Protective Services Officer II

Avenue.io Inc.; Edmonton; On-site; CAD 55,000 - 63,000; Full time

Job summary

Alberta Health Services is hiring a Protective Services Officer II at Royal Alexandra Hospital in Edmonton. You will provide security for patients, staff and property, manage incidents, and support policy review with the care teams.

The role emphasizes trauma-informed care, resilience and effective communication. A diverse, inclusive workplace and strong de-escalation skills are valued.

Qualifications

• High school diploma or equivalent.
• Eligible for Community Peace Officer appointment involving public enforcement.
• Complete Community Peace Officer Induction Training (6 weeks).
• Valid Class 5 Driver's Licence.
• PARE within 6 months prior to starting.

Responsibilities

• Provide security for patients, visitors, staff and property.
• Monitor violence and intervene; enforce statutes; assist investigations.
• Prepare court documents and secure evidence.
• Risk assessment, hazard ID; arrests and detentions as needed.
• Support security practices and policy reviews; build relations.

Skills

Interpersonal communication

De-escalation

Trauma-informed care

Public speaking

Multilingual

Education

High school diploma

Community Peace Officer induction training

First Aid and CPR (Level C) / AED

Tools

Driver's license (Class 5)

Job description

Your Opportunity:

As a Protective Services Officer II (PSOII), you will ensure the safety and security of the Albertans we serve. Enjoy excellent benefits, career growth, while being part of a dedicated team. As a first responder, you will manage events efficiently, prioritize tasks, and prepare detailed reports on security and safety incidents. A thorough understanding of legislation, policy, and legal authorities is essential. Collaborating with the clinical care team, you will enhance client and family experiences while promoting a diverse and inclusive workplace. Strong interpersonal and communication skills are vital for fostering collaboration, managing high-stress situations, and de-escalating conflicts, creating a positive and welcoming environments for all. You will implement trauma-informed practices, integrating trauma awareness at all levels of care. Resilience, stress management, and conflict-resolution skills are essential. Fluency in multiple languages and public speaking experience are assets. Strong communication, relationship-building, influence, conflict resolution, training in harms reduction and critical thinking are crucial. Experience working with individuals suffering from addictions, mental health disorders, or the unhoused is highly valued. You must maintain mental concentration and quickly adapt strategies in emergencies. Training in law enforcement, security, or criminal justice is required, preferably with experience or knowledge of working with Indigenous people and diverse backgrounds. Protective Services aims to build a workforce that reflects the clients we serve. We are committed to fostering a work environment that is both physically and psychologically safe. We are dedicated to fostering strong relationships with Indigenous peoples and deeply respect your knowledge and contributions.

Description:

As a Protective Services Officer II, you will provide security and protective services for all patients, visitors, staff and organizational property, including violence monitoring, prevention and intervention; enforcement of applicable federal, provincial and municipal statutes; asset loss prevention and internal investigations; preparation of court documents and securing evidence; risk assessment and hazard identification; arrests, apprehensions and detentions of persons; and first response to critical events. You will provide support to facility departments on matters of security and safety practices, participate in reviewing and recommending policy, and foster and maintain positive public relations through relationships with internal and external contacts.

• Classification: Protective Services Officer II


• Union: AUPE GSS


• Unit and Program: Protective Services


• Primary Location: Royal Alexandra Hospital


• Location Details: As Per Location


• Multi-Site: Multisite


• FTE: 0.00


• Posting End Date: 27-OCT-2026


• Employee Class: Casual/Relief


• Date Available: 04-JAN-2027


• Hours per Shift: 0 - 12


• Length of Shift in weeks: Varies


• Shifts per cycle: Varies


• Shift Pattern: Days, Evenings, Nights, Weekends, On Call


• Days Off: Other


• Minimum Salary: $40.15


• Maximum Salary: $45.99


• Vehicle Requirement: Driver's License, Vehicle Provided

Required Qualifications:

High school diploma or equivalent. Active or eligible for appointment as a Community Peace Officer with enforcement duties involving the public, as identified by the Province of Alberta/Solicitor General. Successful completion of Alberta Health Services or Alberta Justice and Solicitor General Community Peace Officer Induction Training Program (6 weeks program). Valid Class 5 (non-GDL) Driver's Licence. Valid Physical Abilities Requirement Evaluation (P.A.R.E.) completed under 4:45 minute, within 6 months prior to commencing employment.

Additional Required Qualifications:

Alberta Class 5 operator’s license, or a provincial equivalent, with no more than four demerits and no charges or pending suspensions. You must be eligible for appointment as a Community Peace Officer with enforcement duties involving the public. Past criminal records which have not received a pardon, current and past investigations by previous employers, past misconduct as a Peace Officer, and other issues could result in you not being eligible for appointment.

Preferred Qualifications:

A minimum two years of related work experience OR a related degree or diploma. Experience in uniformed public servant roles or emergency services (military, forestry, park ranger, corrections, peace officer). CPI Non-violent Crisis Intervention training and Pressure Point Control Tactic Certificates are also assets. Experience within a healthcare setting. Current First Aid and CPR Level C – AED certification.