Public Relations Coordinator

The Salvation Army in Canada; Toronto; On-site; CAD 48,428 - 60,535; Full time

Job summary

A community service organization is seeking a Public Relations Coordinator in Toronto to support media relations, crisis management, and events. This role involves providing administrative support, coordinating meetings, and managing inquiries. Ideal candidates have strong organizational skills, customer service experience, and proficiency in tools like MS Office and design software. The compensation range is between $48,428.77 and $60,535.97 based on experience and qualifications.

Qualifications

• Post-secondary diploma of 2 to 3 years in a related field or relevant experience equivalent.
• Three years of experience in customer service.
• Manage and prioritize multiple tasks effectively in a fast-paced environment.

Responsibilities

• Provide comprehensive administrative support to the public relations team.
• Coordinate documentation and records management.
• Organize and support Advisory Board meetings.

Skills

Customer service

Organizational skills

Communication skills

Analytical skills

MS Office proficiency

Proactivity

Attention to detail

Education

Post-secondary diploma in a related field

Tools

Canva

Adobe Creative Suite

Job description

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose:

The Public Relations Coordinator supports the public relations team in their efforts to support media relations, crisis issues management, marketing, and events to engage stakeholders in the mission of The Salvation Army.

Key Accountabilities:

• Provide comprehensive administrative support to the public relations team to ensure smooth daily operations and timely delivery of priorities.
• Coordinate documentation and records management to maintain accuracy, consistency, and accessibility across projects and initiatives.
• Organize and support Advisory Board meetings, including agenda preparation, minute-taking, and end-to-end meeting logistics.
• Schedule and manage meetings and logistics to enable effective collaboration, communication, and follow-through.
• Process invoices and expense claims in compliance with financial policies, ensuring accuracy and timely reimbursement.
• Serve as the first point of contact for inquiries and media requests, triaging issues and ensuring prompt, appropriate responses.
• Respond to internal and external inquiries with professionalism, sensitivity, and urgency to support ministry unit leads and stakeholders.
• Provide administrative and logistical support for events, ensuring seamless planning, coordination, and execution.
• Coordinate vendor, facility, and service arrangements including catering, bookings, invoicing, and detailed event logistics.
• Support event planning committees and budgets, contributing to planning processes and ensuring events are delivered on time and within scope.
• All collateral design work, vendor coordination, and work with Event Specialist to ensure all invoices payment and sponsor payments collected and processed on time.

Education and Experience Qualifications:

• Post-secondary diploma of 2 to 3 years in a related field or relevant experience equivalent
• Three (3) years of experience in customer service
• Manage and prioritize multiple tasks effectively in a fast-paced environment while consistently meeting deadlines.
• Demonstrate strong organizational and administrative skills with exceptional attention to detail and accuracy.
• Communicate clearly and professionally through strong verbal and written communication skills.
• Apply sound judgment, integrity, and discretion to build trusted relationships and maintain confidentiality.
• Resolve problems effectively using strong analytical skills and a customer-focused approach.
• Use advanced MS Office skills (including Excel and Word) to support efficient workflows and reporting.
• Exhibit flexibility, self-motivation, and a commitment to continuous learning, with creative design skills considered an asset.
• Thrives in a fast-paced environment
• Anticipates needs and is highly proactive
• Exceptional time management and organizational skills
• Has experience with collateral design using Canva, Adobe Creative Suite or the equivalent.

Compensation:

The target hiring range for this position is $48,428.77 to $60,535.97 with a maximum of $72,643.16.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.