Protection Services Worker

TSA The Salvation Army TSA; Fort McMurray; On-site; CAD 32,000 - 48,000; Full time

Benefits offered by this job

Health and dental benefits

RRSPs

Flexible work arrangements

Paid vacation and sick time

Job summary

The Salvation Army in Alberta seeks a Security Services Officer to maintain a safe environment for customers, patrons and staff across shelter and program areas.

Responsibilities include reception, logging incidents, patrols, and assisting with donations and meals. Requires Grade 12, Alberta Security License, First Aid/CPR, and at least 1 year of security experience.

Qualifications

• Grade 12 diploma.
• A current Security Services License as per Alberta Legislation.
• First Aid/CPR Certification.
• Minimum 1 year of security experience.

Responsibilities

• Reception duties at Shelter; greet visitors and direct to proper department.
• Maintain logbooks and complete incident reports up to date.
• Provide security for mat program and Shelter; enforce criteria.
• Follow OH&S and safety procedures; report obstructions.
• Open mat program entrance and conduct regular patrols.
• Assist with loading/unloading donations from trucks and stores.
• Ensure safety of staff, visitors, and thrift store customers.
• Monitor dining areas during meals and assist to manage conduct.

Skills

Non-violent Crisis Intervention

Verbal & written communication

Lift 50+ lbs

Driver's License Class 5

Criminal Record Check

Education

Grade 12 diploma

Security Services License (Alberta)

First Aid/CPR Certification

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith-and-values-based organization, we hire and serve people of all backgrounds and walks of life—there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description: Position Purpose Summary

The purpose of this position is to maintain a safe and secure environment for our customers, patrons and employees.

Accountabilities

• Reception duties at dry Shelter–meet visitors & direct to proper department.
• Maintain logbooks and complete occurrence incident reports up to date.
• Protection services officer will assign and work at Mat program & Shelter to ensure all criteria for each Shelter is followed.
• Understand and is aware of emergency/disaster procedures.
• Waste removal handled in safe and secure manner; take out garbages from mat program and shelters.
• Outside garbage cans: Change the bag and replace with new garbage bag.
• Remove any ice and snow from sidewalk, exit doors around the building.
• In winter sanded and salted all exit doors and sidewalk.
• In summertime sweep all parking lot and use a power wash to clean the parking area.
• Wash and clean salvation army vehicle.
• May assist with the bread/sweets run from Thickwood Sobeys, Save on foods, and downtown Sobeys weekday and weekend.
• Pickup a hamper food from Thickwood Soboys to family services.
• Pickup and drop off the black box from shelter and administration office to accounting office at the church.
• Loading & unloading furniture pallets from the truck and drive to pickup and drop-off donations from different locations.
• Provide security safety to all staff including Thrift Store customers & clients.
• Assist Thrift store and family services staff in getting out shoplifters from the store.
• Accept Thrift Store donations during/after hours.
• Provide security at Soup Kitchens everyday 11:30 – 13:00 hrs and Diner 16:30-18:00hrs also breakfast 06:30-09:00hrs stand by the door monitor and observe all patrons entering the dining room.
• Assist Facilities Manager/Maintenance Assistant with duties in all salvation army properties, when required.
• In keeping with OH&S regulations, ensure all obstructions are removed from doors & pathways/ documenting for OH&S committee, as necessary.
• Required to do exterior patrol ever two hours around the building and conduct a regular building patrol every hour.
• Open the mat program entrance door using staircases every time when clients came in.
• Responsible for searching each individual as they come in.
• May assist a support worker by lifting a heavy client bin in the rack.
• Help and support other staff with any conflict or disturbance while in the shift.
• Deal in a professional manner with shelter individual who are under the influence of alcohol and drugs.
• Other duties as required.

Organizational Responsibilities

• Abide by and may provide input into the development of the agency’s local policies and procedures.
• Supports and fulfills the Mission of The Salvation Army.
• Portray a positive attitude and displays excellent team player attributes.

Work Environment

• Most times other staff will be present.
• Will deal with Shelter individuals who are under the influence of alcohol and drugs.
• Will encounter angry individuals/verbally abusive.
• Will encounter those who have alternative lifestyles.
• Exposure to infectious diseases.
• Exposure to bodily fluids.
• Exposure to sharp objects and other dangerous items.

Governance Boards and Councils

• Internal: Maintain communications with Facilities Manager and Team Lead.
• External: MANAGERIAL/Technical Leadership.

Responsibility

• This position reports to the Facilities Manager.

Working Conditions

• Ability to work indoors and outdoors.
• Will work with clients who may be aggressive, sick and/or under the influences of drugs and alcohol.
• Ability to lift a minimum of 35 pounds.
• The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Education and Experience Qualifications

• Grade 12 diploma.
• A current Security Services License as per Alberta Legislation.
• First Aid/CPR Certification.
• Minimum 1 year of security experience.

Skills and Capabilities

• Non‑violent Crisis Intervention Training & understanding of Occupational Health & Safety Policies & Emergency Preparedness would be an asset.
• Good verbal & written communication skills.
• Capable of lifting 50+ lbs & in good physical health.
• Valid Driver’s License- Class 5.
• Clean abstract & Criminal Record Check with Vulnerable Sector upon hire.

Contract and Hours

This is a temporary fixed term contract. Weekly scheduled hours: 40.

Compensation

The target hiring range for this position is $23.27 to $29.09 with a maximum of $34.90. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Well‑being and Benefits

• Health and dental benefits.
• Paid vacation and sick time.
• RRSP’s.
• Flexibility at work.
• Opportunities to expand our skills and advance our careers.

Accommodation

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Employer Culture

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

Call to Join

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.