Residential Care Worker

The Salvation Army International; Toronto; On-site; CAD 25,000 - 26,000; Part time

Job summary

The Salvation Army International in Toronto Harbour Light Ministries seeks a Residential Care Worker to ensure safety and well-being of residents, visitors and staff. You will manage front desk reception, access control and monitor security cameras, reporting to the Transitional Housing Program Coordinator.

Responsibilities include hourly rounds, documentation, coordinating with staff, and assisting in fire safety and evacuation planning.

Qualifications

• Completed up to two years of Community College, preferably within social services.
• Alternative level of education and experience may be acceptable.
• Experience with multi line telephone systems.
• Experience within social services sector, and/or mental health agencies.
• Experience with security systems.
• Experience in customer service or information desk service an asset.
• Keyboarding and demonstrated knowledge of Microsoft Office applications as well as email and internet applications.
• Awareness of community resources.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army.

Responsibilities

• Provide safety and security for our residents, students, volunteers, staff and visitors to the facility.
• Ensure those entering the facility are not under the influence of alcohol or drugs.
• Provide front line reception responsibilities, including operation of a multiline telephone system, and greeting of all visitors.
• Log and distribute all documentation to appropriate facility staff or clients.
• Respond to email as required.
• Generate pertinent observational/incident reports and report to appropriate Director and/or Executive Director.
• Facility rounds: Hourly rounds for residential areas including security pass logging, Administrative and medical areas, Common areas and residential areas as required.
• Monitor Resident Passes.
• Shift change transfer of knowledge written report and close shift procedures and transfer of information, as required.
• Assist in the facility fire evacuation plan and monitor attendance.
• Ensure all facility related concerns are entered into the facility management system.

Skills

Multiline phones

Social services experience

Security systems

Customer service

Keyboarding

MS Office

Community resources knowledge

Education

Two-year college

Alternative education acceptable

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

This job posting will run concurrently for internal and external applicants. However, for the first seven (7) calendar days, current employees of Toronto Harbour Light Ministries that are members of CUPE Local 3798.08 will receive hiring preference. Please note that the shift pattern for this position is Weekend Overnights, so applicants must have availability for the hours of 8 AM to 4 PM on weekends.

Position Purpose summary

The Toronto Harbour Light Ministries Residential Care Worker is responsible for the well-being and safety of all residents, clients, staff and visitors through providing professional reception, access control, and security at the main entrance to the facility, and through monitoring activity in the building through the security camera system. Reporting to the Transitional Housing Program Coordinator, the Residential Care Worker will maintain a high level of courtesy as well as accurateness in matters of documentation and verbal communication, the safety of the residents, and the smooth running of the building systems.

Accountabilities

• Provide safety and security for our residents, students, volunteers, staff and visitors to the facility.
• Ensure those entering the facility are not under the influence of alcohol or drugs.
• Provide front line reception responsibilities, including operation of a multiline telephone system, and greeting of all visitors.
• Log and distribute all documentation to appropriate facility staff or clients.
• Respond to email as required.
• Generate pertinent observational/incident reports and report to appropriate Director and/or Executive Director.
• Facility rounds: Hourly rounds for residential areas including security pass logging, Administrative and medical areas, Common areas and residential areas as required.
• Monitor Resident Passes.
• Shift change transfer of knowledge written report and close shift procedures and transfer of information, as required.
• Collection of urine sample (requested and random).
• Process security passes/access including taking picture for each card and fingerprint scan procedures.
• Referring individuals to withdrawal management services and hospitals in consultation with on call management and onsite staff.
• Assist in the facility fire evacuation plan including record and monitor attendance, providing fire safety for vulnerable residents.
• Ensure all facility related concerns are entered into the facility management system (Angus Anywhere).
• Photocopy forms as required.
• Acts a point person for elevator call, as needed.
• Performs other duties as assigned.

Critical Relationship Management / Managerial/Technical Leadership Responsibility

Reports directly to Program Coordinator, Transitional Housing. Works closely with other program coordinators and managers within the building. Responsibility to follow all directions from Senior Leadership team.

Working Conditions

Typical office conditions, must be able to sit for long periods of time, use computer and office phone. The performance of the job requires continuous monitoring of the environment and multitasking, moderate attention when reading, close attention listening and working with numbers. Possible typical office hazards such as intense overhead lighting, eye straining and wrist strain. Possible interactions with clients and/or hazardous substances, use of gloves and proper disposal required.

Education, Qualifications and Certifications

• The successful job applicant will have completed up to two (2) years of Community College, preferably within social services sector.
• NOTE: An alternative level of education and experience may be acceptable.
• Experience with multi line telephone systems.
• Experience within social services sector, and/or mental health agencies.
• Experience with security systems.
• Experience in customer service or information desk service an asset.
• Keyboarding and demonstrated knowledge of Microsoft Office applications as well as email and internet applications.
• Awareness of community resources.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a vulnerable sector check search.
• Any specialized courses and/or training in the following areas will be of benefit:

• EMHware or other client file systems
• WHMIS Training
• CPR/First Aid
• Non-Violent Crisis Intervention
• Basics of Fall Protection
• Food Handlers Course

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Compensation

Please note that this job falls under a collective agreement. The hourly rate for the position is set at $18.65, and wage increments are provided based on collective agreement language.

Compensation: The target hiring range for this position is $18.65 to $18.99 with a maximum of $19.32. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Company Culture

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team.

There is a place for everyone to belong at The Salvation Army.