Property Estimate & Repair Verification Advisor

Allstate Insurance; Alberta; Remote; CAD 77,000 - 124,000; Full time

Benefits offered by this job

Flexible Work Arrangements

Employee discounts (15% on auto and 15

Good Office program (receive up to 400

Student Loan Payment Matching Program

Comprehensive Retirement Savings Plan

Annual Wellness allowance

Personal reflection day

Tuition Reimbursement

Job summary

Allstate Canada Group is seeking a Remote Property Claims Estimate & Repair Verification Advisor to ensure consistency in estimating practices for the Good Hands Repair Network (GHRN) and regulatory compliance. You will conduct virtual repair estimate reviews and support Claims and vendor management with complex estimates and escalations.

In this role you will engage with GHRN vendors, monitor trends, and provide guidance to ensure customer satisfaction while adhering to Allstate guidelines and

Qualifications

• Experience with Verisk Xactimate/XactAnalysis tools.
• Strong problem-solving and claims experience.
• Knowledge of property insurance and claims processes.

Responsibilities

• Perform virtual desk reviews of vendor repair estimates.
• Support Claims and Vendor Management with complex estimates.
• Respond to customer escalations and ensure needs are met.
• Maintain connections with the GHRN and ensure customer and Claims Team needs are met.
• Develop, manage and audit relationships with GHRN vendors.
• Monitor network trends and identify opportunities for guidelines and updates.
• Collaborate with leadership on file review results and trends.

Skills

Insurance

Problem Solving

Property Claims

Property Insurance

XactAnalysis

Xactimate

Tools

Xactimate

XactAnalysis

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Property Claims Estimate & Repair Verification Advisor is responsible for ensuring consistency of estimating practices for the Good Hands Repair Network (GHRN), and compliance with industry best practices and regulations. The individual conducts virtual repair estimate reviews and supports Claims and vendor management with complex estimates and escalations and reporting pertaining to the Good Hands Repair Network contractors.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Remote

Benefits to joining Allstate

• Flexible Work Arrangements

• Employee discounts (15% on auto and property insurance, plus many other products and services)

• Good Office program (receive up to 400$ back after purchasing office equipment)

• Student Loan Payment Matching Program for Government Student loans

• Comprehensive Retirement Savings Program with employer matched contributions

• Annual Wellness allowance to support employees with improving health and wellbeing

• Personal reflection day

• Tuition Reimbursement

• Working within the community and giving back!

Accountabilities:

• Proficient in Verisk suite of products: Xactanalysis, Xactimate etc.

• Completes virtual desk reviews and collaborations of vendor repair estimates and other assigned claims to ensure adherence to estimating best practices and process documentation compliance

• Virtually researches and responds to customer escalations, communications, concerns, conflicts or issues by supporting Claims and Vendor Management Teams, and follows up to ensure that customer needs have been met

• Makes and maintains a connection with the GHRN by understanding and meeting common needs; enables serving the customer with empathy; and follows up to ensure that customer and Claims Team needs have been met

• Develops, manages and audits relationships with GHRN vendors

• Monitors network trends and identifies potential opportunities for guidelines and program updates

• Participates in calibration activities with the Claims organization and Vendor Management

• Collaborates with leadership regarding file review results and trends

• Provides information on estimate review and reinspection results to ensure GHRN are following Allstate specific guidelines and procedures, and are compliant with industry regulations

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

Skills

Insurance, Problem Solving, Property Claims, Property Insurance, XactAnalysis, Xactimate

Compensation

Expected compensation for this role ranges from $ 77,200.00 - 124,075.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.