Protective Services Officer II

Alberta Health Services; Medicine Hat; On-site; CAD 55,000 - 63,000; Part time

Job summary

Alberta Health Services in Medicine Hat is seeking a Protective Services Officer II (Casual/Relief) for Medicine Hat Regional Hospital. You will provide security for patients, visitors and staff, handle wayfinding and customer service, and document incidents using the Perspective system.

Applicants must have a High School diploma or equivalent, a valid Class 5 Driver's Licence, and completion of the required induction program, with strong de-escalation and communication skills for a healthcare

Qualifications

• High School diploma or equivalent.
• Active (or eligible) for appointment as a Community Peace Officer with enforcement duties involving the public, as identified by the Province of Alberta/Solicitor General.
• Successful completion of Alberta Health Services or Alberta Justice and Solicitor General Community Peace Officer Induction Training Program (6 weeks program).
• Valid Class 5 (non-GDL) Driver's Licence.
• Valid Physical Abilities Requirement Evaluation (P.A.R.E.) completed under 4:45 minute, within 6 months prior to commencing employment.

Responsibilities

• Provide security and protective services for all patients, visitors, staff and AHS property including violence monitoring, prevention and intervention.
• Enforce applicable federal, provincial and municipal statutes.
• Asset loss prevention and internal investigations; preparation of court documents and securing evidence.
• Risk assessment and hazard identification; arrests, apprehensions and detentions of persons; first responder to critical events.
• Provide support for facility departments on matters of security and safety practices; review policy and maintain positive relations with internal and external contacts.

Skills

Interpersonal skills

Communication skills

Team player

Public safety awareness

Education

High School diploma or equivalent

Job description

Protective Services Officer (PSO) II Alberta Health Services (AHS) is seeking Casual staff for the Medicine Hat Regional Hospital, which is located approximately 169 km east of Lethbridge and 295 kms SE of Calgary. As a Protective Services Officer (PSO), you can make a difference at AHS by ensuring a safe and secure environment for all AHS staff, patients, and visitors. You’ll discover a career that complements your lifestyle. In this role, you will have the opportunity to integrate with the clinical care team to directly improve patient & families’ experiences, as well as foster an inclusive workplace that supports the health and safety of all people. You will be responsible for wayfinding, providing customer services to patients, visitors, & stakeholders, as well as general support. You will need strong interpersonal and communication skills to promote collaboration, respect, and mitigate high-stress situations. Your compassion and ability to relate to patients, visitors, and communities help de-escalate conflict and create a positive, safe, diverse, and welcoming environment for all. As a PSO, you will be a first responder to critical events within a team environment, while managing your time and setting priorities. You will be covering for Core PSOs, Community and Rural mobile CPOS. Documentation and reporting are a key part of this role. You will utilize the Perspective system to prepare detailed, written documentation of all security and life safety incidents. This position requires a high degree of critical thinking, sound judgement, discretion, and de-escalation techniques. Sound working knowledge of legislation, policy, and legal authorities are a necessary skill for the PSO.

Description:

As a Protective Services Officer II, you will provide security and protective services for all patients, visitors, staff and AHS property including: violence monitoring, prevention and intervention; enforcement of applicable federal, provincial and municipal statutes; asset loss prevention and internal investigations; preparation of court documents and securing evidence; risk assessment and hazard identification; arrests, apprehensions and detentions of persons and first responder to critical events. You will provide support for facility departments on matters of security and safety practices, participates in reviewing and recommending policy, and fosters and maintains positive public relations through relationships with internal and external contacts.

• Classification: Protective Services Officer II
• Union: AUPE GSS
• Unit and Program: Protective Services
• Primary Location: Medicine Hat Regional Hospital
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 22-SEP-2026
• Employee Class: Casual/Relief
• Date Available: 12-OCT-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Days Off: Other
• Minimum Salary: $40.15
• Maximum Salary: $45.99
• Vehicle Requirement: Driver's License, Vehicle Provided

• Classification: Protective Services Officer II
• Union: AUPE GSS
• Unit and Program: Protective Services
• Primary Location: Medicine Hat Regional Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 22-SEP-2026
• Employee Class: Casual/Relief
• Date Available: 12-OCT-2026
• Hours per Shift: Varies
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: Other
• Minimum Salary: $40.15
• Maximum Salary: $45.99
• Vehicle Requirement: Driver's License, Vehicle Provided

Required Qualifications:

High School diploma or equivalent.Active (or eligible) for appointment as a Community Peace Officer with enforcement duties involving the public, as identified by the Province of Alberta/Solicitor General.Successful completion of Alberta Health Services or Alberta Justice and Solicitor General Community Peace Officer Induction Training Program (6 weeks program).Valid Class 5 (non-GDL) Driver's Licence.Valid Physical Abilities Requirement Evaluation (P.A.R.E.) completed under 4:45 minute, within 6 months prior to commencing employment.

Additional Required Qualifications:

The successful PARE must be completed and submitted prior to October 2 ,2026, to be eligible for an interview. In addition, the PARE test must be successfully completed within 6 months of the end of the CPOIP class on Dec 4, 2026. You must show that you have a class 5 non GDL drivers' license with less than 4 demerits with no criminal convictions and you must have a valid Current First Aid and CPR Level C – AED certification prior to the interview.

Preferred Qualifications:

Prefer two years’ post-secondary education in Security, Law Enforcement or Criminal Justice. Prefer two years. security/ law enforcement experience. CPI Non-violent Crisis Intervention training and Pressure Point Control Tactic Certificates are also assets. Experience within a healthcare setting an asset. AHS Mental Health training courses will be considered an asset.

Please note:

All postings close at 23:59 MT of the postingend date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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