PT Stylist at Rodd & Gunn Hazelton

Rodd & Gunn; Toronto; On-site; CAD 35,000 - 48,000; Full time

Job summary

Rodd & Gunn is seeking a Lodge Sales Assistant to support the Lodge Manager and Assistant Manager in maximising sales and daily operations. You will ensure customer needs are met, resolve complaints quickly, and deliver efficient service.

Join a team focused on brand values, visual standards, and cost-conscious administration while providing outstanding customer experiences in a fast-paced setting.

Qualifications

• Customer service experience.
• Exceptional customer service and selling skills.
• Professional written and oral communication skills; basic computer usage.

Responsibilities

• Sales and customer service in a busy lodge environment.
• Administration and security duties as required.
• Maintain visual standards and stock levels.
• Support the Lodge team in achieving sales targets.
• Handle cash handling and comply with policies.
• Participate in stocktaking and cost management.
• Present brand values through personal appearance and knowledge.

Skills

Customer service experience

Selling skills

Written and verbal communication

Computer literacy

Job description

Position Overview-

This position takes part in assisting and supporting the Lodge Manager and Assistant Manager in maximising sales and the day-to-day operations of the Lodge, while ensuring customer needs are met, complaints are resolved, and service is quick and efficient.

Position Overview-

This position takes part in assisting and supporting the Lodge Manager and Assistant Manager in maximising sales and the day-to-day operations of the Lodge, while ensuring customer needs are met, complaints are resolved, and service is quick and efficient.

KEY PERFORMANCE INDICATORS

• Sales to Budget
• IPT (Items Per Transaction)
• Average $
• Accessory Sales
• VIP Sign ups

Key Tasks / Accountabilities

• Sales
• Customer Service
• Administration and Security
• Maintaining visual Standards
• Best Practice of Company Values
• Work with the Lodge team in the maximisation of sales and provision of exceptional customer service in accordance with the Rodd & Gunn sales training program and Sales Folder.
• Meeting set sales targets - this aspect of the work can be demanding, often carried out in a busy and pressured environment, with sales teams frequently expected to hit their targets;
• Stocking, replenishing and cleaning the Lodge
• Contribute to the minimisation of the Lodge’s costs and controllable expenses through pro-active and effective cost management.
• Effectively participate in administrative processes at a Lodge level and ensure compliance with all policies, procedures, standards and guidelines with respect to Finance and Administration, Stock Control, Point of Sale, Quality, Visual Merchandising, Security and Occupational Health and Safety.
• Support business direction and strategy in accordance with Rodd and Gunn directives, standards and guidelines.
• Adhere to company security policies in relation to cash handling, back room and safe security.
• Participate in stocktaking
• Reflect brand values with personal presentation and dress standards.
• Have a high level of product knowledge so that product features and benefits can be passed on to the customer.

KEY RELATIONSHIPS: General Manager, Area Manager, Lodge Manager, Assistant Manager, Sales Team, Coaching and Development Manager and Brand/Visual Merchandising Manager.

Qualifications

• Customer service experience
• Exceptional Customer Service and Selling Skills
• Professional written and oral communication skillsBasic computer usage skills

PERSONAL ATTRIBUTES

• Demonstrated work ethic, integrity, loyalty, honesty and professional conduct
• Reliable
• Self Motivation and Great energy
• Fashion Savy
• Have Initiative
• Desire to learn and grow
• “Can do”, Positive attitude
• Believes in brand values/culture
• Super Friendly- Know how to have fun