Property Manager

Pennrose Management Company; Golden Horseshoe; On-site; USD 75,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Property Manager to oversee apartment developments with a focus on financial performance and resident satisfaction. This role involves managing a site team, ensuring compliance with regulations, and optimizing occupancy rates. The ideal candidate will possess strong leadership skills, a commitment to customer service, and a thorough understanding of property management practices. Join a forward-thinking company that values professional development and offers a supportive environment for its employees. If you are passionate about creating thriving communities and enhancing resident experiences, this opportunity is for you.

Qualifications

• Four years of property management experience with increasing responsibility.
• Knowledge of affordable and market rate housing programs.

Responsibilities

• Manage rent collections and ensure full occupancy of properties.
• Provide excellent customer service to residents and maintain safety standards.
• Supervise site teams and ensure compliance with all regulations.

Skills

Property Management

Customer Service

Financial Management

Compliance Management

Staff Training and Development

Education

High School Diploma

College Degree

Tools

Yardi

Mobile Maintenance

Job description

Overview

The Property Manager ("PM") will have broad and in-depth general management responsibilities at their assigned apartment development(s).

The PM will supervise a site team consisting of administrative, supportive services, and maintenance personnel at levels consistent with property resources. In some instances, the PM may be solely responsible for administrative tasks and may also perform supportive service tasks.

The PM will ensure their assigned apartment development(s) meet all financial goals as identified in the annual budget. The PM will relentlessly pursue full occupancy, collection of rent, and optimize rental income following program requirements and market conditions, thus being a responsible steward for the success of each property.

The PM will also ensure that all compliance covenants and supportive service requirements are consistently met and that all maintenance tasks are managed professionally while maintaining a safe work environment. The PM will ensure the integrity of all financial and operational data/systems.

The PM will provide excellent customer service to residents, encouraging long-term retention.

As site leader, the PM will demonstrate professional leadership, support the development and training of those supervised, and will diligently pursue their own professional development by fully utilizing the Pennrose Academy.

The PM will report to a Regional Property Manager.

Pay range: $75,000 - $90,000/year depending on experience.

Responsibilities

• Effectively manage rent increases, rent collections, and the eviction process.
• Consistently market the property to high standards, optimize curb appeal, and successfully convert applicant traffic/waitlists to successful residency while meeting all Fair Housing requirements.
• Understand all aspects of the affordable housing and market rate program features of the assigned property—optimize the financial and operational performance within this construct.
• Proactively manage housing partner subsidy programs and relationships.
• Manage accounts receivable, accounts payable, and cash to meet all obligations timely.
• Monitor utility consumption and related expenses—optimize the use of NWP system and responses.
• Inspect the property daily, attend to maintenance needs, and ensure safety.
• Provide meaningful input to the capital planning process, budget process, and examine expenditures for cost savings and efficiencies—share best practices with colleagues.
• Ensure team members are effectively onboarded, trained, motivated, and equipped for success.
• Manage work orders, preventive maintenance, apartment turns, and leasing of vacant units within company policy timeframes.
• Process re-certifications, build/manage credible waiting lists, anticipate issues impacting occupancy and financial performance, meet deadlines, and work proactively.
• Own all aspects related to your apartment development.
• Teach staff about customer service, professionalism, safe work practices, effective property inspections, vendor management, and the use of technology such as Mobile Maintenance, Yardi, Fair Housing, and Risk Management initiatives.
• Ensure property is prepared to excel at all inspections, including agency and REAC inspections, at all times.
• Complete necessary insurance administration tasks to conclude claims successfully.
• Serve as a role model, mentor, coach, and trusted resource to staff and residents.
• Ensure the Supportive Services program is successful and meets obligations.
• Support Pennrose Academy efforts to enhance staff technical expertise.

Qualifications

Performance Metrics

• The property will successfully meet all aspects of the annual operating budget.
• Employee retention will increase, and staff competency will improve.
• Property inspection results will be consistently excellent.
• Unit turnover and occupancy times will improve, as will tenant residency.
• Insurance claim work will be administered timely and professionally.
• Work order and preventative maintenance completions will meet PMC standards consistently.
• The property will not experience insurance claims due to neglect by staff.
• Resident satisfaction surveys will yield positive results.

Required Education and Experience:

• High School Diploma; college degree is a plus.
• Four years of increasing responsibility in property management.
• Knowledge of both affordable and market rate housing.
• Industry training credentials validating understanding of rental housing programs.
• Valid driver’s license, insured vehicle, and ability to travel between properties.

Working Conditions:

• Ability to work flexible hours; ability to travel by plane and automobile.
• Ability to work at property locations within or near transitional neighborhoods.
• Physical ability to climb stairs, use elevators, bend, squat, and reach overhead.