Property Operations & Tenant Experience Lead

JLL; Vancouver; Hybrid; CAD 52,000 - 66,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

JLL is seeking a senior property administrator in downtown Vancouver to support a key national account. You will be the primary contact for clients and tenants, handling inquiries and providing professional administrative support in a hybrid setting (3 days in office, 2 remote).

You will manage work orders, maintain records, coordinate schedules, and contribute to tenant events while upholding confidentiality and a client-first mindset.

Qualifications

• Minimum of 3 years in an administrative role within real estate or property management.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Excellent customer service and ability to manage confidential information.
• Strong organizational, time-management and communication skills.
• Detail-oriented and able to work independently or in a team.

Responsibilities

• Provide general administrative support and reception duties for Property Management and Building Operations.
• Answer inquiries via email, calls, and in person; direct to appropriate contacts.
• Coordinate schedules, bookings, and tenant maintenance requests; manage work orders in PRISM.
• Assist with security and janitorial services as required and handle confidential information professionally.
• Maintain filing systems, tenant records, contracts, binders, and databases; process purchase orders and AP in YARDI when requested.
• Organize tenant appreciation events and sustainability initiatives throughout the year.
• Handle mail distribution and maintain office common areas and supplies.

Skills

Customer service

Organization

Time management

Communication

Detail oriented

Teamwork

Confidentiality

Education

Post-secondary education in related field

Tools

Microsoft Office

YARDI

Job description

JLL is seeking a senior property administrator in downtown Vancouver to support a key national account. You will be the primary contact for clients and tenants, handling inquiries and providing professional administrative support in a hybrid setting (3 days in office, 2 remote).

You will manage work orders, maintain records, coordinate schedules, and contribute to tenant events while upholding confidentiality and a client-first mindset.