Protective Services Officer I - HS Protective Services

UNC Health; Raleigh; Sur place; CAD 37 000 - 49 000; Plein temps

Résumé du poste

UNC Health in Holly Springs, NC, is seeking a full-time Protective Services Officer to help ensure the safety of patients, staff and visitors. You will enforce security policies, monitor access, and respond to emergencies.

Requires a high school diploma or GED, a valid North Carolina driver’s license, CPR certification, and at least one year of security-related experience. Strong communication and basic computer skills are essential.

Qualifications

• High School diploma or GED required.
• Valid North Carolina driver's license with acceptable driving record.
• CPR certification required before end of 12 months of employment.
• Minimum of one year of prior work experience.
• Must be proficient in oral and written communication.
• Basic computer skills required.

Responsabilités

• Communicates effectively via two‑way radio, computer, email and phone with staff, visitors and patients.
• Responds to emergencies, assists with patient custody and escorts as needed.
• Controls patient and visitor entry to the ED and screens for proper authorization.
• Completes investigations, trespass and incident reports with narrative in the records system.
• Escorts employees and visitors to parking areas and documents security hazards.

Connaissances

Oral and written communication

Basic computer skills

Formation

High School diploma or GED

Description du poste

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve.

Summary

Performs general security work in the protection of persons and property. Provides support with enforcement of UNC Health security and safety regulations. Prepares reports and maintains proficiency in the department’s current report writing system. Gathers information, including video monitoring. Serves in specialized unit assignments and assists the organization to ensure adherence of applicable federal, state and local laws.

Responsibilities

• Communications Communicates effectively via two‑way radio, computer, email, telephone and via verbal communications within the Hospital Police Department, as well as with other law enforcement agencies, Hospital staff members, visitors and patients.
• Emergency Response Assist with mental health patient custody issues and also assist in both arranging transportation to other facilities as well as escorting patients to units in house within the Hospitals. Provides immediate response for calls for assistance in dealing with patient, visitor or employee behavior issues and provides backup for Hospital police officers dealing with those situations. Responds to smoke, trouble or fire alarms as required. Participates as a functioning part of the Emergency Response Team to provide or prevent access to the involved area as required in emergency situations at the Hospital. Assist Hospital Police Officers as required in the removal of unauthorized persons from Hospital property. Maintains a working knowledge of emergency codes and Hospital police response procedures. Responds appropriately and in a timely manner to any and all emergency situations as well as activated security alarms.
• Fixed Post Functions Emergency Department-Controls patient and visitor entry as appropriate into the E.D. Operates metal screening system to prevent weapons or other contraband from entering the patient treatment area. Maintains parking lot surveillance to assure safety and ensure parking availability for E.D. customers. Night Entrance- Controls the entrance of visitors and employees after hours at the Hospitals designated night entrance as well as screens for proper authorization and identification. Staffs other posts as needed.
• Investigations and Incident Report Writing- Complete trepass, patient intervention and use of force reports with complete narrative into departmental records management system. Takes custody of items found, secures them properly and attempts to return property. Initiates risk assessments on D.O.C. inmates, patients and employees as required. I
• Patrol Submits daily activity logs/reports before the end of the shift unless approved otherwise by the supervisor. Is knowledgeable of the security sensitive areas identified in the Security Mg plan and patrol area policy. Escorts employees, patients and visitors to parking areas. Provides after-hours access to secured areas for authorized personnel. Collects inventories and secures patient property when cashiers' office is not open. Patrols assigned area and properly documents/reports security or safety hazards. Locks/unlocks designated doors. Assures deceased bodies are entered and properly released from the morgue with proper ID. Transports patient commitment documents to the Magistrates' office. Interacts with personnel in patrol areas and challenges all suspicious persons encountered. Completes/documents the required number of patrols as specified by the Shift Lieutenant or Sergeant. Intervenes and redirects persons observed to be in violation of the UNC Health Care Tobacco-Free Workplace policy.
• Traffic Control Conducts parking surveys when requested or required. Enforces applicable parking regulations. Initiates towing of vehicles as required. Reports malfunction of citation writing equipment to the proper persons so as to assure they are repaired. Patrols areas of responsibility and writes citations to illegally parked or unauthorized vehicles in a proactive manner.

Other Information

Education Requirements:

• High School diploma or GED

Licensure/Certification Requirements

• Valid North Carolina Driver's license, with vehicle operations/driving record requirements met.
• CPR Certification prior to completion of 12 months of employment.

Professional Experience Requirements

• Requires one (1) year of previous work experience.

Knowledge/Skills/and Abilities Requirements

• Must be proficient in oral and written communication. Basic computer skills.

Job Details

• Legal Employer: NCHEALTH
• Entity: UNC Rex Holly Springs Hospital
• Organization Unit: HS Protective Services
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Salary Range: $18.48 - $25.89 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type: Onsite
• Work Schedule: Day Job
• Location of Job: US:NC:Holly Springs
• Exempt From Overtime: Exempt: No
• This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.