Experience with organic accreditation and vendor audits (asset).
• Experience with pharmacovigilance and complaint handling (asset).
• Knowledge of product/raw materials specs and label compliance (asset).
• Valid BC driver's license and access to a reliable vehicle.

Responsibilities

• Prepare and coordinate activities for attainment and maintenance of certifications (Organic, Halal, MSC, FOS).
• Prepare, update and maintain quality agreements with suppliers, customers, and stakeholders.
• Receive, evaluate and coordinate investigations for product quality complaints and adverse reactions.
• Issue and track CAPAs with relevant departments for closure.
• Conduct trend analysis and present quarterly and annual management reviews.
• Track licensing/certification updates to Quality management.
• Liaise external stakeholders and internal personnel on quality compliance initiatives.
• Develop, maintain and follow SOPs/WPs; adhere to cGMP and GVPs.

Skills

MS Office

Data analysis

Documentation

GMP knowledge

Vendor audits experience

Pharmacovigilance

Label compliance knowledge

Driver's license

Education

Bachelor's degree in a scientific discipline

Tools

MS Office suite

Regulatory knowledge (CFIA/FDA/HC/EU TRACES/TGA)

Job description

The QA Compliance Coordinator organizes, coordinates, and assists in the activities required for the attainment of various quality compliance and certification initiatives for Factors Group locations.

Permanent Full-Time (40 hours)

Monday to Friday 8:00 am - 4:30 pm; Hybrid

$65,500 - $75,000

In this role, you will:

• Prepare and coordinate activities needed for the attainment and maintenance of key certifications such as Organic, Halal, Marine Stewardship Council (MSC), Fish Oil Standards (FOS), etc.
• Prepare, update, and maintain quality agreements with suppliers, customers, and relevant stakeholders
• Receive, evaluate, and coordinate investigations for product quality complaints and adverse reactions
• Issue and track corrective actions and preventive actions (CAPAs) with relevant departments to ensure proper closure
• Conduct trend analysis and present quarterly and annual reports as a part of management review
• Track and notify key licensing and certification updates to Quality management to ensure compliance with evolving regulations and guidelines
• Liaise external stakeholders and internal personnel related to Quality compliance initiatives
• Develop, maintain, follow standard operating procedures (SOPs), work procedures (WPs), and adhere to cGMP and Good Pharmacovigilance Practices (GVPs)

You have:

• Bachelor's degree in a scientific discipline (Chemistry, Engineering, Biology, or Food Science)
• Experience in a similar role in food, natural health products (NHP), and/or pharmaceutical industry (3+ years)
• Knowledge of current Good Manufacturing Practices (GMP)
• Competent with MS Office (Word, PowerPoint, Excel), including data collection, analysis, and reporting
• Knowledge of Canadian Food Inspection Agency (CFIA), Food and Drugs Act (FDA), Health Canada, European Union TRACES, and Australia's (Therapeutic Goods Administration) TGA regulations (an asset)
• Experience with and responsibility for Organic accreditation, certification programs applicable to industry (an asset)
• Experience with performing or participating in vendor audits. Certified Quality Auditor / Supplier Quality Auditor certification (an asset)
• Experience with pharmacovigilance and complaint handling (an asset)
• Knowledge of product, raw materials specifications, and label compliance requirements (an asset)
• Valid BC driver's license and access to a reliable vehicle

You get:

• Great benefits (healthcare, health & personal spending accounts, wellness days, Employee & Family Assistance Program)
• Company provided RRSP
• Loyalty share program (based on service length)
• $200.00 safety boot voucher & company provided PPE
• $300.00 per year to spend on company products
• Employee discount pricing
• Free onsite parking
• Bus pass reimbursement
• Exclusive discounts with various vendors

Why us?

• We're much bigger than you think, 30+ natural health brands loved across North America
• Proudly Canadian owned & operated

Learn more about us here: https://ca.naturalfactors.com/pages/our-nature