QA Analyst

Nurun; Montreal (administrative region); Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Extended public holidays

Comprehensive group insurance

Work Your World program

Job summary

Nurun is seeking a QA Analyst in Montreal to enhance quality assurance efforts for omnichannel marketing campaigns on Braze. The ideal candidate will manage the complete QA lifecycle, ensuring all digital platforms deliver flawless user experiences.

In this role, you will execute testing on various content formats, conduct validations, and document defects in detail. A hybrid work model and comprehensive insurance benefits are part of the offering.

Qualifications

• Minimum 2 years of experience in a QA role, with knowledge of QA standards.
• Experience with omnichannel marketing platforms and user experience testing.
• Ability to execute test strategies and document bugs effectively.

Responsibilities

• Verify quality of push notifications, emails, and in-app messages.
• Conduct extensive testing across multiple devices for consistency.
• Document bugs clearly in tracking tools and manage QA processes.

Skills

Attention to detail

Problem-solving skills

Communication skills

Proactive approach

Tools

Braze

Litmus

JIRA

Job description

We are Nurun, at the intersection of creativity and technology. We create digital experiences that help brands grow and transform organizations. We are hybrids who organize our work around multidisciplinary collaboration. Our vision: people first, technology second. The same ingredients, but never the same recipe—we adapt to each need to ensure the excellence of our products.

We are a large group of diverse professionals based in Toronto, Montreal, Quebec City, Windsor, British Columbia, and even Saskatchewan! Who are these professionals? We are organized into teams of experience designers, developers, client partners, project managers, strategists, and business designers.

Job Description

Nurun is seeking a highly experienced and technically proficient QA Analyst to strengthen our quality assurance efforts, with a specialized focus on omnichannel marketing campaigns in Braze. This role involves verifying messaging content (emails, push, in‑app, content cards, and landing pages), campaign configurations (audience segmentations, canvas entry rules, decisioning logic), and more.

As a champion for quality, you will guide QA practices and procedures, manage the full QA lifecycle, and drive the success of our marketing initiatives by ensuring a flawless user experience across all digital platforms.

Responsibilities

• Perform thorough quality assurance on push notifications, in‑app messages, content cards, landing pages, and emails, verifying content accuracy, copy, formatting, and the functionality and destinations of all links.
• Conduct email rendering and device testing across clients and breakpoints using Litmus, as well as on physical Android and iOS devices, to ensure consistent display and behavior.
• Inspect and validate campaign configurations in Braze, including audience segmentations, Canvas entry criteria and settings, and the logic and accuracy of individual Canvas flow steps.
• Document all defects clearly and consistently in the designated bug tracking tool, including reproduction steps, severity, and supporting evidence such as screenshots.
• Retest and verify fixes once resolved, confirming issues are fully addressed before campaigns or assets are approved for launch.
• Partner closely with the Braze Campaign Manager, Email Developer, and Project Managers to communicate findings, align on priorities, and ensure work is delivered on time and to a very high standard.
• Help maintain and improve QA processes, checklists, and documentation to support consistency and scale across the team.

Requirements

• Minimum 2 years of experience in a QA role, including experience creating and governing QA standards.
• Experience working with Braze or an equivalent omnichannel marketing platform, including an understanding of user attributes, events, segmentations, journeys/canvases, and content verification across devices and email clients.
• Develop and execute detailed test strategies for all aspects of campaigns, including audiences, journeys/canvases, and messaging.
• Ensure all marketing campaigns are tested across various platforms and devices for compatibility and user experience.
• Implement testing methodologies to identify, document, and resolve issues before they impact the user experience.
• Identify, record, document, and thoroughly track bugs.
• Email testing with Litmus is required.
• Testing for AODA/Accessibility compliance is required.
• Experience with API testing and data verification is an asset.
• Demonstrated experience with JIRA or similar bug tracking tools, and familiarity with email testing tools such as Litmus.
• Act as the primary point of contact for all QA-related activities on the client account, ensuring all stakeholders are aligned on QA standards and expectations.
• Manage the QA lifecycle for each project, from planning and test case creation to execution, bug tracking, and final sign‑off.

Qualifications

• Proactive, with a strong attention to detail.
• Advanced knowledge of testing strategies and tools tailored for digital marketing platforms.
• Excellent problem‑solving skills, with the ability to prioritize, plan, and manage testing activities across multiple projects.
• Strong communication skills, capable of conveying complex technical issues to non‑technical stakeholders clearly and effectively.
• Foster a culture of excellence and continuous improvement.
• Collaborate with cross‑functional teams to understand project requirements, participate in design reviews, and provide QA feedback.
• Continuously update and refine QA processes and documentation to incorporate best practices and lessons learned.
• Stay current with the latest developments in QA methodologies, Braze features, and digital marketing trends.
• Commitment to continuous learning and improvement in QA and digital marketing technologies.

Additional information

• Extended public holidays: take advantage of added days off on Mondays and Fridays around provincial holidays to enjoy long four‑day weekends, as well as office closures during Christmas and New Year’s Day.
• A hybrid work model that combines flexibility and collaboration.
• Comprehensive group insurance, including medical, dental, vision, psychological, and paramedical care, as well as disability insurance and support for fertility and gender transition.
• An internal support and guidance program for fertility, gender transition, and cancer care.
• The “Work Your World” program, which allows you to work remotely for up to 6 weeks in any country where we operate.